Customer Service Representative
Resume:
El Hadj Athie
Columbus, OH *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Epiq-Columbus, OH
January 2024 to August 2024
•Customer Interaction: Answer incoming calls and respond to customer inquiries, concerns, and complaints in a timely and professional manner.
•Problem Resolution: Resolve customer issues by providing accurate information, troubleshooting problems, and offering solutions or alternatives.
•Order Processing: Assist customers with placing orders, processing payments, and tracking shipments.
•Product/Service Knowledge: Maintain up-to-date knowledge of the company’s products, services, and promotions to effectively assist customers.
•Data Entry: Accurately enter and update customer information in the database during and after calls.
•Follow-up: Make outbound calls to follow up on customer inquiries, confirm details, and ensure customer satisfaction.
•Documentation: Record details of customer interactions, transactions, and resolutions in the company’s system for future reference.
•Escalation: Identify and escalate complex issues to the appropriate department or supervisor when necessary.
•Quality Assurance: Adhere to company policies and procedures, including call scripts and quality standards, to ensure consistent service.
•Collaboration: Work closely with team members and other departments to address customer needs and improve service delivery.
Account Manager
Prominence Enterprise-Columbus, OH
September 2023 to January 2024
• Communicate with customers directly to provide Verizon product and technology information
• Handle all customer questions, inquiries, and objections with patience, professionalism and ease
• Provide tailored product and service recommendations by building strong customer relationships and identifying their wants and needs
• Accurately input confidential customer information into our database using our POS software
• Represent our clients in the most genuine, personable way to drive customer satisfaction and client retention
• Assist the sales team by generating leads, creating a referral pipeline and evaluating the sales lifecycle Associate
Family Dollar-Columbus, OH
May 2023 to August 2023
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation. Warehouse Associate
Abercrombie & Fitch-Columbus, OH
January 2023 to June 2023
•Receiving & Processing: Unload trucks, check in merchandise, and sort and stock items in designated areas.
•Inventory Management: Conduct regular inventory counts, maintain accurate records, and report discrepancies.
•Order Fulfillment: Pick, pack, and prepare orders for shipping according to customer specifications.
•Shipping & Receiving: Ensure all outbound shipments are accurately prepared and labeled, and all inbound shipments are properly received and stored.
•Safety & Compliance: Follow all safety protocols and maintain a clean, organized work environment. Comply with company policies and procedures.
•Equipment Operation: Operate warehouse machinery such as forklifts, pallet jacks, and hand trucks safely and efficiently.
•Quality Control: Inspect products for defects and ensure high-quality standards are met.
•Collaboration: Work closely with team members and other departments to ensure smooth operations and resolve issues.
Education
High school diploma
Mifflin High School
August 2018 to May 2021
Skills
• Customer Service
• Stocking
• Displaying
• Data Entry
• Registration
• Janitorial
• Interpersonal Skills
• Team Player
• English
• Mentoring
• Interviewing
• Management
• Sales
• Marketing
• Outside sales
• Customer service
• Business Development
• Communication skills
• Organizational skills
• Front desk
• Typing
• Conflict management
• Custodial experience
• Cash handling
• Retail sales
• Surveillance
• Microsoft Excel
• Microsoft Word
• Computer skills
Certifications and Licenses
customer service certification
June 2019 to Present
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