Customer Service Supply Chain
Resume:
Sebrina Morton Lathon
Milwaukee, WI *****
**********@*****.***
To secure a position utilizing my 20 plus years as a detailed-oriented, multitasker as well as excellent customer service skills internally and externally. Authorized to work in the US for any employer
Work Experience
Receiving Associate
Burlington Stores-Milwaukee, WI
March 2024 to Present
Daily receiving of merchandise from distribution center. Unpacking, tagging price tags with sensors as noted and hanging and/or placing on appropriate rack or cart for placement on sales floor. Hub Driver
AutoZone-Milwaukee, WI
February 2024 to Present
Hub delivery driver to dyi stores for commercial or customer pickup on daily basis UPS Package Handler
UPS-Milwaukee, WI
November 2023 to January 2024
Load semi trucks at hub to send to satellite locations for deliveries. Production Line Worker
Staffing Partners-Milwaukee, WI
September 2023 to October 2023
Temporary employee at furlani brothers on production line packaging bread. Accounts Payable Assistant
Talgo, Inc-Milwaukee, WI
February 2023 to August 2023
Daily communication to procurement, warehouse and supply chain engaged in calculating, posting, verifying and typing duties to obtain and record financial data for use in maintaining accounting and statistical records.
Executed daily operations of viewing all invoices sent via email Compiled reports required by management
Was instrumental in posting over 300 invoices due to root causes not followed through for release of payments in a timely manner
Compiled and sorted documents such as invoices substantiating business transactions. Trained and managed employees from parent company in Spain on US processes and achieved significant improvements in their productivity.
Verified and posted details of business transactions, such as funds received and disbursed and totals accounts, using calculator and computer.
Computed and recorded charges, refunds, cost of lost and damaged goods, freight charges, rentals and similar items.
Proactively examined shipment verification for exactness, neatness and conformance to policies and procedures.
Prepared composite reports from individual reports of procurement, warehouse, supply chain and quality assurance.
Served as point of contact for potential vendors for ACH information as well as inquiries regarding invoicing and payments..
Resolved complaints with options to continue services per purchase order and schedule agreements Responded to written and telephone requests from vendor inquiries. Contractor Data Entry Clerk
Talgo, Inc-Milwaukee, WI
April 2022 to February 2023
Performed calculating, posting and verifying duties to obtain financial data for use in maintaining accounting records.
Compiled and sorted documents, such as invoices and ACH releases substantiating business transactions. Successfully managed sharepoint for warehouse, procurement and quality assurance for invoices not processed due to material not received, delayed and POs not released by procurement or not released from quality. Warehouse Administrative Clerk 2nd Shift
Columbian Logistics Network-Franksvile, Wi
March 2022 to August 2022
Daily duties of administrative support position responsible for the clerical duties necessary in shipping and receiving operations which can include: phone calls, emails, processing paperwork and filing. To maintain positive customer relationships and handle customer issues with speed and professionalism. Knowledge of several computer software applications including, but not limited to; SYNAPSE, MAVES, SAP, AX, Word, Excel and Yardview trailer tracker, is critical to data entry, keeping the flow of material moving efficiently in and out of the warehouse and troubleshooting customer related problems. Coordinating truck placement with drivers and providing accurate paperwork to forklift operators to coordinate material movement. Support personnel must be able and willing to help out where necessary to prevent warehouse issues.
Release of Information Specialist
Scanstat Technologies-Milwaukee, WI
September 2021 to March 2022
Responsible for processing all release of information (ROI) requests, specifically medical record and billing requests, in a timely and efficient manner. Ensure accuracy of request to provide clients and customers with the highest quality product and customer service. Understand all that all polices must safeguard and protect the right to privacy by ensuring that only authorized individuals have access to the medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations. The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ScanSTAT Technologies. Acknowledged with their team leader, supervisor, manager and other members of the department to promote a harmonious work environment.
Manages all requests and inquiries for patient heath information; validates HIPAA compliant authorization; ensures requesting party has legal right to patient information; dispenses patient health information with accountability to all regulatory entities and according to the policies and procedures Access and transmit patient health information via various computerized health record systems, paper, fax, scanning, ScanSTAT Technologies applications, etc. Maintains the confidentiality of all patient, client, and facility information Performed quality reviews according to the quality improvement policies and procedures to ensure accuracy of release, confidentiality, and compliant. Maintained knowledge related to applicable statutes, regulations, guidelines, and standards necessary to perform job duties
Specific responsibilities for protecting sensitive data Client Support Specialist
Opus Capital Markets-Brookfield, WI
March 2019 to August 2021
Analyzed verbal and statistical data to prepare reports and studies. Searched sources, such as reference works, literature, documents, newspapers and statistical records, to obtain data on assigned subject.
Analyzed and evaluated applicability of collected data. Analyzed and evaluated applicability of collected data. Education
Two years in Data Processing and Business Administration Bryant & Stratton College Milwaukee - Milwaukee, WI January 1991 to June 1993
Two semester in Computer Science
Indiana Institute of Technology Ft. Wayne - Fort Wayne, IN September 1986 to May 1987
High School Diploma
Rufus King High School Milwaukee - Milwaukee, WI
1986
Skills
• Working knowledge of Microsoft Office and Outlook Working knowledge of all office equipment
Ability to type up to 65 wpm by touch
Quick learner and apt to learn more.
• Typing
• Oracle
• SharePoint
• Customer service
• Analysis skills
• Accounting
• ERP systems
• Accounts receivable
• HIPAA
• Clerical experience
• Accounts payable
• SAP
• Medical records
• CRM software
• Research
• ACH
• Manufacturing
• Microsoft Outlook
• GAAP
• Communication skills
• Microsoft Excel
• Microsoft Dynamics Navision
• Microsoft Office
• Financial accounting
• NetSuite
• Account reconciliation
• Payroll
• SAP ERP
• Bookkeeping
• General ledger reconciliation
• Transportation management systems
• Supply chain
• EDI
• Microsoft Access
• MRP
• Warehouse management
• Crystal Reports
• Procurement
• ISO 9001
• Order entry
• Root cause analysis
• Freight
• Cash handling
• Sales
• Automotive service
• Automotive repair
• POS
• Windows
• Data entry
• Microsoft Dynamics 365
• Purchasing
• Account management
• Continuous improvement
• VoIP
• Mobile devices
• Training & development
• Balance sheet reconciliation
• Pricing
• Cash register
• Office management
• Guest services
• Senior leadership
• Hospitality
• Restaurant experience
• Serving
• Supervising experience
• Janitorial experience
• Microsoft Word
• Computer skills
• Organizational skills
• Conversion optimization
• Database management
• Administrative experience
• Office experience
• Phone etiquette
• Proofreading
• Time management
• Personal assistant experience
• Executive administrative support
• Editing
• Computer literacy
• Medical terminology
• ICD-10
• Hospital experience
• ICD-9
• English
• Front desk
• Hotel experience
• Plastering
• Microsoft Powerpoint
• Warehouse management system
• Basic math
• Shipping & receiving
• OSHA
• Conflict management
• Recruiting
• Databases
• Pivot tables
• Transcription
• Negotiation
• Driving
• Spanish
• Case management
• Heavy lifting
• Warehouse experience
• 10 key typing
• Accounting software
• Financial report interpretation
• Filing
Certifications and Licenses
Driver's License
April 2022 to August 2029
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