Customer Service Technician
Resume:
Rodrigo Picon
San Mateo, CA ***** 650-***-**** (Mobile) ****************@*****.***
OBJECTIVE
To pursue a Diagnostic, Repair and Service Technician position in Heating, Ventilation, Air Conditioning, Refrigeration and Appliances Services.
QUALIFICATIONS
Mechanical Inclined
Ability to follow detailed instructions
Customer Service Driven
Clean DMV
Bi-Lingual Fluent in Spanish and English
Ability to handle a variety of responsibilities simultaneously.
Team Player
Student Lead and Teacher Aid
Trainer Abilities
Phone Etiquette
Customer Service
Motivated and Teachable
Love new challenges and expand my knowledge.
I am a fast learner and willing to work hard to become a top technician in the company.
Do the job correctly following proper techniques and never cut corners or finish jobs.
Knowledge of how to get the correct parts and phone numbers from various vendors.
CERTIFICATIONS
Appliance Repair Technician Certificate – Work in Progress.
EPA HVACR Universal Certified – 06/24/2021
Electrical HVACR Certificate – 08/12/2021
A / C HVACR Certificate – 10/14/2021
CPR Certificate- 03/13/2021
First Aid Certificate- 03/25/2021
Food Handler Certificate -2019
RELEVANT HANDS-ON TRAINING
Commercial Refrigeration, Heating and Air Conditioning
Super Heat & Sub Cooling gauges proper readings.
Wiring of various HVACR equipment
Brazing and Vulkan Lockring knowledge to connect copper, aluminum, steel lines.
Domestic and Commercial Heating Systems
Schematics, Test Instrumentation and Ventilation
Evaporators, Compressors, Condensers, Heat Pumps, Ice Machines, Walk-Ins and More
Troubleshooting and Work Orders
Refrigerators, and all appliances repair knowledge hands on.
EDUCATION
2023-Current Hobart Service Academy Troy, Ohio.
Certificate of Achievement Electrical, tracing and wired diagram reading. November 17th, 2023.
2021-2023 NANA ACADEMY INC. Alameda, CA
Certificate for Appliance Repair Basics December 20,2021
Certificate for Refrigerator Repair Basics January 5,2022
Certificate for Laundry Appliance Repair Basics January 8, 2022
Certificate for Cooking Appliance Repair Basics January 14, 2022
2020 – 2021 Institute for Business and Technology Santa Clara, CA
Diploma – HVACR Technician
Certificate of Award of 4.0 GPA
Certificate of Award of Perfect Attendance
1992 – 1995 Hillsdale High School San Mateo, CA
High School Diploma – General Studies
EMPLOYMENT HISTORY
04-2024 / Current SmartCare Equipment Solutions Bay Area, CA
Install, repair and test commercial units to make sure they work correctly.
Follow Installation and Operation manuals.
Responds to service requests and repairs units and products.
Use proper diagnostics tools to determine proper repairs and trace and use wire diagrams to minimize mistakes and wrong diagnostics.
Teaches customers how to use their products and equipment.
Writes service reports after every appointment.
Make and send estimates and order proper parts in a timely manner to achieve repairs in time.
Collaborates with managers and other service technicians.
Follows all company policies and procedures.
Adheres to safely regulations and industry standards.
01-2022 / 03-2024 NANA Technologies Inc. Refrigeration Repair Technician Entire Bay Area and Contra Costa, CA
Established a thorough understanding of voltage, current, resistance, amperage readings, mathematical concepts and common units of electrical measurements.
I became very familiar with sequences of various machines. (Refrigerators, Ranges, Cooktops, Ice Makers, washers, dryers, dishwashers, microwaves, ovens and high-end appliances.
Refrigeration Cycle as well as all the components that go into each specific manufacturer’s units and their functions.
Brazing copper to copper, copper to aluminum, copper to steel lines on refrigerators seal systems.
Vulkan lockrings training and usage of no fire allowed units, especially using R600A flammable refrigerants.
Travel to all Bay area cities to work on Refrigerators service for customers, troubleshooting and to order correct parts to repair units in a timely manner and efficiently to avoid recalls.
08-2021 / 12-2021 A&E Factory Service – Refrigeration Service technician Bay Area Peninsula, CA
Established a thorough understanding of voltage, current, resistance, amperage readings, mathematical concepts and common units of electrical measurements.
I became very familiar with sequences of various machines. (Refrigerators, Ranges, Cooktops, Ice Makers, washers, dryers, dishwashers, microwaves, ovens and high-end appliances.
Refrigeration Cycle as well as all the components that go into each specific manufacturer’s units and their functions.
Brazing copper to copper, copper to aluminum, copper to steel lines on refrigerators seal systems.
Vulkan lockrings training and usage of no fire allowed units, especially using R600A flammable refrigerants.
2018 – Current UBER Technologies - Driver Bay Area Peninsula, CA
Maximize customer satisfaction by maintaining vehicles clean, sanitize and in operating conditions
Drive customers safely to their destinations
Aided customers with luggage and heavy loads
Upheld high standards of professionalism and discretion when working with high-value clients
Highly knowledgeable of roads, highways and interstates and all-around cities
2014 – Current LYFT - Driver Bay Area Peninsula, CA
Maximize customer satisfaction by maintaining vehicles clean, sanitize and in operating conditions
Drive customers safely to their destinations
Offered assistance to customers with luggage and heavy loads
Upheld high standards of professionalism and discretion when working with high-value clients
Highly knowledgeable of roads, highways and interstates and all-around cities
2020-2021 LEAD AND TEACHER AID HVACR SERVICE TECHNICIAN
Established a throughout understanding of electron theory, voltage, current, resistance, ohm’s law, magnetism, mathematical concepts and common units of electrical measurements.
I became very familiar with sequences of various machines. (Heat Pumps, Furnaces, AC Units, Ice Makers, Standards reach-ins and Walk-in coolers.
Refrigeration Cycle as well as all of the components that go into each specific manufacturer’s units and their functions.
Reading and understanding Data Plates and Schematics.
Help out teachers with materials for students, copies and tools for the lab.
Help students with homework and test and make up items.
Supervise the tool crib for students, ordering parts and look for parts to change in the units.
2020 – Current INSTACART – Delivery Driver Bay Area Peninsula, CA
Pick up and shop groceries for customers in a safe way and sanitary way too.
Substitute items that are not available with others of the same kind.
Improved customer satisfaction by finding creatives solutions to problems
Provide excellent and respectful service to customers when face to face or through phone
Contact customers prior to delivery to coordinate location and delivery times
2019 – Current AMAZON FLEX – Delivery driver Bay Area Peninsula, CA
Pick-up and delivery cargo, boxes and envelopes to customers
Improved customer satisfaction by finding creatives solutions to problems
Provide excellent and respectful service to customers when face to face or through phone
Contact customers prior to delivery to coordinate location and delivery times
Delivered rush merchandise on tight schedules to meet customer targets
2011 – 2020 Rod Yellow Cab CO. Bay Area Peninsula, CA
Meet customers times and pick-ups especially to airports
Maintain vehicle in perfect conditions for safety and hazard free
Offered assistance with luggage, older people and seniors and heavy loads
Be honest to customers and offer them discounted fares
Learning about events and especial concerts or night life, restaurant and hospitals to travelers
Expert on reservations
1995 – 2011 Chevy’s Mexican Restaurant Foster City, CA
Give the best experience on dining to customers
Learn menu items, specials and upselling techniques
Customers Service expert
Food server, busboy, food runner and Host experience
Head certified trainer for the whole region
Supervise servers and new employees with the knowledge on new items
Provided support to coworkers in peak times hours
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