Patient Care Quality Assurance
Resume:
FELICIA E. POWELL
MSN, RN, CCM, NEA-BC
Baton Rouge, LA 70817
***********@*****.***
OBJECTIVE
Transition to Quality Assurance Nursing, i.e., HEDIS Abstractor, Quality /Performance Improvement Reviewer and Clinical Documentation Reviewer. Successfully sit for and obtain certification with Certified Professional Healthcare Quality (CPHQ). Planning to test for CPHQ by the end of Fall 2024.
EXPERIENCE
Heritage Manor 2 of Baton Rouge
April 4, 20224-5/16/2024
MDS Coordinator/RN Assessment Nurse
Full Time
8:00AM-4:30PM
Duties:
Managed and assessed patient care, to ensure the facility provides consistent quality care.
Assess and monitor patient care and wellbeing
Develop goals for improving treatment and care plans
Evaluate the patient care
New patient and long-term patient follow-ups to ensure they received proper care
Followed up with patients on any complaints or incidents reported
Met with patient caretakers and families to discuss the patient's condition and treatment plans
Host meetings to discuss patient care and implement new strategies
Ollie Steele Burden Manor and Rehabilitation Center
December 10, 2023-February 23, 2024
Nursing Supervisor- Full=Time
12 Hour Blocked Schedule 7AM-7PM
Provided clinical and administrative oversight for fourteen (14) staff members (LPNs and CNAs) and approximately 51 Residents.
Served as the day-to-day Nursing Supervisor for three (3) Residential Halls.
During Covid-19 outbreak, performed daily audits of Covid-19 carts placed outside of Covid-19 Residents.
Ensured staff compliance with the use of specialized biohazard corrugated boxes for the disposal of used PPEs and soiled linen.
Collaborated with administrative staff to ensure used biohazard corrugated boxes were picked up with contractual agent timely.
Performed Covid-19 Rapid Response Testing staff and or Residents suspected of being positive of Covid-19.
Assisted Director of Nursing (DON) with tracking the following Long-Term Care (LTC) quality measures, falls, antibiotics, urinary tract infection (UTI), patient complaints, development of decubitus after admission into the facility or worsening of decubitus admitted with upon admission.
Completed Quatros Safety Event in accordance with facilities policy and elevated to DON for review and filing.
Managed unplanned staffing call-in to ensure adequate staffing was present for PM shift.
Performed rounding with Podiatrist visiting Resident requesting a clinical visit with Provider.
Established scheduled periodic rounding with all three (3) units to identify potential administrative or clinical issues.
Provided hand-off to night shift Team Lead.
Rearrange staffing when shortages existed.
Audited Certified Nursing Assistance (CNA) daily documentation. Analyze non-compliance and implemented corrective action.
Performed initial assessments entered documentation timely.
Supported License Practical Nurses (LPN), and CNA when necessary.
Attended daily nursing and administrative meetings.
Received and placed medications received at the organization for Residents.
Completed the required documentation for Narcotics and or Controlled Medications received. Additionally, handed off these medications and documents were handed-off with verified signature of receipt.
Performed audits of medication rooms, crash-carts and biohazard and medication refrigerators.
Enter labs orders in Lab Cor’s web site and circle-back to review results.
Perform any additional duties assigned by DON.
Zachary Manor Nursing and Rehabilitation Center
November 21, 2023-November 2023
Part-Time Every other Weekend
RN Every other Weekend Supervisor
•Provide administrative and clinical leadership during every other weekend.
•Perform RN duties such as PICC line and or Central line care and flushes when needed.
•Perform Wound Care as needed for the facility.
•Serve as the subject matter expert for questions and recommendations.
•Perform head to toe assessments with new admissions.
•Perform bodily skin assessments with residents requiring the need.
•Communicate and address staffing needs due to unplanned staff absence.
•Develop weekend report and supply need at the end of Sunday tour of duty to the facility’s Director of Nursing and Assistance Director of Nursing.
•Trouble shoot any unforeseen administrative and or clinical episodes.
•Make periodic rounds in the facility to ensure resident’s needs are being met and staff compliance.
VA Northern California Health Care System
May/2020-October 2022 80 hours/pay period.
Returned to this position after detail was completed.
Certified Case Manager (CCM)-Contract Nursing Home Department-Geriatric & Extended Care
COVID-19 RN Support; Vaccinator, Observer and Educator
Ambulatory Primary Care RN Case Manager
January/2020-May/2020- 80 hours/pay period.
