Business analysis, Data requirement gathering, verbal communications

NIKUNJ DOSHI (SAFE AGILIST, PMP®, CSM, CSPO)

TORONTO, ONTARIO 437-***-**** *.******.*@*****.***

EXPERTISE SUMMARY:

Solutions driven Information Technology Certified Scrum Master and Business System Analyst with over 10 years of experience in Insurance, Banking, Telecom and Ed-tech domain clients. Worked and lead cross-functional teams in the development, documentation, and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh and innovative operations.

Over 10 years of experience as a Business Analyst with extensive knowledge and experience across the project life cycle in Insurance, Banking, Telecom and Ed-tech domains.

In depth and strong working knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process.

Solid understanding of Business Requirement gathering- Elicitation Techniques, Business Process Flow, and Business Process Modeling.

Worked extensively on Project Charter, Business Case, BRD, FRS, SRS to document the business needs.

Expertise in Business Analysis, Data Analysis, GAP Analysis, Feasibility Analysis, and Cost Benefit Analysis.

Experience in development of Process Flow Diagram, Use Case Diagram, Activity Diagram, and Sequence Diagram by using UML methodology using tools such as MS Visio, and Lucid Charts.

Extensive experience in developing Use Cases, Test Cases and Screen Mock-ups.

Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.

Involved in Test Planning, Test Preparation, Test Execution, issue resolution and report generation to assure that all aspects of the project follow the business requirements.

Strong Experience in conducting User Acceptance Testing (UAT), Functional Test Cases and documentation of test cases.

Multi-Tasking and Organizational Aptitudes, with proven experience in Development and Implementation of strategies.

Excellent communication and interpersonal skills, capable of communicating with highly technical teams. Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the success of the projects.

Proficient in Application Support Management through Study & Analysis of Problem Tickets/Change requests, Impact Analysis and Specification corrections (if necessary).

TECHNICAL SKILL SET:

Project Methodologies

Agile, Waterfall, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis

Requirement Management Tools

Confluence, JIRA

Reporting

MS Excel

Defect Tracking

JIRA

Other Tools

Microsoft Project, Trello, MS Visio, MS Office Suite, MS tools

RELATED WORK EXPERIENCE:

Title: Senior Agile Analyst

Client: Co-operators Duration: Nov 2022 – Ongoing

Project: Launching On-Line Services for the clients involving migration from Salesforce to Web Services and mobile application.

Partnered closely with the Subject Matter Experts to develop and drive the journey vision.

Involved in scoping and identifying high-priority business requirements.

Analyzed the Business requirements and site specifications to create Business Requirement Document (BRD).

Converted the User Requirements into Business Requirements, Functional Requirements and Technical Requirements.

Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans.

Worked with business users to provide post-production support and worked closely with the development team to resolve issues.

Worked closely with the different teams with data migration and data cleansing.

Worked extensively on Jira to manage requirements, analyze dependencies, and track progress with respect to clients and their future projects.

Involved in preparing test cases, unit testing, UAT, production support. Conducted product demos for upper management.

Was involved in project management activities, like project planning, development, and execution.

Analyzed data workflows and defined procedures for change management.

Interacted constantly with the Business Users and Project Manager to keep them informed of the latest updates.

Documented procedures and business processes and shared information with appropriate stakeholders.

Well acquainted with Workflows and UML (Unified Modeling Language) diagrams such as, Use case diagrams, activity diagrams and Sequence diagrams.

Title: Business Systems Analyst

Client: Canadian Imperial Bank of Commerce (CIBC) Duration: June 2019 – Oct 2022

Project: Modification of Web Page & Application

Involved in scoping and identifying high-priority business requirements.

Recognized cross-team dependencies, road blocks and scheduled releases to fulfill deadlines.

Ensured timely completion of project tasks and deliverables with a high degree of quality by prioritizing tasks and issues along with the project manager.

Actively participated in Agile ceremonies, Sprint planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog Refinement meeting and Burndown chart discussion.

Maintained a product backlog in JIRA by documenting essential User Stories and Acceptance Criteria.

Analyzed solution designs and data modelling structures in collaboration with Solution and Database Architects.

