Customer Service Technical Support
Resume:
Amal Mohamed
Gaithersburg, MD 20877
***********@*****.***
Objective: A motivated and detail-oriented individual with a strong customer service background, seeking a position in a new field with a desire to learn and excel.
Summary: Experienced customer service professional with excellent communication, problem-solving, and time-management skills. Thrives in a fast-paced environment and is able to quickly adapt to changing circumstances. Excited to learn new skills and take on new challenges.
Skills:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Customer service-oriented with a focus on customer satisfaction
Proficient in Microsoft Office Suite and other relevant software
Detail-oriented and able to manage time effectively.
PROFESSIONAL BACKGROUND
Absolute Integrity
Customer Service
November -2019 -Current
Responded to customer inquiries via phone, email, and in person, providing prompt and accurate information.
Resolved customer complaints and issues, escalating to management when necessary
Maintained customer records and tracked customer interactions using CRM software
Collaborated with cross-functional teams to resolve customer issues
Administrative Assistant
Jumbo Real Estate, LLC
June 2009 – October 2019
Provided customer service and technical support for [product/service]
Assisted customers with troubleshooting technical issues and resolving complaints
Escalated complex issues to technical support or management as necessary
Maintained up-to-date Schedule and coordinate meetings, prepare agendas for meetings and prepare schedules.
knowledge of Use advanced Microsoft Excel to create pivot tables, used VLOOKUP, and other Excel functions and related technologies.
General clerical duties including photocopying, fax and mailing
Coordinated visitors, answered, screened and transferred inbound phone calls
Received, sorted and distributed all incoming mails
Establish standardized methods of recording, tracking and reporting on activity.
Optimize data collection procedures and generate reports on a weekly basis.
Perform regular web scraping to synthesize competitor data.
Perform file migrations, revisions and audits.
Create Project plans.
Increased sales revenue and productivity.
Create and manage client accounts.
Troubleshoot and resolve a range of software, hardware, configuration and connectivity issue
Provide preventive maintenance, user training, user support, hardware and software installs
Document interactions with users in order to keep record of issues.
Wegman’s
June 2015 – October 2017
Handling Money
Providing receipts and insurance information and documents
Providing customers with top notch customer service
Guide customers to appropriate associate for inquiries
Sales Consultant
Home Depot
January 2008 – May 2009
Handled the tasks of greeting visitors in a friendly courteous manner
Providing receipts and insurance information and documents
Providing customers with top notch customer service
Guide customers to appropriate associate for inquiries
Manage inventory.
Barista/ Customer Service
Starbucks
December 2007 – December 2008
Cashier
EDUCATION AND PROFESSIONAL CERTIFICATIONS
Stratford University – B.Sc. Healthcare Administration - 2018 –
High School Diploma, Conferred May 2007
Fairfax High School, Fairfax, VA
DECA (Distribute Education of America) 2003-2007
FBLA(Future Business Leaders of America) 2003-2007
MSA(Muslim Association)2003-2007
Softball 2003-2004
Track 2005-2006
Net-Aid (Non-Profit Organization dealing with the U.N.) 2004-2006
Associate, Health Care Administration, Conferred May 2010
Northern Virginia Community College, Annandale, VA
TECHNICAL EXPERTISE:
Operating Systems: Microsoft Windows, Mac
Databases: MS Access, MS Excel
Applications: MS Office (Word, Excel, Outlook, PowerPoint, Access, MS Project, MS Exchange, MS SharePoint, MS InfoPath, MS Visio); VMware applications; anti-virus programs, Mac Office Suite
Ticketing Systems: Remedy, ServiceNow, People Soft
References: Available upon request.
Contact this candidate