Temporary detail due to critical need to administer Covid-19 immunizations. VA
Northern California Health Care Systems Sacramento, CA
January 2020 temporally detailed to Primary Clinic to assist with administering COVID-19 vaccines and perform nasal swabs to screen for COVID-19.
Monitor Veterans for adverse reactions post-administration of COVID-19 vaccine, Moderna or Pfizer.
Educated Veteran’s on V-Safe and the importance of participating in the voluntary CDC software.
Educated the Veteran on the importance of following CDC guidelines; continue social distancing, wearing appropriate fitting face mask and good hand hygiene.
Temporarily detailed to Ambulatory & Primary Care (A&PC) due to staffing shortage related to Covid-19 outbreak in the clinical area. 80 hours/pay period.
Duties were as follow:
oPerform intake and out-take with Veterans scheduled for Primary Care clinic visits. o Coordinated same day lab draws, EKGs, X-Rays, and capillary blood glucoses.
oPre-assessment of Almanac Clinical Database to identify negative trends or “red flags” of Veterans scheduled for Primary Care clinic visits such as missed primary care and specialty care visits, failure to refill vital medications, ER and Urgent Care visits and Telephone Care Calls seeking clinical information related to negative symptoms.
oAttended daily pre & post Patient Aligned Care Team (PACT) huddles to identify sensitive issues to focus on and or follow up with.
oSuggested and worked with the assigned RN Manager to develop a pre-visit and post-visit check list to identify pertinent clinical and psychosocial issues to address.
oPerformed post-telephone calls with Veterans and or Caregivers to ensure completion or initiation of MD orders.
oPerformed post visit chart review to ensure disposition of newly entered clinical consults and or orders for non-invasive and invasive test and or procedures.
oWorked with the Nurse Manager to develop a peer review process to ensure completion of daily duties and assignment. Also, the newly develop peer review process ensure adherence to Primary Care Joint Commission Standard, SAIL Metric and additional standards.
oEducated Veterans with Dx of Diabetes Mellitus on care and maintenance of feet, diet, medication, Primary and Specialty appointment compliance.
Volunteered to perform over-time on Behavioral Health Unit on weekends and holidays. (February 2021- September 2022)
Duties were as follow:
oCompleted mandatory “Crisis Prevention Intervention” courses via Talent Management System (TMS).
oContinued Behavioral Health assessment with appropriate interventions if required.
oInitial Behavioral Health assessment with admissions.
oImplementation of treatment plan in accordance with admitting Dx.
oBehavioral Health interviewing.
oMedication reconciliation.
oMonitored day room to prevent unwanted behaviors and incidents
oCoached/educated patients on coping skills when disease process was triggered
oAdministered medications in accordance with MD orders
oReviewed and updated treatment plan as needed
oCollaborate with necessary medical professionals as needed
oDocument shift treatments, medication and other patient care matters in electronic health record.
oRespond to emergency psychiatric situations when necessary.
Advanced Home Health/Hospice Agency-PRN
October/2019-October 2022
Registered Nurse Field Provider/Quality Assurance
Performed initial, re-assessment and discharge assessment.
Initiate plan of care and revise when needed.
Performed face-to-face home visits initially and as needed.
Performed on-call coverage as needed.
Performed Quality Assurance reviews with documentation to support continued care or renewal of plan of care (485).
Attended family conferences to address unforeseen and/or forecasted clinical barriers.
Assisted Director of Nursing with facilitation clinical in-services for staff.
Performed in office as Acute Case Manager by assisting field clinical staff with obtaining emergent orders for medication, labs, transportation, and follow-up clinical appointments.
Assisted Administrative Officer with validating staff credentials.
Assisted agency with by orienting newly onboarding RNs.
Assisted with validating staff’s annual and as needed performance competencies.
VA Northern California Health Care System 80 hours/pay period.
September/2019-January 2020>>> See Temporary Detail Above
Certified Case Manager-Contract Nursing Home Department-Geriatric & Extended Care
Independently collaborated with CNH Leadership to ensure seamless admissions and quality care of Veteran referred to external facility for short-term and long-term care.
Attend Care Team meeting with CNH interdisciplinary team to address barriers and potential patient safety & quality issues that could compromise the Veteran’s care.
Applied the philosophy and principles of CCM Body of Knowledge.
Served as the subject-matter-expert (SME) for eligible customers utilizing Tricare/U.S. military health care program.
