Customer Service Representative

resume*

* *******

Candi Newsome <***********@*****.***> Mon, Aug 12, 2024 at 10:21 PM

To: Candi Newsome <***********@*****.***>

CANDI NEWSOME

Atlanta, Georgia

E: ***********@*****.***

P: 470-***-****

PROFILE

Highly motivated and adaptable Patient Service Representative with a strong background in customer service and administrative tasks. Seeking a transition to an Administrative assistant position to utilize my strong organizational and multitasking abilities.

SKILLS

Organization, Attention to Detail, Communication, Problem Solving, Multitasking, Prioritization, Adaptability EXPERIENCE

Front Office Clerk

Gulfport Elementary School

Answering multiple phone calls, data entry of student attendance,and taking message for up to 40 teachers. Promptly contacting the behavior specialist as needed for all staff. Making copies of important documents for student registration. Assisted the DMT with student registration as needed. COURSEWORK

Strive Atlanta: Success Through Attitude Readiness Training EDUCATION

Office Administration Certification Training

Atlanta Technical College

General Office Assistant

Southern Regional Technical College

College Preparatory Diploma

Tift County High School

RELATIVE EXPERIENCE

Convergys

Customer Service Representative

· Achieved 95% customer satisfaction rating by consistently providing exceptional service and resolving customer issues promptly and effectively.

· Implemented a new customer feedback system, resulting in a 20% increase in positive customer reviews and improved overall customer service.

· Successfully handled a high volume of escalated customer calls, demonstrating strong problem-solving skills and the ability to diffuse tense situations and find mutually beneficial solutions.

· Collaborated with the product development team to gather customer feedback and suggestions, resulting in the successful launch of several new products that met customers’ needs and preferences.

ST. Petersburg Suncoast Medical Clinic

Patient Service Representative

· Successfully managed a high volume of patient inquiries and appointments, resulting in a 20% increase in the patient satisfaction ratings.

· Implemented a streamline patient registration process, reducing wait times by 15% and improving overall efficiency.

· Trained and mentored new patient service representatives, resulting in a 30% decrease in training time and improved team performance.

· Assisted in the coordination of patient care, including scheduling specialist appointments and coordinating medical transportation, resulting in improve patient outcomes and satisfaction.

· Developed and implemented a patient feedback system, resulting in a 25% increase in positive patient reviews.

· Successfully managed and organized medical records for a unit of 50+ patients, insuring accuracy and confidentiality.

Edward White Hospital

Unit Secretary

· Implemented a new electronic filing system, resulting in 30% reduction in time spent searching for patient information.

· Assisted in the coordination of daily patient schedules, ensuring smooth transitions and minimizing delays.

· Collaborated with healthcare providers to ensure accurate and timely documentation of patient care plans.

· Developed and maintained and inventory system for medical supplies, reducing waste and saving the unit $5,000 annually.

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