Customer Service Data Entry
Resume:
Toni Washington
Pflugerville, TX *****
*******************@*****.***
Administrative Assistance, Human Resources, Call center Agent, Customer service, Data Entry, Packaging and Distributing, Customer Service Rep - Liquidation Channel
•20 years of experience in World Class Customer Service (CSR).
•Precise knowledge of modern office practices and procedures.
•Strong customer service skills, with the ability to diffuse difficult situations.
•Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.
•Type accurately at a rate of 40 w.p.m.; use 10-key calculator, maintain accurate records. As well as certified in typing and computer programming.
Willing to relocate to: Austin, TX - Round Rock, TX - Copperas Cove, TX Authorized to work in the US for any employer
Work Experience
Reason for gap: Looking for new opportunities
CSR - Customer Service Representative
Maximus-Dallas, TX July 2023 to April 2024
Assisting the new and existing customers. Resolved customer service problems that they had with their systems or the equipment that they had from the company. Handled cold calls and problematic calls. Handled escalated calls and did troubleshooting. Provided support with minor updates and installed new software on equipment as well.
Reason for gap: Looking for new opportunities
Customer Service Representative
Tata Consultancy
May 2022 - Dec 2022
Performed accurate data entry tasks, ensuring all information was correctly logged into the system. Provided troubleshooting support to customers, resolving technical issues efficiently. Made necessary corrections to customer accounts and provided technical assistance as required. Managed billing inquiries, processed payments, and resolved billing discrepancies. Communicated with customers to understand their needs and resolved customer queries.
Customer Service Representative
Capgemini
Jan 2022 - Apr 2022
Did insurance verifications to ensure accurate coverage information for clients. Communicated with insurance providers to confirm policy details and resolve any discrepancies. Assisted clients with understanding their insurance benefits, coverage options, and claims processes. Entered and updated insurance information in the system. Responded to customer inquiries and provided support via phone and email.
Reason for gap: Looking for new opportunities
Customer Service Representative
Maximum Research, Inc.-Austin, TX March 2021 to September 2021
Answering inbound calls and assisting the customers with any information about the covid 19 shots and the side effects it may have on them. Also making and maintaining appointments with facilities and assisting with travel for the people without transportation. On boarding, training, collections, payroll, light bookkeeping. Handled billing issues and order inquiries
Data Entry Operator
311 Call Center - Civil Service-Austin, TX January 2020 to April 2021
Assisting company with data entry material while assisting customers or pontifical customers with any information and contract negotiations that m eff needed to be added or adjusted.
Customer Service Representative
Starwood Hotel & Resorts-Austin, TX May 2018 to April 2019
Sales, and assisting Customers with booking hotels for future and upcoming events or vacations.
Human Resources Assistant
The Purple Gator-Austin, TX July 2016 to April 2019
Entering and transferring busies information, also enrolling /maintaining
new/existing patients into the system, Checking in patients and scheduling appointments.
Customer Service Representative Financial Corporation of America-Austin, TX July 2017 to January 2018
Assisting Customers with medical payments, Data entry, and handling final decisions or informing patents about their medical insurance and coverage.
Data Entry Clerk
ATP2 LLC-Austin, TX
November 2014 to July 2015
Working for Veterans Affairs, Handling medical records, billing and scheduling for the veterans around the world.
Packaging and Distributing, Customer Service Rep
Liquidation Channel-Austin, TX June 2011 to December 2014
1.Greet customers over the telephone.
2.Answer questions regarding the status of jewelry accounts as well as assist the Managers with attending to problems or complaints from customers in person, on the telephone or by written e-mail or fax correspondence.
3.Set up and maintain various files and records.
4.Complete special projects as assigned by the Supervisor.
5.Respond to customer service requests and assist with all needs.
Food Service Administrator
Austin State School-Austin, TX 2009 to 2011
1.Processed Patients food orders over the telephone.
2.Answer questions regarding the status of food menus and attend to problems or complaints from patients and staff.
3.Tracked Patients Orders throughout the production process and notified the hospital staff of the on time delivery of patients food order.
4.Set up and maintain various menus on each specific patient.
5.Complete special projects as assigned including organized contact list and filing system of all my patients.
Customer Service Agent
Walmart-New Orleans, LA 2005 to 2009
1.Responded to inbound service calls in a fast-paced, high-volume call center.
2.Explained our super saver service with customers and proposed different products and services based on their account history to help minimize their monthly bill as well their accounts.
3.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
4.Possess effective communications skills and work well with others at all levels.
Education
High School Diploma from Stanley High School, June 2009
Skills
•Typing (3 years)
•Data Entry
•Data Entry Operator
•Excel
•Data-Entry
•Word
•Customer Service
•10 Key Data Entry (6 years)
•Medical Office Experience
•Word Processing (9 years)
•Medical Billing
•EMR Systems
•10 Key Data Entry
•EMR Systems
•Insurance Verification
•Medical Billing
•Medical Office Experience
•Medical Records
•Medical Scheduling
•Word Processing
•Medical Coding
•Transcription
•CPT Coding
•HIPAA
•Clerical Experience
•Medical Receptionist
•QuickBooks
•ICD-9
•ICD-10
•Experience Administering Injections
•English
•Medical Terminology
•Patient Care
•Anatomy Knowledge
•Quality Assurance
•Phone Etiquette
•Computer Operation
•Events management
•Infusionsoft
•iOS
•Mac OS
•SharePoint
•Scripting
•Property management
•Human resources
•Computer literacy
•Recruiting
•Management
•Microsoft PowerPoint
•Office Management
•Communication skills
•ATS
•Software troubleshooting (3 years)
•Ticketing management (2 years)
•Software troubleshooting (4 years)
•Social media management
•Analysis skills
•Conflict management
•Lead generation
•Workday
•ServiceNow
•Google Docs
•Windows
•Sourcing
•Fair Housing regulations
•Schedule management
•CSS
•Zendesk
•Presentation skills
•Customer support
Certifications and Licenses
Food Handler Certification Certified Property Manager Certified Apartment Manager CMCA
RHIA
Medical Coding Certification Certified Coding Associate
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