Communicated and coordinated Tricare services such as (see below) to navigate healthcare for eligible customers. o Tricare Prime o Tricare Select o Tricare for Life o Tricare Reserved Select o Tricare Young Adult o Tricare Dental Plan
Educated and discerned Tricare services to external and internal customers. This prevented miscommunication and retro-pay for services provided without pre-authorizations.
Research and updated excel log tracking community providers accepting Tricare for eligible customers.
Reconciled Resource Utilization Group (RUG) rates with completed Minimum Data Set (MDS) to ensure accurate reimbursement of CNH services.
Actively participate with discharge planning for Veteran residing @ community medical facilities.
Review clinicals documentation to ensure appropriateness with level of care, skill versus long term care.
Advocate on behalf of the Veterans @ contract nursing homes, TriWest affiliated skilled facilities, VHA and family member of Veterans to ensure linking Veterans with VA supported resources.
Case Manage planned admissions for Veteran requiring skill/rehab support post discharge.
Review clinicals to justify approval for Resource Utilization Group rates and to prevent interruption with CNH facilities being reimbursed for skill care rendered.
Provide novice VA clinical staff with an orientation to ordering contract nursing home (CNH) process.
Initiate Microsoft Teams meetings to discuss social issues with Patient Aligned Care Team (PACT) SWs.
Performed Utilization Review with Veterans/Customers admitted in the community for inpatient care. Reviewed/reconciled community hospital electronic health record (EHR) to monitor for appropriateness of care delivered, such as diagnostic testing and or clinical consultation. Reviewed community clinical orders to VA driven standard episode of care (SEOC) to ensure reimbursement of care delivered by authorized inpatient community agents. Discuss discrepancy with delivery of care with assigned provider covering n on-VA care.
Performed Clinical documentation review for completion of “Clinical Reminders” or “Strategic Analytic Improvement Learning” SAIL measures to prevent avoidable disease processes such as breast or cervical cancer, obesity, uncontrolled HTN, elevated cholesterol, un-treated CHF, and appropriate follow-up with Primary and Specialty VA Providers. Please note SAIL measures are equivalent to the community HEDIS.
January 2019-September 2019-80 hours/pay period.
Chief Nurse Care in the Community (CITC)
VA Northern California Health Care Systems Sacramento, CA
Responsible for a continuum of Community Care services (Inpatient & Outpatient), coordinated by staff dedicated to assuring the smooth and deliberate hand-off between VA and community vendors.
The inpatient programs include Community Hospital Acute Care, Respite, Substance Abuse Detox, Transitional Nursing Home Care, and Post- Acute Care.
Outpatient programs included, but not limited to: Adult Day Health Care, Homemaker/Home Health Aide, Skilled Nursing, Dialysis, primary care, and specialty care services not provided by VA or meeting the requirements for placement in the community via Choice/Provider Agreements, contracts, or other arrangements with regional health care providers.
Assisted the Utilization RNs with daily assignments due to planned or unplanned staff absence.
Performed initially and every other day telephonic contact with assigned community inpatient units to discuss the Veteran’s/Customer’s status and ongoing discharge plan.
Discussed the Veteran’s/Customer’s discharge needs with assigned Primary Provider and/or Patient Aligned Care Team (PACT) RN or LVN in the absence of the Primary Care Provider (PCP).
Entered established utilization review templates to tract Veteran’s/Customer’s episode of care from admission to discharge.
Managed human, fiscal, furniture, and space resources for the dynamically expanding program.
Recruited two (2) License Vocational Nurses (LVN) to assist with high volume but low acuity clinical consults.
Developed and implemented “Best Practice” by assigning License Vocational Nurses (LVN) low acuity, high volume consults to process to completion. The following clinical consults were as follow, acupuncture, and chiropractic. As a result, workload was leveled, increase in morale, and increase patient/Veteran and staff satisfaction.
Scheduled and coordinated a “Stand Down” with all staff to assist with addressing critical mission, addressing Secondary Authorization Request (SAR). The “Stand Downs occurred Saturday
08001630 for one month. As a result of the “Stand Downs” the pending SARs were decreased by > 70%.
CHIEF NURSE CARE IN THE COMMUNITY (CITC)
July/2016-December/2018-80 hours/pay period.
Carl Vinson VA Medical Center Dublin, Georgia
Functions in an advisory capacity to administration and clinical leadership in evaluating proposed changes, as they relate to NON-VA Care and its relationship with the third-party administrator (TPA), Healthnet.
