F B Customer Service
Resume:
SOUMENDRAACHARYA
F&B OPERATION MANAGER-
H.no:-RKV-17Hamirpur, Rourkela
Distt:-Sundargarh,
Orissa-769003
E-mail:**********@*****.***
*****-**********@*****.***
PERSONAL STATEMENT
As an F&B operations managers, my responsibility to ensure the efficiency, effectiveness, and consistency of F&B operations. Which involves communicating with F&B managers, staff, suppliers, and customers to resolve any operational problems and optimize the F&B outcomes my duties include scheduling staff and assigning tasks, checking equipment and supplies, maintaining quality and safety standards, supervising staff and providing Feedback, solving operational issues and emergencies, analyzing data and reports, and implementing best practices and innovations.
Proven track record of maintaining effective business relationships for consistent success of the organization.
Possessing valuable insights, keen analysis and team approach to implement best practices for achieving F&B service excellence.
Adept at working in high pressure environments with strict deadlines and multi deliverable. Effective communicator whose seeks positive resolution to problems through active listening and commitment to integrity.
HOSPITALITYGUESTSERVICE PEOPLEMANAGEMENT OPERATIONS Lodging Operations Management Staffing & Scheduling Floor Management Tourism Management Vendor Management Cost Management Retail Management Visitor Management Supply Chain Management CORE COMPETENCE
BUSINESS
PEOPLE
SKILLS SUMMARY
Staff Management Training and Development
Customer Service Menu Development
Operational Management Vendor Relations
Financial Management Reservation and Event Management Marketing and Promotion Technology Integration
Quality Control Community Engagement
Staff Morale and Team Building Health and Safety Compliance Operational Excellence Customer Intimacy
To foster Intellectual
Product Leadership Capital
Collaboration Leadership Diversity Integrity
CAREER HISTORY
KRA’s
Hotel Radhika Regency (3-StarCategory)
(A unit of Baisakhi Hotels & Resorts Pvt Ltd.) From September 2017–To till Date
(F&B Operation Manager)
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary improvements
Identify customers needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish targets, KPI s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation and team work
Comply with all health and safety regulation
Report on management regarding sales results and productivity Job Requirements:
Having food and beverage management experience more than 15 years.
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded
HOTEL SWASTI GRAND, BHUBANESWAR Jan11–July17
F&B Manager
KATRIYA HOTEL & TOWER, Hyderabad
Dy. F&B Manager Dec’08–Jan’11
GREEN PARK, Hyderabad
F&B Executive Jan’07–Nov’08
THE GOLKONDA, Hyderabad
F&B Executive Feb’06-Jan’07
SWOSTI PLAZA, Bhubaneswar
Sr. Captain in F&B Dept. Jul’05–Feb’06
HOLIDAY INN (Manali & Agra)
Sr. Captain in F&B Dept. Aug’02–Jul’05
Captain in Aug’02–Jul05
INDUSTRIALEXPERIENCE
KRA’s
Customer Relations: Investigation & resolve Food & Beverage quality and service problems considering guests as top priority and ensuring customer satisfaction to the fullest, thus ensuring repeat business.
Human Resource: Management Supervising duty rosters, job & responsibility allocation, staff training, intra-departmental relationships and liaison.
M.I.S: Feedback to Management by the means of various reports generated on, daily sales reports and their update, log book and also ensuring the proper cost control planning.
Operations: Managing Hotel Operation schedules and staff Management strategies,try to increase the sales volume and achieving maximum guest satisfaction. Also ensuring smooth functioning of day to day operations by proper allocation & usage of resources. Aug2000–Aug2001
RUPIS RESORT PVT.LTD. (4-Star)
Management Trainee in F&B Dept.
ACADEMICQUALIFICATION
IELTS SCORED 5.5BANDS
Bachelors of Hotel Management &Catering Technology, 2001Asian Pacific Institute of Management (Jaipur) N.C.H.M. Rourkela,
Bachelors of Commerce, 1994
Sambalpur University
Preliminary Course in Shipping
Yak Maritime, Mumbai
PGDBM in Marketing
Symbosis, Pune
PERSONALDETAILS
Date of Birth: 1st Jan’1974
Languages Known: English & Hindi
Passport: J2429716
References: Available on request
Description:
I hereby confirm that the information given above is true and correct to best of my knowledge. Date: 02.08.2024
Place: Rourkela (Soumendra Acharya)
.
Completed Hotel Training.
Under gone 6months Industrial Exposure Training at HOTEL MANSING PALACE Jaipur, Rajasthan in 1999-2000, with specialization in F&B Service. Undergone 3months vocational training at Umed Bhawan palace (ITC) kotta, Rajasthan in 1999 Strengths
Maintain high standard
Ability to Confidence
Communication Skills
Strong Up selling Skills
Situation handling
Accountability
Conducting monthly inventory.
Updating of inventory register.
Maintaining and updating cover analysis F&B sales break up. Making sure that the food & beverage costs stays control. Making profit and loss statement on a monthly basis. Conducting regular trainings on up selling and suggestive selling for staff members. Professional Achievements
Awarded as the best “Trainee” in the year 1999 at Mansing palace Jaipur Rajasthan during, the visit of former President of America.
Awarded as the best “captain” in the year 2004 at Holiday inn, Manali
(Himachal Pradesh) classified by six continents from an international Cadder group named HHS (Himachal helicopter skiing).
Contact this candidate