Optical Sales Customer Accounts
Resume:
LAILA HDIDI
Rue Yaakoub Mansour, Imm A-** – Appt 5
Meknes, (Morocco)
Email: ***************@*******.***
OBJECTIVE:
A baccalaureate graduate, I started my career as a representative and responsible for invoicing customer accounts at LSVO in Khemisset . Subsequently, I followed training in optical sales, obtained in 2002, before specializing in hairdressing and aesthetics in 2003. My career includes eight years of experience in hairdressing, three years as a representative, four years in childcare, and eight years supporting the elderly. Languages: Arabic: Mother tongue, French, English
Software: Word, Access, Excel, PowerPoint
WORK EXPERIENCE :
01/2015 - 02/2020 Support for People Elderly
• Providing physical and psychological support to
older people.
• Provide nutritional assistance following specific dietary needs.
• Create a secure and comfortable environment for
beneficiaries.
• Observe and report any change in the state of health of the people accompanied.
• Collaborate with other healthcare professionals to ensure a holistic approach to wellness.
02/2011 - 02/2014 Guard of children
• Provide comprehensive care for children, including feeding and hygiene.
• Organize educational and recreational activities adapted to the age of the children.
• Ensure the safety of children at all times.
• Communicate regularly with parents about
children's development.
• Handle emergency situations calmly and efficiently. 01/2004 - 01/2011 Hairdressing & Aesthetics
• As a Hairdresser & Beautician:
• Providing high quality hairdressing and beauty
services.
• Advise clients on hair trends and skin care.
• Meet customers' specific needs for style and
appearance.
• Manage appointments and ensure a pleasant
customer experience.
3 years Representative and responsible for billing Accounts At ST LSVO
• As a Representative:
• Perform invoicing and follow up on payments.
• Manage product orders and inventory tracking.
• Organize the distribution of goods efficiently.
• Maintain positive relationships with customers to ensure their satisfaction.
11/2000 - 12/2002 Sales in Optics
• Manage sales of optical products by advising
customers on frames and lenses.
• Ensure customer satisfaction by resolving issues and answering questions.
• Provide purchasing advice based on customers'
visual needs.
• Process orders for optical products accurately and efficiently.
TRAINING AND QUALIFICATIONS :
01/2014 - 02/2014 – Certificate from the Moroccan Red Crescent
diligent participation in sessions first aid actions
09/2002 - 09/2003 – Diploma: Hairdressing & Aesthetics
11/2000 - 12/2002 – Diploma: Sales in Optics
1995 – Baccalaureate
High School Lala Amina, Meknes, ( Morocco )
INTERNSHIPS:
03/2013 – Internship Certificate (Smoothing Technician at La Keratin)
Private Hairdressing and Beauty School
SKILLS :
• Support for the Elderly:
• Physical and psychological support.
• Food assistance according to specific dietary needs.
• Creating a secure and comfortable environment.
• Observation and reporting of health changes.
• Collaboration with other health professionals for a holistic approach.
• Childcare:
• Provision of comprehensive care, including nutrition and hygiene.
• Organization of adapted educational and recreational activities.
• Ensure the safety of children at all times.
• Regular communication with parents about
children's development.
• Managing emergency situations calmly and
efficiently.
• Hairdressing & Aesthetics:
• Provision of high quality hairdressing and aesthetic services.
• Advises clients on hair trends and skin care.
• Responding to specific customer needs for style and appearance.
• Management of appointments and ensuring a
pleasant customer experience.
• Representation and Billing:
• Billing and payment tracking.
• Management of product orders and inventory
tracking.
• Effective organization of goods distribution.
• Maintaining positive relationships with customers to ensure their satisfaction.
• Optical sales:
• Management of optical product sales and customer advice.
• Troubleshooting and answering customer questions.
• Purchasing advice based on customers' visual needs.
• Accurate and efficient processing of optical product orders.
HOBBIES :
• Personal development
• Sports
• Journey
• Music
Contact this candidate