Customer Service Accounts Receivable

Professional Summary:

Dedicated, hard-working, professional with 10+ years of experience in Accounts Receivable, Customer Service, Coding and Billing. Seeking an opportunity to share as well as utilize my expertise in a professional office setting.

Education:

Graduate of Branford Hall Career Institute 2004-2006

Certified Professional Coder and Certified Professional Biller

Professional Experience:

Billing Coordinator 2013- Present

Starling Physicians: Orthopedics, Podiatry and Interventional Pain Management

New Britain, CT

●Exclusive certified coder for a department of eight providers

●Coding of operative and office visit notes

●Enter charges and patient payments for submission to the insurance carrier, daily

●Prepare payments for deposit sent to accounting

●Determine charges billed to be medically necessary

●Resolve claims denied by insurance carrier

●Verify insurance coverage and type of plan

●Work with insurance carrier to appeal denials

●Answer patients’ questions and concerns concerning billing and policies

Accounts Receivable and Customer Service 2007-2013

Connecticut Multi Specialty Group. Rocky Hill,CT

●Communicated with a variety of insurance carriers, daily, to resolve denial issues

●Sent appeals as needed to insurance carriers

●Collected payments owed by attorneys

●Worked with patients to have their balances paid in a manner that was acceptable to both patients and providers

●Educated patients concerning insurance claims and processing of charges

Call Service Representative 2006-2007

Protocol Service Inc. Cheshire,CT

●Assisted 50+ customers per day in purchasing and complaints of products sold

Internship March 2026- June 2006

Dr. Baltazar, Cardiologist, Bristol,CT

●Front desk responsibilities included: scheduling appointments, collection of patient payments and insurance information and submission of claims to carriers

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