Business Analyst Management Team
Resume:
William Murphy
Napa, CA *****
********************@*****.***
Authorized to work in the US for any employer
Work Experience
Dining Room Host
In-N-Out Burger - Napa, CA
August 2019 to Present
Customer relations for In n Out Burger.
Facilitate supplies are stocked.
Greet customers create goodwill.
by handing out stickers,hats and ringing up sales.
Financial Assistant
Harvest Financial - Napa, CA
July 2017 to October 2017
On a temporary assignment
July 2017 to October 2017
• Restructured quarterly mail-merge billing for well settled financial broker.
• Performed due-diligence for broker-dealer FINRA and SIPC compliance.
• Expedited IRA deductions and Trust items along with other fiduciary matters
CRM Associate
Napa Premium Outlets - Napa, CA
September 2016 to July 2017
• Supported the Store Management team, for Cole Haan and Brooks Brothers, in the achievement of the
store's goals, by providing a positive shopping experience to our customers, Achieve/Exceed personal
sales goals and performance metrics while working as a team member to contribute to the overall stores
total revenue goals. Achieved in top third of associates
• Supported the store management team in the achievement of all financial and operational objectives
with regards to expense control and loss prevention standards. Consistently offered key sales ideas for
goals.
• Partner with management team on the implementation of monthly visual directives. *
Night Auditor Prescott Resort and Casino
Prescott, AZ
September 2012 to September 2013
• Responsible for the nightly closing of the books at a major hotel
• Ensuring accurate processing of credit card transactions with the clearing house.
• Commended for outstanding customer service for guest compliment of over 350 guests.
Analyst Contractor
Prescott, AZ
• Handled cash
Business Analyst Contractor Positions
Self Own Business - Prescott, AZ
July 2009 to July 2012
July 2009 to July 2012
• Secured several short-term contract projects for various small businesses to streamline and update
their business key indicators contributing to their forecast budgeting and bottom line performance.
Business Analyst Contractor Positions
Data Analyst (Contractor)
Numerous Financial Institutions - San Francisco, CA
April 2004 to July 2009
San Francisco, CA
April 2004 to July 2009
(Federal Reserve Bank San Francisco, Cisco, San Jose, Barclay Global Investors, Automobile Club of
Northern CA, Washington Mutual, Comcast)
• Effectively acted as liaison between the client area and technical organization by planning, conducting,
and directing the analysis of moderate to complex business problems to be solved by automated
solutions.
• Acted as project lead on product installations, business system requirements, upgrades, or smaller
sections of large, cross group initiatives, assigning tasks, and allocating resources.
• Provided analytical support to a large, complex software development project with pivot tables.
• LEXIS NEXIS
Technical Support and Help Desk
AT&T Broadband - Concord, CA
August 2000 to February 2003
• Identify recurring technical issues and propose solutions to address the root of the problems
• Provide service on technical help tickets submitted via phone, email, and walk-ups
• Independently investigate and implement solutions to technical issues
• Offer IT support for operating systems, productivity software, and a variety of other applications used
internally
• Experience installing and configuring operating systems, networked and local printers, and business
applications
• Active problem-solver who listens for customer cues and actively resolves problems with grace and
integrity
• Understanding of basic networking concepts
• Demonstrated knowledge of user administration and bug fixing in a client server environment
• MS Windows 10 experience desired
• IT support ticketing system experience desired
• Employee Liaison contact between customer service, technical staff and network operations. Primary
contact for customer technical issues, escalated calls and customer retention.
• Anticipated solutions to present to technical staff for implementation. Utilized CLARIFY CRM and
Remedy ticketing system to resolve customer issues and network problems.
• Dealt with connectivity network issues, irate customers, productivity enhancement.
Technical Support and Help Desk
Sprint PCS - Irvine, CA
August 1998 to August 2000
• Assisted with the deployment of hardware and software to end users (including the installation,
configuration and testing of more complex firm hardware provisioning and de-provisioning processing,
including setting up of hardware/software for new hires, and receiving hardware from separating
employees.
Education
BA in Marketing
California State University at Fullerton
Skills
• Accounts Payable
• Help Desk (4 years)
• Project Leadership
• Restaurant Experience (3 years)
• Sales Experience
• Microsoft Excel (6 years)
• ERP Systems (6 years)
• Accounting (7 years)
• Google Docs (7 years)
• Microsoft Office (6 years)
• Business Analysis (6 years)
• Active Directory
• Microsoft SharePoint2 (2 years)
• Operating Systems
• SQL
• VMWare
• LAN
• Business Requirements (3 years)
• MySQL
• Software Development
• VoIP (4 years)
• AP
• Network Support (3 years)
• Computer operation (10+ years)
• Basic math (10+ years)
• English (10+ years)
• Cash handling (5 years)
• Customer service (10+ years)
• Computer literacy (10+ years)
• Technical Support (4 years)
• Microsoft Windows (9 years)
• Microsoft Outlook
• Microsoft SharePoint
• Host/hostess experience
• Cooking
• CRM software (5 years)
• Administrative experience
• Microsoft Powerpoint
• SharePoint
• Desktop support
• Software troubleshooting
• Computer networking
Assessments
Attention to Detail — Familiar
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Familiar
Project Timeline Management — Completed
July 2019
Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables.
Full results: Completed
Work Style: Reliability — Completed
July 2019
Tendency to be dependable and come to work
Full results: Completed
Data Entry — Completed
July 2019
Measures a candidate's ability to accurately input data and effectively manage databases.
Full results: Completed
CSR - Customer Service — Proficient
June 2019
Responding to customer situations with sensitivity.
Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
before acting.
Full results: Highly Proficient
Scheduling Skills — Familiar
May 2019
Cross-references agendas and itineraries to avoid scheduling conflicts.
Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
May 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom
visuals.
Full results: Completed
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity
Full results: Highly Proficient
Inside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Microsoft office suite
Contact this candidate