Implemented processes, clinical bridges, and safety nets to strengthen communication and collaboration with Healthnet which improved streamlining coordination of community care.
Attended scheduled meetings with Healthnet assigned leadership to address active and potential clinical barriers which created a delay and/or omission of referred community care.
Personally, shadowed all NON-VA Care teams to strengthen skill set and understanding of the team’s daily workload, challenges, and best practices.
Collaborates with the Chief of Fiscal to discuss and plan budgetary measures and or actions to prevent exceeding the facility’s established NON-VA Care annual budget.
Served as the subject matter expert and instructor for Carl Vinson VAMC Educational Department to lead a facility-based workshop to support & educate nurses interested in obtaining certification in Case Management and Nurse Executive or Nurse Executive Advanced.
Independently developed lesson plans for the Case Management, Nurse Executive and Nurse Executive Advanced workshops.
Collaborated logistics with Dr. Pamela Jackson, Chief Nurse Education and Workforce Development to ensure seamless implementation & delivery of facility-based Certified Case Management (CCM) and Nurse Executive Advance-Board Certified (NEA-BC) workshops.
Championed and or served as the Subject Matter Expert (SME) for the educational workshop mentioned above.
Collaborated with Fiscal, HR & Quality Chiefs to present budget, human resource & quality assurance topics in accordance with the teaching plan to the audience.
Re-assigned the Pain Community Care Clinical Consult to two (2) “Teamlets” to improve the processing of the consult. Also, discontinued referring Pain CCC Consults to Healthnet (TPA) to prevent omission or delay in delivery in community care.
Developed and attended weekly Teams meeting with a Non-Skilled Community Care vendor. This vendor served most Veterans requiring this care had complaints with delay with reimbursement and receipt of authorization with continued care. As a result, the communication process addressing reimbursement and delivery of authorizations for continued care grossly improved.
Healthcare Effectiveness Data & Information Set (HEDIS) Abstractor
January 2022-May 2022- Part-time
January 2018-May 2018- Part-time
December 2016-May 2017- Part-time
January 2015-May 2015- Part-time
January 2014-May 2014- Part-time
Peoples Health, Inc (Remote)
Louisiana
Served part-time as a seasonal Healthcare Effectiveness Data & Information Set (HEDIS) Abstractor.
Performed quality assurance reviews on assigned medical records.
Perform telephonic outreach for medical records applicable to HEDIS audit.
Performed electronic confirmation of outreach request to customers as a “safety net” assurance.
Abstracted pertinent medical record data and entered it into a specified shared database to support HEDIS reporting.
Worked in a fast paced, daily quota driven environment.
Extraction of clinical records from an archived database.
Consistently met and or exceeded daily performance/ productivity quotas.
Assisted with other duties as assigned.
January 2016-January 2017 -48 hours/pay period- Part-time.
Call Center Case Manager (Remote- Tele-work)
Ochsner Medical Center; New Orleans, Louisiana
Performed remote, telephonic case management and triaged customers of Ochsner Medical Center. The customer population consisted of pediatric, obstetrics, gynecology, behavioral health, medical-surgical, and geriatrics.
Used Schmidt-Thomas clinical protocols to clinically triage symptom-based issues reported by the callers. Additionally, dispositioned customers in accordance with clinical protocols recommendations and utilized critical thinking skills when triaging clinical symptoms not captured by Schmidt-Thomas clinical protocols.
Created clinical appointments for customers who required immediate medical management.
Used EPIC electronic heath record system to document, schedule appointments, and enter telephone medication orders received from physicians contacted to address customers clinical based concerns/symptoms.
Collaborated with obstetrics & gynecology department to triage pregnant mothers with complications and or questionable symptoms.
Communicated and collaborated with on-call MDs for various services to address symptom-based complaints reported by the customers.
Managerial Cost Accounting (MCA) Clinical Coordinator 80 hours/pay period.
October 2015-July 23, 2016
Southeast Louisiana Veterans Health Care System
Perform cost accounting and implement cost accounting procedures.
Identify cost products and services by responsibility segments.
Capture the full cost of products and services.
Include inter-entity costs as part of full costs, and
Select and consistently use an acceptable costing methodology.
Manager Home and Community Service March 2008-October 2015 80 hours/pay period. Southeast Louisiana Veterans Healthcare Systems (SLVHCS) New Orleans, LA
Provide clinical and administrate oversight for all Non-Institutional Care Programs offered at SLVHCS (HBPC/H@H, CHN, MFH and HT).
