Customer Service Sales Associate
Resume:
TANIA
CISNEROS
*********@******.***
Ontario, CA 91761
CONTACT
SKILLS
• INVENTORY (4 years)
• Communications
• Cash Handling (5 years)
• Sales (5 years)
• Customer Service Skills (5 years)
• Fast learner
• Inventory managment
• Decision-making
• Accurate money handling
• Employee training
• Team leadership experience
• Scheduling appointments
• Office Management
• Telephone Etiquette
• Office Supply Management
• Mail Sorting
• Bank Deposits
• Word Processing
LANGUAGES
• Spanish
Fluent
Adept at balancing customer service excellence with efficient inventory management, honed over years with Eastern Leaf and The UPS Store. Skilled in communications and cash handling, my proactive approach has significantly enhanced client satisfaction and operational smoothness. Specializes in streamlining office procedures and elevating customer engagement through meticulous attention to detail and a fast- learning attitude.
PROFESSIONAL SUMMARY
Front Desk Receptionist/Assistant
Eastern Leaf, Chin, Ca
Sales Associate
The ups store, Alta Loma, US
EXPERIENCE
March 2021 - Present
Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
•
• Provided a high level of customer service to all clients. Managed incoming calls, directing them to appropriate staff members or taking
• detailed messages as necessary.
Performed data entry and administrative duties such as filing, scanning documents, updating databases.
•
• Answered questions about company location and hours of operation.
• Welcomed on-site visitors and directed to appropriate personnel.
• Maintained cleanliness and organization of public areas and conference rooms.
• Handled incoming and outgoing mail with timely attention. Monitored inventory levels of office supplies to ensure adequate stock was
• always available.
• Communicated with maintenance personnel to report facility issues. Assisted colleagues in completing special projects related to customer service initiatives.
•
• Scheduled appointments and maintained and updated appointment calendars.
• Print and process orders for the day
• Print shipping labels for packages going out that day in warehouse
• Pallet packages, get them ready for UPS. pickup
February 2018 - March 2021
Delivered excellent customer service by greeting each customer as they walked through the door
•
Seasonal Sales Associate
Kohl's, Upland, US
Part-Time Keyholder
Stride Rite, Brea, US
• Stocked and replenished merchandise according to merchandise layout
• Close out the registers at the end of the business day Processed and received UPS, FedEx, Postal Service, Amazon, and OnTrac packages for our mailbox holders
•
• Packed and shipped packages for UPS to go out by the end of the day Scanning & emailing, faxing, printing, copies, and answering incoming phone
• calls
• Certified in live scans/fingerprints.
December 2017 - January 2018
• Responsible for greeting and offering assistance to customers as needed
• Reorganized sales floor to meet company demands
Assists with deepartment in recovery sales floor returns in accordance with merchandising standards.
•
February 2013 - December 2017
• Delivered excellent customer service by greeting and assisting each customer
• Stocked and restocked inventory when shipment were received
• Reorganized the sales floor to meet company demands Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
•
• Contributed to merchandising ideas at team sale meetings Once our store manager went on maternity leave, I completed weekly schedules according to payroll policies
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• Trained staff to deliver outstanding customer service. Performed daily opening and closing procedures such as counting the cash
• drawer, balancing receipts, and reconciling discrepancies. Assisted customers with product selection, price checks, returns and exchanges, and special orders.
•
Executed opening, closing and register functions to meet business requirements.
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High School Diploma
La Habra High School
EDUCATION
April 2013
REFERENCES
References available upon request
Contact this candidate