Customer Service X-Ray
Resume:
Cassie Lewis
Tipp City, OH ****1
June 27, 2024
To Whom It May Concern:
I am pursuing a career in the Healthcare and Medical field while completing courses for a Radiologic Technology (RT) degree, and the Ohio General X-Ray Machine Operator certification (GXMO).
Previous work experience was extensively in Customer Service, however, the past 15 months to present have been spent working in a healthcare facility in the radiology department. Current job requirements provide familiarity working with patient records, transporting patients to various areas of the hospital, assessing patient inquiries regarding exams, and maintaining, stocking, and tidying exam rooms.
Customer service experience spanned over a 17-year timeframe. In which time I operated across multiple job responsibilities that included conversing with customers over the phone, face-to-face customer interactions, acquiring and processing orders, handling customer inquiries and concerns, and scheduling and coordinating appointments. This experience provides excellent training in handling the daily stress of learning new skills and abilities, as well as, working in a fast-paced environment while managing multiple job responsibilities. I would be well-equipped and eager to learn the skills needed to succeed and cross-train in new roles, and can easily be applied to a healthcare setting as well. Sincerely,
Cassie Lewis, Radiologic Technologist Student
CASSIE LEWIS
131 N 2ND Street 937-***-**** *************@*****.*** Objective
To pursue a career in the Healthcare and Medical Field while completing college courses and certifications in the related area of study.
Area of focus: Radiologic Technology
Experience
WAYNE HEALTHCARE GREENVILLE HOSPITAL RADIOLOGY TECH ASSISTANT APRIL 2023 - PRESENT
● Transporting of patients to X-Ray Rooms
● Assisting Technologists with patient positioning, holding and transferring to X-ray table
● Cleaning/maintaining X-ray rooms and inventory
● Answering Radiology Department Phone Inquiries
● Completing/Updating/Moving Patient Exams in Epic, Pacs, and Intelerad
● Proper filing of Patient Records and paperwork
GAMESTOP ELECTRONICS RETAIL COMPANY SENIOR GUEST ADVISOR DECEMBER 2021 - FEBRUARY 2023
● Key holder and sub-management role
● Open/Close store procedures including: disarming the safety alarm, Unpolling/Polling the registers and computers for either start of day or end of day closing procedures.
● Assist customers with inquiries about new products
● Confer with customers by telephone to provide information regarding new products or game/console-related inquiries.
● Access to the Safe and cardholder to make cash deposits
● Updating inventory and checking in new product
FOX AND FEATHER TRADING COMPANY SALES CLERK AUGUST 2021 - DECEMBER 2021
● Inventory Analyst - Maintained and adjusted inventory of merchandise while unloading boxes of clothing and houseware goods.
● Stocking and sorting merchandise to put out on the sales floor
● Sales clerk roles helping customers pick out houseware goods and clothing, check out transactions, register duties, opening/closing the store, organizing and setting up merchandise displays and sorting clothing and shoes. CLOPAY BUILDING PRODUCTS COMPANY CUSTOMER SERVICE REPRESENTATIVE – LEVEL 2 OCTOBER 2009 – JULY 2021
● Confer with customers by telephone to provide technical information and diagnostics regarding products specifications and door installation, enter orders, cancel accounts, or obtain details of services needed to inspect or repair site adjustments.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Maintain and enter orders for specific installer accounts. Order entry from start to finish on all orders for my assigned installers, including price quoting and billing for each order, as applicable.
● Make or receive customer sales calls and product inquiries. Provide quotes and/or product specifications to determine the correct product that would be the best fit for the customer.
● Order entry and processing of orders received electronically in the system to progress the order through manufacturing and shipping.
● Maintain and answer escalated customer care tickets to find satisfactory resolutions to complaints that will maintain lasting customer partnerships. WALMART SUPERCENTER # 1410 SERVICE DESK SALES ASSOCIATE APRIL 2005 – MAY 2009
● Assisting customers by providing information and solutions to complaints.
● Processing returns and exchanges of merchandise.
● Cashing Payroll checks, processing money orders, and wire transfers.
● Answer customer’s questions and provide explanations of procedures and policies. WINCHESTER MOTOR SPEEDWAY CASHIER – GIFT SHOP CLERK APRIL2001 – OCTOBER 2004
● Describe merchandise and explain use, operation, and care of merchandise to customers.
● Update inventory records to reflect product movement.
● Calculate and compile order-related statistics, and prepare reports for management.
● Compute sales prices, total purchases and receive and process cash or credit payment.
Skills & Abilities
● Exceptional communication skills focusing on active listening and negotiation for closing sales.
● Moderate knowledge of Operating Microsoft Office Applications: Word and Excel.
● Experience in scheduling appointments and organizing transportation of products.
● Experienced Knowledge of Avaya IPOCC Phone Software, Contact On Demand Phone Software
● Experience in Medical Terminology and actively taking courses.
● Training in Google docs and Healthcare Delivery computer systems and etiquette.
● Training in healthcare professionalism and behavior code of ethics.
● Training courses on X-Ray equipment and settings.
● CPR Certification
● Entry-Level Training in Epic, PACS, and Intelerad Education
HIGH SCHOOL DIPLOMA JUNE 2005 WINCHESTER COMMUNITY HIGH SCHOOL
● Indiana Core 40 Diploma with Honors
● Graduated with High Honors
● Related coursework: National Honor Society
DENTAL HYGIENE 2005 - 2009 SINCLAIR COMMUNITY COLLEGE
● Major: Dental Hygiene.
● Minor: Dental Assistant.
● Related coursework: Completed some coursework towards the Dental Hygiene degree and related courses for pre-requisites.
RADIOLOGIC TECHNOLOGIES CURRENT SINCLAIR COMMUNITY COLLEGE
● Major: Radiologic Technologies
● Minor: X-Ray Certification, MRI, CT Scan, Mammography RELATED COURSEWORK: Actively working toward an online General X-Ray certification course through Continuing Education Partners of Ohio.
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