Documented requirements and executed team projects, followed-up with clients and reported project timeline status to team leaders regarding clients and ongoing team projects.

Created Dataflow models capturing the flow of data.

Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).

Developed non-functional requirements and documented them as Business Rules, Quality attributes, constraints documents.

Experience in developing GUI, working together with developers and end-users to perfect the end user’s requirements.

Tracked project milestones, work breakdown structures (WBS), update schedules for assigned projects to ensure adherence to deadlines; and identify project risks and dependencies.

Interacted with SMEs for integration of activities to gather and analyze business requirements.

Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs and insured that critical requirements are not missed.

Title: Business Analyst

Client: Sun Life Insurance Duration: April 2017– June 2019

Project: Developing Mobile Application

Conducted detailed and comprehensive business analysis by working with the key stakeholders, supervisors, and end users, to identify requirements and improvement.

Conducted user interviews at both in-house and client locations, gathering and analyzing requirements using Waterfall methodology.

Performed requirement gathering and knowledge extraction about the Insurance policy using both formal and informal sessions through JAD sessions.

Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements and conduct User Acceptance Testing (UAT).

Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.

Responsible for project documentations and creating multiple artifacts.

Applied Microsoft Project to understand the resource requirements, analyze dependencies and track progress with respect to clients and their future projects.

Co-ordinated and led JAD sessions with SMEs to elicit requirements. Created multiple prototypes and wireframes to depict the change intended by comparing/contrasting existing sites.

Supported the development of detailed project plans, work assignments, and target dates. Co-ordinated with the Change Management Board on change requests.

Charged with completing GAP analysis of business and system process flows, user administration, and requirements.

Title: Associate Business Analyst

Client: Rogers Telecommunication Duration: Nov 2015 – March 2017

Project: Upgrading Mobile Application

Followed waterfall project methodology which led to a successful implementation.

Responsible for giving entire billing details to the end customer with the usage and all the details, updating the billing payment information, paying bill and giving various options for different products according to their usage.

Successfully applied business analysis (BA) elicitation methods such interviews, document analysis, requirements workshops, business process descriptions, and workflow analysis.

Conducted in-depth interviews with SMEs and other stakeholders.

Developed and maintained a requirement traceability matrix to ensure that the requirements were fulfilled using both forward and backward traceability.

Title: Junior Business Analyst

Company: Zillion Technologies Duration: April 2013 – Sept 2015

Project: Launching Video Recorded Sessions for an educational based Client requirement

Worked closely with stakeholders to identify business requirements.

Challenged current practices and conventions by researching alternatives, introducing best practices, and identifying opportunities for process innovation.

Translated business needs into detailed requirements for new LMS and produce clear, consistent, and actionable requirements documentation.

Analyzed existing business processes, system functions, and business rules.

Identified inefficiencies, deficiencies, performance bottlenecks, and other areas for improvement in current systems and processes and manage project segments related to business analysis.

Ensured the timely delivery of high-quality project deliverables and collaborate with a multi-disciplinary team.

Title: Business Development (Institutional Sales – IT Products)

Company: Institute of Management Entrance Duration: June 2008 – February 2013 Project: Responsible for Sales of IT based educational products to various Institutions.

Conducted engaging and informative demonstrations and presentations, showcasing the diverse features and advantages of our products/services.

Negotiated sales contracts and terms with clients to close deals and achieve sales targets.

Follow up with leads and move them through the sales funnel, ensuring a smooth transition from prospect to valued client.

Built and maintained strong relationships with clients to understand their needs and recommend customized solutions.

Understood customer needs and recommend appropriate products/services to meet those needs.

Remained updated on industry trends, market conditions, and competitor activities to identify new business opportunities.

Maintained detailed records of sales activities, including sales calls, meetings, and sales-related expenses.

EDUCATION CERTIFICATION

Post Graduate Diploma in Business Management

Master of Commerce

Bachelor of Commerce

SAFe Agile Certification

Project Management Professional (PMP®)

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

Investments Funds in Canada (IFIC)

Languages: English, Hindi.

Software Knowledge – JIRA, Confluence, Azure

Skills: Microsoft: Word, PowerPoint, Excel, Outlook, Public Speaking.

REFERENCES AVAILABLE UPON REQUEST

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