Customer Service Front Office
Resume:
BIO DATA
Name:
Mercy Nyawira Nyutu
ID No.
**158466
DOB
13.05.1989
Gender
Female
Nationality:
Kenyan
Marital Status:
Single
Address:
Po Box 98105
Telephone:
Religion:
Christian
EDUCATION BACKGROUND
Computer packages
Data Network institute - May 2013-August 2013
Kenya certificate of secondary education
Hopewell high school - 2004-2007
Kenya certificate of primary education
Tudor primary school - 1996-2003
SKILLS
Microsoft office
Teamwork
Prioritization
Verbal communication
Organization
Customer service
Phone etiquette
Multitasking
CARREER OBJECTIVES
To utilize my ability and skills to the best of my knowledge and growth in growth oriented institution that demands total dedication in its course, creativity and sound decision making for the organization to achieve its goal and objectives. Great experience of front desk reception with proven customer service experience, including telephone etiquette and office administrative responsibilities with high volume environments, looking to experience exceptional communication skills to transform the front office experience and improve the company brand.
WORK EXPERIENCE
Front office receptionist
Wellcare medical centre - June 2024 to date
Welcoming and greeting all visitors
Answering the phone while using the proper telephone etiquette
Answering of patient and visitor’s queries
Booking of patient’s appointments
Customer care
Handling of mails
Managing flow of visitors
Front office receptionist
Diani beach hospital - Jan 2020 - May 2024
Welcoming and greeting all visitors and patients
Answering the phone while using the proper telephone etiquette e
Answering of patient and visitor’s queries
Booking of patient’s appointments
Calling insurance company for medical purpose in case a patient needs help
Awarded employee of the month June 2023 for customer satisfaction score of 95%
Awarded certificate of training of trainer’s March 2024
Awarded certificate of customer experience April 2024
Receptionist
Arizona Palace Hotel - Feb 2017 - Dec 2019
Booking in of visitors
Customer care
Answering of phone
Managing flow of visitors
Receptionist
Cobra Security co. ltd - May 2014 - Sep 2016
Typing and printing
Customer care
Handling of mails
Secretary
Cirago Bulding Conractors - Jan 2009 - Feb 2013
Keeping the office organized
Ensuring appointments and meetings are kept straight
Managing flow of the visitors
REFFEREES
Joy Erimba
Wellcare medical centre
Duncan Kabwere
Diani beach hospital
Chule Musyoka
Arizona palace hotel
Alfred Nyongesa
Cobra security co.ltd
Josphat Nyaga
Cirago building & contractors
Contact this candidate