Customer Service Advisor
Resume:
Brittany Minschke
Virginia Beach, VA *****
********.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Pool Attendant
Tesla Pools-Virginia Beach, VA
June 2024 to Present
Open/Close pool, Enforce rules, chemical testing, children/adult watching, safety, ready pool pumps and chemical results, vacuuming pool, keeping the pool/pool area clean House Cleaner/Owner
Brittany's A-Z Cleaning-Virginia Beach, VA
September 2023 to Present
I own my own cleaning business. I clean houses and commercial properties. I offer all cleaning services. I do all the work myself. I use my own cleaning supplies. Service Advisor/Customer Service
Concentrix United Healthcare-Virginia Beach, VA
July 2023 to February 2024
Customer Service, Customer Satisfaction, Inbound Phone Calls, Navigation on the computer, Knowledge with insurance, Knowledge with retirement, Typing, Note taking, Transferring Data Server/Waitress
IHOP-Virginia Beach, VA
December 2019 to September 2023
Overnight server, take orders, customer service, cash/card handling,preping food, answering phones Cashier/Customer Service
7-Eleven-Virginia Beach, VA
November 2022 to March 2023
Working overnight, stocking shelves, doing trucks, cooking food, cash and card handling, pulling stales, giving the best customer service
Client Service Coordinator
Banfield Pet Hospital-Virginia Beach, VA
March 2019 to May 2022
Cash handling, Credit/Debit handling, rotation of all clients (pets) in hospital, scheduling, opening and closing, customer service, bank deposits,
Call Center Customer Service Representative
Dynamic Recovery Solutions-Virginia Beach, VA
March 2016 to October 2018
Inbound and outbound phone calls. Taking payment information over the phone. Customer service Store Manager
Cricket Wireless Authorized Dealer-Virginia Beach, VA August 2014 to January 2018
Hiring employees,cash/card handling, safe deposits, bank deposits, making the schedule, opening and closing store, inventory, sales
Education
High school diploma
Landstown High School - Virginia Beach, VA
September 2009 to June 2013
Skills
• Serving Experience (2 years)
• Store Management Experience (4 years)
• Restaurant Experience (7 years)
• Assistant Manager Experience (4 years)
• Food Preparation (7 years)
• POS (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Microsoft Outlook (10+ years)
• Excel (10+ years)
• Cash Handling
• Kitchen Experience
• Upselling
• Customer Service (10+ years)
• Computer Skills (10+ years)
• 4G/LTE (9 years)
• Outside Sales (4 years)
• Hotel experience
• Guest services
• Front desk
• Restaurant management
• Account management
• Sales
• Telecommunication
• Sales Management
• Inside Sales
• Customer service (10+ years)
• Veterinary assistant (2 years)
• Veterinary experience (2 years)
• Microsoft Access
• Medical terminology
• Live chat
• Medical coding
• Animal Care
• Animal Restraint
• Management
• Typing
• Analysis skills
• Active Directory
• Technical support
• Telemarketing
• Hospitality
• Communication skills
• Windows
• Kennel experience
• Help desk
• Residential Cleaning
• Sales
• Upselling
• Sales management
• Cash handling
• Guest services
• POS
• Cash register
• Inside sales
• Cold calling
• Account management
• Hospitality
• Outside sales
• Telemarketing
• Direct sales
• Negotiation
• Restaurant experience
• Live chat
• Typing
• Front desk
• Help desk
• HIPAA
• iOS
• Mac OS
• Serving
• Supervising experience
• Google Docs
• Hotel experience
• Windows
• Microsoft Access
Certifications and Licenses
Driver's License
Food Handler Certification
Assessments
Work motivation — Proficient
July 2023
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service fit — Proficient
October 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Food safety — Proficient
March 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Cleaner fit — Proficient
July 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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