Asst. Parts Manager
Resume:
Laurie
Funkhouser
*********@*****.***
Education
General Education Diploma
Concord High School, Indiana
Key Skills
Goal oriented professional with 20+ years experience in providing exceptional customer service in the recreational vehicle industry. Organized and efficent advisor with the ability to manage a variety of projects at once. Commited to cultivating a productive work environment to ensure team success. Professional Experience
Asst. Parts Manager & Dealer Stock Program Manager Keystone RV, Goshen, Indiana August 2024 - April 2024 Catalog Marketing Manager
Keystone RV, Goshen, Indiana August 2019 - August 2023 Product Team Lead
Keystone RV, Goshen, Indiana August 2014 - August 2019 Process parts order request related to specific recreational vehicle products Process unit warranty preauthorizations providing accurate service repair codes and flat rate times to minimize company expense while ensuring adequate repairs are completed
Assist product advisors with parts order requests while providing knowledge and training to increase advisor accuracy and advancement Parts Manager
RV Capital Service Center, Elkhart, Indiana July 2013 - July 2014 Process parts orders for service technicians and obtain product to complete service repairs
Maintain retail store and service center inventory levels utilizing sales history reports and cost analysis
Provide in person and phone sales to retail customers, ensuring accurate replacement and aftermarket parts were sold
Verbal and written communication
skills
Friendly and proficient customer
service
Team leadership
Detail oriented
Accurate 10-key touch
Working knowledge of Adobe
Acrobat, Adobe Photoshop,
Microsoft Office, Microsoft Excel
and Solidworks
Oversaw training and development of parts department staff, improving department efficiency and customer satisfaction scores Develop and implement strategies to increase dealer participation and optimize stock levels in the dealer stock program
Assist product teams with processing unit specific orders based on preauthorization data
Build, manage, and develop a catalog team comprised of 12 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
Maintain dealer parts catalog, including editing photographs and exterior graphics layouts, create and upload PDF files, obtain user manuals for publication and produce monthly dealer newletters
Create and maintain Keystone, Dutchmen and CrossRoads Manufacturing Owner's Manual, Warranty Guide and Warranty Summary
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