Scrum Master Product Owner

Belkys Carolina Hernandez Mejias

**** ********* **, ******, **, 79762 • 540-***-**** • ********@*****.*** • LinkedIn: belherna

EXPERIENCE

Scrum Master - Pilot Company - Remote 2021-Current

● Doubled the number of user stories completed per Sprint and reduced defects by 50% through effective coaching and process improvements.

● Coached the Product Owner and Business Analysts in the team to communicate better the business requirements to the engineers in visual ways increasing the understanding of the business needs, also building roadmaps in Aha! and syncing with Jira.

● Coached the organization in Agile Practices by co-leading the Scrum Master Community of Practices, from which I have made several presentations and workshops to explain Agile concepts.

● Contributed with the creation of project plans using Smartsheet.

● Aside from my regular responsibilities, I helped elaborate a gap analysis around current processes for onboarding new team members in my department identifying areas of improvement by documenting the current process and listing a set of recommendations. Scrum Master - TEKSystems - Hybrid 2021-2021

● Guided my team through their Scrum adoption by mentoring them in Agile and Scrum practices.

● Helped improve the definition of user stories by coaching them in smaller stories with reduced scope that could be completed in one Sprint without sacrificing quality.

● This work was performed as a Contractor for Pilot Company, who decided to hire me as a regular employee because of the outstanding results of my work. Career break 2019-2021

● Became a full-time mother.

● COVID-19 happened.

Product Owner & Agile Project Manager - Mahisoft - Remote 2017-2019

● Successfully led the delivery of a SaaS solution called Lifetime-FinancialPlanning.com and its evolution to LifeLensFinancial.com and LifeLightFinancial.com, which required coordination with other vendors and alignment in technical requirements.

● My focus was nurturing a good relationship with my client to deeply understand their business and help document it in a way that was clear for the engineers.

● As a Product Owner, I managed the Product Backlog, wrote user stories and created visuals and spreadsheets to have a shared understanding of the business and their requirements.

● Coached my client in agile practices, so the project ran smoothly.

● Coached technical team members to improve soft skills and performance, conducting tailored communication workshops.

Volunteer Liaison - AFS-USA - Blacksburg, VA 2016-2016 Held this position while awaiting legal residency in the United States of America.

● Served as a liaison between AFS and both the participants and their host families.

● Helped the family and participant work together through normal adjustment experiences. IT Project Manager - CAF Development Bank of Latin America - Venezuela 2013-2015 Successfully led the development and implementation of key solutions that optimized the processes among the business units in different CAF participating countries to improve their efficiency and data integrity. Assigned projects totaled nearly USD 2M. Forecasting budget for IT department.

● One of the projects involved developing a system to control the approvals for the disbursements of funds for the loans.

● Achieved rapid realignment of two key projects that had significantly deviated off schedule.

● Standardized business processes across the departments participating in these projects, which were distributed throughout all the participant countries.

● Developed documented norms and specific rules for business practices.

● Guided the teams through the technological challenges involved with integrating a farm of services and systems (including legacy systems and MS SharePoint) and the migration of historical data between databases with different structures.

Lead Architect - CestaTicket EdenRed - Venezuela 2012-2012 Project Manager - Seguros Nuevo Mundo - Venezuela 2010-2012 Software Development Manager - DYNA Consulting Group - Venezuela 2009-2010 Solutions Architect & Project Manager - DYNA Consulting Group - Venezuela 2008-2009 Lead Developer - Consis International, LLC - Venezuela 2004-2008 Java Developer - Consis International, LLC - Venezuela 2003-2004 Systems Analyst & Developer - SENIAT - Venezuela 2001-2003 Professor Assistant I - Universidad Central de Venezuela - Venezuela 2000-2001

EDUCATION

Master of Science in Systems Management - Universidad Metropolitana - Venezuela 2007 Bachelor of Science in Computer Science - Universidad Central de Venezuela - Venezuela 2002

CERTIFICATIONS AND COURSES

Lean Expert (SSAA Accredited) Udemy 2024

Agile Coach ICAgile® 2024

Enterprise Agile Coach ICAgile® 2023

Agile Team Facilitation ICAgile® 2023

Coaching Fundamental Skills Certificate ICI 2023

Management Skills Diploma Instituto Tecnologico de Monterrey 2014 Certified Scrum Master Scrum Alliance® 2012

Certified Scrum Product Owner Scrum Alliance® 2012

MORE ABOUT ME

● Languages: Bilingual (English and Spanish).

● Work Authorization: US Citizen.

● What I enjoy at work: I am driven by continuous improvement, connecting with people, analyzing business needs and data (I am an MS Excel geek), doing presentations and workshops, and learning new things. Recently, I have been experimenting with prompting for Generative AI.

● What I enjoy personally: traveling, dancing, searching, philosophical/deep conversations.

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