Project Manager Scrum Master

Isobel M. Fagan

East Hartford CT, ***** 860-***-**** ***********@*****.*** https://www.linkedin.com/in/isobel-fagan/

Professional Summary

Dynamic and results-driven Project Manager with extensive experience in leading cross-functional teams to deliver high-quality software solutions. Expertise in Agile methodologies, production support, and system analysis, with a proven track record of driving process improvements, ensuring system reliability, and achieving business objectives. Adept at managing large-scale projects, optimizing team performance, and maintaining compliance with industry regulations.

Cigna Insurance – Project Manager Scrum Master

June 2018 – November 2023

Agile Project Management: Led cross-functional teams in delivering software products within Agile frameworks (SAFe, Kanban), ensuring alignment with business goals and timely delivery.

Facilitation: Conducted Agile ceremonies (daily stand-ups, sprint planning, retrospectives), enhancing team collaboration and project visibility.

Stakeholder Management: Maintained product vision and roadmap, regularly updated stakeholders on project status, risks, and issues, ensuring alignment with organizational objectives.

Performance Tracking: Monitored project metrics (velocity, burn-down, cycle time) using Jira, ensuring alignment with sprint goals and continuous improvement.

Mentorship & Coaching: Guided teams in adopting Agile best practices, leading to a 30% increase in productivity and improved project outcomes.

Risk Management: Implemented strategies to identify and mitigate project risks, ensuring successful delivery without major disruptions.

Tools & Integration: Utilized Jira and Confluence to streamline communication, track progress, and enhance team productivity.

Cigna Insurance – Senior System Analyst (Production Support DevOps)

September 2014 – June 2018

Award-Winning Project: Received the 'Cigna Championship Award' for successfully onboarding the Hiperos application, significantly enhancing compliance and reducing operational costs.

System Reliability: Ensured stability and reliability of production systems by proactively monitoring, diagnosing, and resolving incidents, consistently meeting SLA targets.

Process Optimization: Collaborated across development, QA, and operations teams to streamline workflows, enhance issue resolution, and maintain clear communication with stakeholders.

Automation: Improved efficiency by automating routine tasks, reducing manual intervention, and minimizing errors.

Compliance & Security: Led initiatives to ensure adherence to CIP, HIPAA and SOX standards, conducting audits, and implementing security best practices.

Aetna Insurance – SARs (Suspicious Activity Reports) Security Manager

September 2011 – September 2014

Regulatory Compliance: Managed the SARs program, ensuring compliance with legal and regulatory requirements through diligent monitoring, investigation, and reporting.

Team Leadership: Directed the SARs team, developed policies, and conducted employee training to promote a culture of compliance and awareness of emerging threats.

Audit & Improvement: Regularly audited the SARs program for effectiveness, implemented improvements, and oversaw technology solutions for enhanced monitoring and reporting.

Aetna Insurance – Project Manager Legislation Administration Tool Developer

June 2007 – September 2011

Tool Development: Designed and implemented a comprehensive tool for managing insurance legislation, integrating state, federal, and extraterritorial compliance requirements.

Stakeholder Collaboration: Worked closely with legal, compliance, and IT teams to ensure the tool met the needs of all stakeholders and reflected the latest legislative changes.

User Training & Documentation: Provided detailed documentation and training for end-users, ensuring effective adoption and utilization of the tool.

Aetna Insurance – System Analyst (Plan Coordination Consultant Billing Consultant Drafter)

June 2000 – June 2007

Plan Coordination & Compliance: Managed insurance plan integration and compliance, ensuring adherence to regulations and seamless coordination with internal teams.

Process Improvement: Identified and implemented process improvements, enhancing efficiency in billing, claims processing, and contract management.

Client & Member Support: Provided expert support to clients and members, resolving inquiries related to billing and plan coordination, and ensuring high levels of satisfaction.

EDUCATION

Associates of Science (A.S.) – Graphic Design

Manchester Community College, CT USA

Community Care (3-year program)

Newtownards College, County Down/Northern Ireland

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