Customer Service Administrative Assistant
Resume:
JM
OBJECTIVE
The ability to provide any organization with my skills in record keeping and organizational skills. My leadership abilities and providing great customer service.
SKILLS
I excel at records retention and time management. I have over 22 years of state service and retired with the most prestige employer in Texas.
Jo Anna E. Mercado
1305 Sarah Christine Lane
Austin, Texas 78717
*****************@***.***
EXPERIENCE
CITY OF CEDAR HILL
ADMINISTRATIVE ASSISTANT
NOVEMBER 7, 2021- MARCH 26, 2022
Assist with public works items such as deeds and process building permit for customers.
Prepare cash deposits and provide them to the finance dept.
Scanned all documents into inter gov program and filed all paper work in filing system.
Assisted with daily administrative duties such as memos, updated calendar events for Director.
Assisted with Environmental back log and energy efficient items for the homes of citizens.
CONTACT SERVICE REPERSENATIVE II
BAYLOR SCOTT & WHITE • MARCH 1, 2021- AUGUST 2021
Answering and responding to inbound customer calls
Responding to customer emails and live chat inquiries
Resolve customer complaints and issues
Sell and promote products/services while on call
Escalate issues to supervisors and managers
Assisted customers with scheduling appointments with the different central Texas Baylor Scott and White clinics.
Assisted customers with referrals that were needed to the doctors.
HUMAN RESOURCE SPECIALIST / RECEPTIONIST
MARBLE FALLS ISD
JUNE 2020- MARCH 2021
Assist in the preparation and updating of employee handbook.
Assist with recruitment plans, including writing and posting job announcement for all categories and levels of employees.
Attend meetings with school superintendents, principals and school boards.
Distribute payroll checks, earnings statements and tax information.
Ensure compliance with federal, state, and local employment laws.
Keep the staff directory and organization charts up to date.
Maintain records, and reports, including teacher certifications and professional development hours.
Oversee hiring and exit interviews and procedures, including teacher certifications and professional development hours.
Oversee the new employee orientation and the processing of initial and terminal paperwork.
Participate in teacher conferences and meeting.
Perform benefits administration
Schedule interviews
Serve as liaison between administrators, professional and support staff, school board and teacher unions.
Supervise the activities of the HR team.
Verify candidates’’ credentials including licensing and certification if required for the position.
Perform or arrange for reference checks and background checks.
.
RECERATION OFFICE CLERK
CITY OF TEMPLE - OCTOBER 2018- SEPTEMBER 2019
Assist with Campus Recreation administrative office
operations;
Serve as front office receptionist;
Assist with electronic copies of Campus Recreation
paperwork;
Professionally answer phones and take messages;
Assist with daily errands on campus;
Data entry and filing;
Calculate and enter times for biweekly timesheets;
Clearly articulate, enforce and educate patrons on all rules, policies and procedures;
Provide customer service and respectfully manage disagreements.
Translated all English forms to Spanish.
Assisted with setting up interviews and exit paper work for staff.
Assisted with keeping calendar for the Rec Center and the staff.
Assisted with registering of the summer camps and other daily camps.
RECORDS RETENTION ANYLAST
TEXAS DEPARTMENT OF AGRICULTURE
MARCH 2016- FEBUARY 2017
Gather and organize information on problems or procedures.
Analyze data gathered and develop solutions or alternative methods of proceeding.
Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Design, evaluate, recommend, and approve changes of forms and reports.
Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. Recommend purchase of storage equipment and design area layout to locate equipment in space available
TEXAS DEPARTMENT OF TRANSPORATION
OFFICE MANAGER
OCTOBER 2009-MARCH 2016
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Assisted with background checks and FBI finger printing for the new employees.
Process new hire forms and retiree paper work to human resource for final approval.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Review work done by others to check for correct spelling and grammar company
RECORDS RETENTION MANAGER
TEXAS WATER DEVELOPMENT BOARD
MARCH 2007- OCTOER 2009
Gather and organize information on problems or procedures.
Analyze data gathered and develop solutions or alternative methods of proceeding.
Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Design, evaluate, recommend, and approve changes of forms and reports.
Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. Recommend purchase of storage equipment and design area layout to locate equipment in space available
EDUCATION
ASSOCIATES DEGREE IN LIBERAL ARTS
MAY 1995 • AUSTIN COMMUNITY COLLEGE
GRADUATED WITH 3,89 GPA AND PHI THETA KAPPA
VOLUNTEER EXPERIENCE OR LEADERSHIP
I WAS A CELEBRATE RECOVERY LEADER WITH SHORELINE CHRISTIAN CHURCH IN AUSTIN, TEXAS. SERVED AS GRIEF LEADER AND LEADER OF THE TRAINING MODULES. AS WELL AS ASSISTED WITH BEVERAMENT COMMITTEE. I HAVE ORGANIZAED EVERYTHING FROM PANCAKE BREAKFAST TO SEMINARS AND OTHER PERSONAL ACTIVITIES.
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