Navigated the Home-Base Primary Care (HBPC) Hospital @ Home (H@H) team through the triennial Home Care Joint Commission Survey February 2011 & 2014. The 2011 survey yield one direct finding associated with HBPC not performing the annual emergency management drill. As a result of the finding, the Program Director and I collaborated with SLVHCS Safety Management Department to establish bi-annual emergency management drills with the HBPC/H@H staff. There were no findings during the 2014 triennial Joint Commission Survey.
Collaborate with the Accreditation Coordinator to complete the annual Focus Standards
Assessment (FSA) and subsequently identified practice vulnerability with HBPC Providers (MD &
NPs) regarding including indications for medication on the prescription. Implemented performance improvement project which involved HBPC Pharmacist, Providers, and RNs to correct this practice.
Developed ongoing qualitative and quantitative method to monitor practice compliance.
Performed bi-monthly huddles with the Medical Director of Home and Community Services to discuss and address program effectiveness and efficiency. As a result of the huddles, developed a collaborative process to decrease the number of alerts regarding re-ordering HBPC Veteran’s medications. The HBPC Providers were concerned about the large number of notifications/CPRS alerts they were receiving from the HBPC RNs for medication re-orders. We developed a collaborative plan to consolidate the RNs request for medication re-orders twice a week via a medication re-order folder which was reviewed by the alternating Providers twice a week. The RNs no longer needed to alert the
Providers via CPRS alerts for medication re-orders which decreased the large number of alerts the Providers received. This plan was a win-win-win for the Providers, RNs, and Veterans.
Served as an H&CS representative for the following SLVHCS Committees, VERA, Medical Record, Infection Control, Quality of Care, Emergency Preparedness, Wound Management, Community Care, and Resource Management.
Reviewed quarterly HBPC admissions and discharges via HBPC Information System Menu to forecast HBPC staffing needs to support the program’s continuous growth and development. When staffing needs are determined, discussed recommendations with the Associate Director of Patient Care Services. Upon approval and support for additional staffing, prepared and forwarded the standardized request for staffing to the Resource Management Committee and attend the committee to articulate and defend HBPC program staffing needs.
Received feedback from staff to determine their view/opinion of the HBPC program performance and what could be changed to strengthen staff morale and performance. Received pivotal input from staff regarding assigning Case Managers to the HBPC office to address daily unforeseen, urgent HBPC patient and caregiver needs and questions.
Collaborated with the facility Clinical Application Coordinators (CAC) to update, revise, and or develop HBPC/H@H templates to meet the HBPC VHA Handbook and Joint Commission Home Care
Standards. Developed a facility wide boiler plate titled, “Emergency Preparedness Note” for SLVHCS staff members to document hurricane evacuation plans for high-risk Veterans.
Analyzed historical cost, resource utilization, and quality of care to forecast annual budgets.
Formulated an excel spread sheet to track monthly allocated budget utilization. Attended monthly Resource Management meetings to defend and articulate current budgetary expenditures and projected expenditures for the FY. Analyzed monthly fiscal trends to identify potential overutilization or underutilization of obligated funds. During FY 14 HBPC experienced staffing challenges which impacted enrolling Veterans in HBPC. Rather than implement an electronic waiting list (EWL) HBPC referrals with skill needs were referred to PSHC. Those Veterans without skill needs were enrolled into HBPC and managed by the Charge RN and transitioned to an HBPC Care Manager when their caseload allowed. Managed an annual H&CS budget totaling approximately $7.5 million dollars. Collaborate with Decision Support System (DSS) to monitor and track Veterans Equitable Resource Allocation (VERA) data to forecast revenue allocated for VISN 16 at the EOFY.
Managed 56 staff members consisting of Physical Therapist, Registered Dietician, License Clinical
Social Worker, Pharmacist, Registered Nurse, Program Support Assistant, Psychologist, Nurse Practitioner, Clinical Nurse Specialist, and Occupational Therapist. Developed HBPC/H@H peer review process for SW, RD, RN, PT/OT, Psychologist, and Pharmacist to track staff performance to identify and practice vulnerabilities and to facilitate annual and mid-year validation of role competencies.
RN Home Base Primary Care January 2004-March 2008 80 hours/pay period. VA Medical Center-New Orleans, Louisiana
Performed the Care Management duties for Veterans enrolled in HBPC.
