Customer Service Patient Care

OBJECTIVE

Dynamic and adaptable professional with a diverse background in healthcare, business management, and customer service roles. Possesses a strong ability to manage multiple responsibilities across different industries, combining expertise in patient care, operational management, and high-level customer service. Demonstrated success in optimizing processes, enhancing customer experiences, and leading teams with a focus on efficiency and excellence. Eager to leverage this unique blend of skills in a challenging role that values versatility and a broad skill set.

EXPERIENCE

Stockpile Defense – Boise, ID

Business Manager – 02/2011 to Current

Manage daily business operations for optimal efficiency through streamlining processes to reduce costs.

Provide exceptional customer service through timely communication and addressing any issues promptly to ensure repeat business.

Maintain a professional approach when handling customer complaints by gathering all necessary information to make educated decisions in resolving the issue.

Ensure compliance with regulations as well as maintaining proper documentation and licensing requirements.

Girl Scouts Northern Illinois – Mokena, IL

Volunteer Troop Leader – 08/2022 to Current

Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.

Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.

Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.

Encouraged participation in camp activities and guided troop members in safe adventures.

Juvenile Diabetes Research – Chicago, IL

Volunteer – 06/2022 to Current

Assisted with special events and programs.

Maintained clean, neat, and operational facilities to serve program needs.

Supported engaging, fun, and smooth-running events by helping with organization and planning.

Used strong interpersonal communication skills to convey information to others.

American Red Cross – Salt Lake City, UT

Phlebotomist – 05/2008 to 07/2010

Enhanced patient experience through compassionate care and communication during blood draw procedures.

Labeled transfer tubes and followed directions for handling and storing specimens for transport.

Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Centrifuged blood samples as outlined in clinical protocols.

SkyWest Airlines – Salt Lake City, UT

Customer Service Representative – 01/2006 to 10/2009

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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