Help Desk Customer Service
Resume:
Keyur Patel
Pooler, GA *****
********@*****.***
I recently graduated from BSIT with a minor in cyber security from Georgia Southern University. With 16 months of part-time experience as an IT student technician, I have developed great organizational, leadership, and customer service skills. I am a self-motivated individual who can multitask and efficiently resolve the greatest number of tickets each day. I seek an opportunity to leverage my skills and contribute to a positive work environment. WORK HISTORY
GEORGIA SOUTHERN UNIVERSITY
IT Help Desk Support – Student Technician
Savannah, GA
Jan ‘21–May ‘22
● Provide help desk support to students and faculty end users.
● Diagnose and repair computer hardware and network systems.
● Helping students with MS Office, Programming, networking, and security issues.
● Image computers to University Standard
● Add transfer or delete users from the active directory
● Monitor and Manage Kiosk printer
GEORGIA SOUTHERN UNIVERSITY
IT Help Desk Support - Internship
Savannah, GA
Jan ‘21–May ‘21
● Desktop computers, laptop PCs, and printers were all installed and updated.
● Troubleshoot and resolve problems with hardware and software.
● I contributed and took care of the users' desk assistance.
● Local network setup was managed depending on departmental needs. BROUGHTON STREET LIQUOR
Assistance Manager
● Customer Service: Provide exceptional service, handle complaints, and ensure customer satisfaction.
● Inventory Management: Monitor stock levels, place orders, and manage inventory to minimize shrinkage.
● Staff Supervision: Train, schedule, and oversee staff, ensuring efficient operations and adherence to policies.
● Sales and Marketing: Implement promotions, display merchandise attractively, and meet sales targets.
● Compliance: Ensure adherence to alcohol regulations and store policies.
● Operational Support: Assist in daily store operations, opening/closing procedures, and maintaining a clean, organized store.
Savannah, GA
Jan ‘23–Present
EDUCATION3
GEORGIA SOUTHERN UNIVERSITY
Bachelor of Science in Information Technology (Minor in Cyber Security) SAVANNAH TECHNICAL COLLAGES
Associate of Applied Science: Information Technology – Security Savannah, GA
Aug ’19 - May ‘22
Savannah, GA
Jan ’17 – May’ 19
SKILLS
● Programming Languages – Python, Java, HTML, MySQL, JavaScript, CSS, C sharp
● Network security systems – Data analysis, Encryption
● Operating Systems: Windows 7, Windows 8.1, Windows 10 & 11, MacOS
● Security protocol understanding
● Hardware Analysis, and Programming Hardware
● Web designing in HTML, Adobe Spark, Google Sites, and JavaScript
● Microsoft Office: Word, Excel, PowerPoint, Publisher, Access, and OneNote
● Google Products: Drive, Docs, Sheets, Slides, Hangouts, Forms, Gmail, Calendar
● Analytical Abilities: Database activity, Recommending improvement
● Computer Hardware and Software – Repair hardware as well as code the hardware
● POS Systems
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