Patient Care Kaiser Permanente

Mason J. Moore

360-***-**** *****.*.*****@**.*** 141 Grandview Terrace, Longview, WA, 98632

Professional Experience

Experienced in Epic Cupid with over 19 years at Kaiser Permanente, specializing in Epic systems implementation, project management, and user support. Proven track record of facilitating seamless communication between end users and technical experts, leading major projects like the Enterprise Cupid Project and Epic EMR rollout. Adept at enhancing workflow efficiency and improving patient care through innovative healthcare IT solutions. Kaiser Permanente

Epic Cupid Application Lead

November 2016 – May 2024

• Led the Enterprise Cupid Project, enhancing cardiovascular information systems across multiple sites.

• Coordinated with stakeholders for seamless system integration.

• Partnered with trainers to update end users on new functionalities, improving workflow efficiency and user satisfaction.

• Managed system updates and troubleshooting, ensuring minimal downtime and optimal performance.

As the Epic Cupid Application Lead for all of Kaiser Permanente, I played a key role in implementing both the invasive and non-invasive components of the Epic Cupid application.

Day to day activities included, but not limited to:

• Troubleshooting issues

• Keeping up to date on new features

• Configuring Cupid for enhancements

• Documenting system changes

• Facilitate meetings across regions to streamline Cupid for end users Integrations with third party systems:

Change Healthcare

• XML Measurement Exchange (echo)

• Epic driven Echo reading integration

• XML Hemodynamic data integration

GE

• Muse for Holter Monitor reading (24 hr, 7 day, 14 day, 30 day)

• Case for everything stress (treadmill) related

• MacLab - Hemodynamic data for Cath procedures

• CardioLab - Electrophysiology measurements for EP procedures Paceart

• Integration to be able to read all data associated with pacemakers, ICDs, and more into Epic

Epic Procedure Orders Analyst

November 2007 – November 2016

• Supported the Epic EMR rollout at Kaiser Sunnyside, ensuring successful implementation and user adoption.

• Conducted thorough system testing and validation, maintaining data integrity and compliance.

• Provided technical support and training to medical staff, enhancing their proficiency with Epic systems.

• Collaborated with cross-functional teams to streamline procedures and improve patient care.

From meeting with end users to the roll out of Epic at Kaiser Sunnyside to transitioning to production support.

Day to day activities included, but not limited to:

• Validation, Build, Design sessions

• User acceptance testing

• Troubleshooting

• Root cause analysis

• Issue resolution

• Documenting system changes

Site Support Specialist

January 2005 – November 2007

Delivered direct and immediate support and training to patient care teams in clinical settings to ensure the successful introduction, acceptance, integration, and utilization of Epic Systems applications. These applications included Ambulatory, Cadence, Practice Management, Tapestry, Resolute, among others. Additionally, I provided support, troubleshooting, and repairs for other Kaiser Permanente patient care tools such as Results Reporting (a legacy report system), Lotus Notes, Kare (a patient appointment scheduling system), and OA (Kaiser Permanente's legacy email system).

• Delivered on-site technical support for medical staff, addressing hardware and software issues promptly.

• Assisted in the rollout of new technologies, ensuring minimal disruption to daily operations.

• Trained end users on new systems and applications, enhancing their technical skills and efficiency.

Key Projects and Achievements

• Enterprise Cupid Project: Successfully led the implementation and integration of the cardiovascular information system across multiple Kaiser Permanente sites, improving workflow efficiency and user satisfaction.

• Epic EMR Rollout at Kaiser Sunnyside: Played a key role in the successful rollout of the Epic EMR system, enhancing patient care and data management through meticulous planning and on-site support.

• Configured, tested, and rolled out Epic Blood Product Administration Module Skills

• Epic Systems

• Cupid *

• Procedure Orders

• Radiant *

• Order Transmittal

• Cadence

• Data Courier

• Reporting Workbench

• Cogito

• Tapestry

• Prelude

• * = current certifications

• Project Management

• System Integration

• User Training and Support

• Technical Troubleshooting

• Workflow Optimization

• Stakeholder Communication

Education

• Associates in Arts and Sciences

Lower Columbia College 2000

Certifications

• Epic Cupid Certification

• Epic Radiant Certification

Professional Affiliations

• Lower Columbia Officials Association

References

Available upon request.

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