Customer Service Food
Resume:
Lakeshia Moore
Elizabethtown Ky. 42701
***************@*****.***
SKILLS
Customer Service
General clerical
Attention to detail.
Managerial experience
Cash handling.
Sales (Business to Business)
Food Service/Hospitality
Collections
EXPERIENCE
Consumer Cellular (Remote) customer service II -06/05/2023 -05/14/2024 assisting customers with billing issues, accepting payments, Sales, troubleshooting devices, Activating devices.
Teleperformance (Remote) customer service II - Advisor- 12/2020- 01/ 2022 At-Home Call Center
Motel 6, Elizabethtown Ky, - laundry attendant- 11/15/19- 12/14/20
Gathering sheets & towels and washing them and getting them ready for the house keepers. Cleaning rooms if in the event it is needed.
Advance America, Shepherdsville, Ky – Manager 11/ 2016- 02/2017
. Examined, evaluated, and processed loan applications. Evaluated financial reporting for the branch, collection procedures, and made changes to procedures.
Networked within communities to find and attract new business.
Submitted delinquent accounts to attorneys or outside agencies for collection.
American Cash Advance, Hattiesburg, Ms.- Manager 01/2011- 02/ 2012
Establish and maintain relationships with individual or business customers or aid with problems these customers may encounter.
Network within communities to find and attract new business.
Submit delinquent accounts to attorneys or outside agencies for collection.
Recruit staff members.
Convergys-Olathe KS. collection agent 09/2007-05/ 2008
First person collections agent answered calls from the auto dialer about statements and made collection calls for first and second bucket accounts. No more than 90 days delinquent, offering customers payment plans to bring accounts current. Setting up future payments as well.
Dollar General, Hattiesburg, Ms.-Manager 04/2010-01/2011
Setting displays, nightly reports weekly payroll, schedule
EDUCATION
Holmes Community College - General Education Degree -April 1990
Way to Work - Job Readiness - Soft Skills Certificate- November 2018
AWARDS
National Who’s Who Honor Society 1988
Licensed as a professional travel Agent.
Specialist in Hawaii, New Orleans, St. Lucia, Disney, Jamaica
REFERENCES
Ashly Chappell- facilitator Goodwill Opportunity Center
243 West Dixie Ave
Elizabethtown Ky 42701
*****.********@**********.***
Nicole Washington- Motel 6 General Manager
1042 North Mulberry St.
Elizabethtown Ky 42701
***********@*****.***
Hollis Cotton- Project co-chairman
Disability rights Laws
3 Charter Oak Square Mansfield Center
Connecticut 06250
*********@*****.***
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