Participated in an interdisciplinary team huddle that to predict and coordinate longitudal services for HBPC Veterans or Caregivers displaying a need for support secondary to caregiver burden. Delegated to and supervised HBPC LPNs.
Developed Interdisciplinary Plans of Care and updated the plan in accordance with the Veteran’s medical status and or clinical needs.
Collaborated with MDs, NPs, and or CNS to address the needs of the Veterans.
Care Managed the Veteran’s primary care needs and linked them with community resources to facilitate holistic management of the Veteran’s needs.
RN MICU/CCU November 1999-January 2004- 80 hours/pay period.
VA Medical Center New Orleans, Louisiana
Rotated between an eight (8) bed MCU and eight (8) bed CCU. Skill set consisted of management of critically ill Veterans.
Proficient in the management of who were intubated, requiring cardiac balloon pump therapy, continuous renal replacement (CRRT), and Swans Ganz monitoring.
Performed head to toe assessment, initiated IV therapy, managed central line catheters, and performed cardiac drugs titrations in accordance with established MD orders.
RN-MICU/SICU February 1999-November 1999-80 hour/pay period. Ochsner Medical Center New Orleans, Louisiana
•Rotated between a six (6) bed MCU and eight (8) bed SICU.
•Obtained education and skill set to manage critically ill patients.
•Proficient in the management of patients who were intubated, requiring cardiac balloon pump therapy, continuous renal replacement (CRRT), arterial line management, cranial pressure monitoring, HTN crisis, and managing/monitoring Swans Ganz needs.
•Performed head to toe assessment, initiated IV therapy, managed central line catheters, and performed cardiac drugs titrations in accordance with established MD orders.
License Practical Nurse- January 1998-February 1999 Part-time 8 visits/ pay period.
Extraordinary Home Health
•Performed home visits with patients requiring skill needs such as injection of insulin, education, and management of capillary blood sugars (CBG). Foley Cather change or removal.
•Served as weekend on-call nurse to address unforeseen clinical issues.
•Performed admission and re-assessment for patients.
•Provided patients and caregivers with educational literature.
•Performed discharge planning when the patient no longer required skill care.
•Performed soft handoff with referring provider’s clinical staff.
License Practical Nurse- May 1996-December 1997-Full-time 60 visits/ pay period.
Extraordinary Home Health
•Performed home visits with patients requiring skill needs such as injection of insulin, education, and management of capillary blood sugars (CBG). Foley Cather change or removal.
•Served as weekend on-call nurse to address unforeseen clinical issues.
•Performed admission and re-assessment for patients.
•Provided patients and caregivers with educational literature.
•Performed discharge planning when the patient no longer required skill care.
•Performed soft handoff with referring provider’s clinical staff.
License Practical Nurse- February 1994-April 1996-Full-time 80 hours/pay period. Saint
Charles General Hospital Medical/Surgical LPN
•Worked under the clinical leadership of the Charge Registered Nurse (RN)
•Managed and monitored patients with sub-acute level clinical needs.
•Remained current with performing skills such as, admitting and oar discharging patients, foley catheter insertion, cleaning and removal, vital signs and pain assessment, neurological checks, insertion, removal, and replacement of intravenous catheters.
•Attended discharge planning in lieu of absent charge RN.
EDUCATION
University of South Alabama
August 2005-July 2013
MSN-3.66 GPA
University of South Alabama
August 2022-July 2002
BSN-3.7
Bishop State Community College
December 1998-December 1999
ASN-3.0 GPA
AWARDS AND ACKNOWLEDGEMENTS
Bishop State Community College December/1999
oMost Outstanding Theorical Nursing Student o
Most Outstanding Clinical Nursing Student
University of South Alabama December 2002 and July 2003- BSN Program.
oDean’s List
University of South Alabama May 2006, December 2006, May 2007, December 2007, May 2008, December 2009, and July 2013- Master’s Program.
oDean’s List o Excellence in Nursing July 2013
CERTIFICATION
Southeast Louisiana Veterans Health Care Systems
White Belt Certified
•Yellow Belt Certified- Completed Theoretical and Participation in Rapid Process
Improvement Workshop
•Completed Green Belt Theoretical requirement.
•Served as Subject Matter Expert (SME) for facility during Triennial Joint Commission Home Care
Program without findings or deficiencies February 2015.
•Served as SME for facility Home Care Program during Triennial Joint Commission Home Care
Program with one finding/deficiency February 2012.
August 2010 successfully passed
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