Account Manager Management

BUSINESS PRO ACCOUNT MANAGER

Apple Inc. Burlingame, CA Feb 2022 - Jul 2024

• Managed and nurtured key client relationships, leading to a 20% increase in client retention.

• Collaborated with cross-functional teams to deliver tailored solutions, consistently meeting and exceeding client expectations.

• Analyzed client feedback and market trends to develop strategies that improved customer satisfaction by 15%.

• Served as the primary point of contact, overseeing account growth and identifying opportunities for upselling and cross-selling.

LANGUAGES

English, Cantonese and

Mandarin Advanced

• Account Management

• B2B business strategies

• Budget forecasting

• Communication

• Time Management

• Problem-solving

• Adaptability

• Leadership

• Quick learner

• Conflict resolution

• Teamwork

SKILLS

I seek to utilize my extensive experience in business development, account management, and customer retention. It would be a privilege to be part of a collaborative team that builds relationships, drives revenue, and optimizes business strategies to achieve goals in a fast-paced environment. OBJECTIVE

*********@*****.*** 415-***-**** linkedin.com/in/carmenrosenau Carmen Rosenau Account Manager

BUSINESS MANAGER

Apple Inc. Burlingame, CA Sep 2014 - May 2015

• Developed and executed strategic business plans, significantly improving organizational performance and portability.

• Identified and implemented process improvement initiatives that enhanced operational efficiency and substantially reduced costs.

• Led and mentored a team of professionals, fostering a collaborative, results-driven work environment and promoting professional growth.

• Communicated effectively with the leadership team, including senior management, to align business objectives and drive organizational success. EDUCATION

BUSINESS MANAGEMENT

Baruch College, NY, NY

COMPUTER ART

University of the Academy of Art

San Francisco, CA

EXPERIENCE

BUSINESS EXPERT

Apple Inc. Burlingame, CA Jun 2008 - Feb 2022

• Managed 100+ retail accounts focused on small and high-tech businesses, driving revenue growth and client relationships.

• Utilized CRM tools for business planning, forecasting, and identifying growth opportunities.

• Delivered presentations and analyses to support sales initiatives, aligning with client needs and market trends.

• Maintained compliance and upheld company standards with integrity and professionalism.

VOLUNTEERING

COORDINATOR

Saint of Steel 2017

• As a volunteer coordinator,

I help organize events and

manage schedules to

ensure everything runs

smoothly. My role involves

coordinating with team

members and volunteers to

plan event details, arrange

logistics, and keep

everything on track.

Whether it’s setting up

timelines, confirming

availability, or handling last-

minute changes, I make

sure everything is well-

organized so that our

events are successful and

impactful.

VOLUNTEER

Apple Inc. thru Apple

career

• Attended Apple volunteer

events for qualifying

organizations in the San

Francisco Markets.

REFERENCES

References available upon

request

GENIUS ADMIN

Apple Inc. Burlingame, CA Oct 2007 - May 2008

• Managed scheduling, calendar coordination, and travel arrangements for executives.

• Planned meetings and events while maintaining confidentiality and discretion.

• Performed accurate data entry, filing, and document preparation.

• Facilitated communication between customers and technical support for timely service.

SALES SPECIALIST

Apple Inc. Burlingame, CA Jun 2007 - Sep 2007

• Greeted and assisted customers professionally, addressing needs and inquiries.

• Provided expert advice on Apple products to guide purchasing decisions.

• Delivered personalized product demonstrations showcasing device features.

• Consistently met and exceeded sales targets through strong product knowledge.

• Upsold and cross-sold complementary products to enhance customer experience.

• Processed transactions accurately using point-of-sale systems. OPERATION MANAGER

Staples, Inc. San Francisco, CA Jul 2005 - May 2007

• Oversaw daily retail operations, managing staff and ensuring top-tier customer satisfaction.

• Drove sales growth by implementing effective team management and strategic product merchandising.

• Coordinated with suppliers to maintain optimal stock levels and ensure timely inventory delivery.

• Trained and mentored new employees, fostering a skilled and motivated team. *********@*****.*** 415-***-**** linkedin.com/in/carmenrosenau Carmen Rosenau Account Manager

EXPERIENCE

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