Sweet,Dependable,Hardworking,Organized Employee
Resume:
Lacy Lowe
Forest Park, GA *****
************@*****.***
Hi
My name is Lacy Jo Lowe!
I am a 33 year old female with proven success in Shipments,receiving,warehouse functions,interstate travel,picker & packer,warehouse safety and much more! I am a EXTREMELY Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out A fast-paced work environment to meet team goals.I have a Strong understanding of OSHA standards and optimal safety guidelines.To Be As tiny as I am I am very physically capable and able to perform my job.I am a VERY Hard worker! I consistently arrive early and stays late to get deadline-oriented jobs complete.I am also a Skilled Picker Packer.
With the Ability to operate on my feet for extended periods of time to better manage large number of packages every shift.
I'm Well-organized, reliable and hardworking with a solid track record of exceptional productivity. I have 10+ years as a Hardworking Picker Packer.
I am also highly experienced in warehouse safety and restocking duties and so much more. I have the ability to Accurately pick and package items in preparation for shipment.I'm also EXTREMELY Punctual, have NEVER been late. After years of experience I learned to become a team- oriented employee who is also willing to work overtime. I'm a very diligent and Careful Picker with extensive knowledge of Products and procedures packing and shipment procedures. After Years of working in a warehouse setting taught me to become Meticulous and dedicated to best-in-class quality and service.Proven history of success in different environments and fast-paced workplaces.I like to think I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.I have the ability to Use independent decision- making skills and sound judgment to positively impact company success. While I am also an extremely Detail-oriented team player with strong organizational skills.I possess the Ability to handle multiple projects simultaneously with a high degree of accuracy. While remaining Organized. I'm a dependable employee and very successful at managing multiple priorities with a positive attitude at all times.I believe that we should strive for safe,dependable,outgoing problem solvers and I also believe that through
Picking and packaging
Shipments and receiving
Fast Safe timely shipping
Customer feedback and satisfaction
Positive attitudes
Knowledge of warehouse practices
Profiency in warehouse safety
OSHA safety standards
Superb communication skills
Interstate shipments
Hi
Highly organized
Self starter
Team player
Willingness to take on added responsibilities to meet team goals. I am highly self driven and Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. All while being Proficient in customer service best practices and related options.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency.
I'm Industrious and dedicated with talents in team leadership and motivation. Being small comes with its own unique perks like being an EXTREMELY Energetic individual equipped to work hard in fast- paced, constantly changing environments. I'm highly Dedicated with skills in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. I'm Committed and accustomed to managing shipping and receiving operations in high-volume warehouse environments.I have an individual outstanding understanding that having an Organized approach to monitoring materials movements with focus on safety and productivity and Performance- oriented team player with good multitasking abilities. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Diligent reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills.
Dedicated to surpassing production goals and maximizing customer satisfaction every day. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations.
Familiar with operating equipment and staying on top of maintenance demands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Careful Picker with extensive knowledge of 100s of products and numerous types of products packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in warehouse environments and fast-paced workplaces. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Knowledgeable about merchandise layouts, sales promotions and customer service. Meticulous attention to detail with creative but disciplined approach to displays. Again y'all my name is Lacy Jo Lowe
I'm an extremely Hard-worker and I'm a very passionate job seeker with strong skills. I'm eager to secure a warehouse position.
I'm Ready to help our team achieve And reach company goals by a long shot! Work Experience
Customer Service Representative
Royal refreshments llc - Forsyth, GA
September 2022 to February 2023
•
Customer Service Representative
Circle K - Forsyth, GA
June 2021 to October 2022
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
• Scheduled reservations for customers
• Created customer appointments
• Assisted customers in person
• Answered phone and assisted customers with changes
• Explained products and benefits
•
Warehouse Worker
Floatly marketing and repairs LLC - Morrow, GA
February 2017 to May 2022
• Answer emails
• High call volume
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Booked appointments
• Managed customer accounts
• Assisted with technical support duties
• Performed data entry for customer information and orders Took inventory
Operated the cash drawer
Handled billing issues and order inquiries
Booked appointments
Handled emails, inbound calls, and outbound calls
Kept records of customer complaints
Assisted customers with a warm and professional attitude Assisted customers with questions
Interacted with customers through live chat
Assisted with technical support duties
Managed customer accounts
Assisted customers with questions
Picker/Packer
Frito Lay - Morrow, GA
October 2018 to January 2020
• Used hand Held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Worked safely around moving machinery
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
• Checked packages and merchandise for damage and notified vendors
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
• Prepared orders for shipment by picking, packing, and labeling merchandise
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors
• Performed inventory control, such as counting, and stocking merchandise
• Cleaned and maintained warehouse in compliance with OSHA safety standards
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Recorded daily incoming delivery information and obtained vendor signature on delivery tickets
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
• Entered quantity received against purchase order in computer system
• Confirmed accuracy, quality and quantity of materials received and listed on BOL
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines
• Pulled orders quickly to maintain demanding productivity goals
• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
• Protected materials for transport by correctly packaging products in boxes and crates
• Printed labels, packaged boxes, and loaded into outbound containers
• Scanned packages and boxes and moved to loading dock for shipment
• Checked packing slips and other documentation to appropriately box items requested by clientele
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
• Operated farming equipment to move goods safely from fields to collection points
• Verified proper labeling and identification on all orders before shipment
• Used RF scanners to track orders and verify accuracy
• Replenished items taken from shelves, safely using equipment to lift and organize products
• Utilized voice pick technology to increase order accuracy
• Operated manual and electric pallet jacks to move merchandise. Chief
Containers LLC - Acworth, GA
July 2017 to June 2019
Chief Containers LLC
Maintained well-organized mise en place to keep work consistent Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Worked safely around moving machinery
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
Checked packages and merchandise for damage and notified vendors Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Prepared orders for shipment by picking, packing, and labeling merchandise Inspected incoming and outgoing shipments to verify accuracy and prevent errors Performed inventory control, such as counting, and stocking merchandise Cleaned and maintained warehouse in compliance with OSHA safety standards Assembled orders and packed items for shipment, conveying orders to shipping personnel Recorded daily incoming delivery information and obtained vendor signature on delivery tickets Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
Entered quantity received against purchase order in computer system Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Confirmed accuracy, quality and quantity of materials received and listed on BOL Performed general housekeeping and cleaning tasks
Loaded, unloaded, and moved material to and from storage and production areas Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors Operated forklift to safely move and safeguard stock and supplies in warehouse Conducted regular inspections and audits to check quality and verify inventory levels Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations
Collaborated with various departments to manage timely delivery of orders and avoid delays Took on extra hours and shifts during busy periods to meet tight shipping deadlines Pulled orders quickly to maintain demanding productivity goals Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
Sorted and organized items in designated areas for easy access Operated farming equipment to move goods safely from fields to collection points Operated manual and electric pallet jacks to move merchandise Followed safety protocols and procedures to minimize workplace accidents Conducted periodic inventory audits to verify accuracy Worked fast to meet assigned daily picking quotas
Replenished items taken from shelves, safely using equipment to lift and organize products Verified proper labeling and identification on all orders before shipment. Picker/Packer
Beaumont Cleaners - Kennesaw, GA
August 2016 to June 2017
Examined and sorted articles according to color, fabric, soil level and required cleaning technique Supported machine operators in setup and operation of production equipment resulting in efficient runs Took on additional shifts during peak work periods to keep projects on schedule Resolved issues quickly to maintain productivity goals Inspected final products to assess compliance with quality standards and established tolerances Organized work to meet demanding production goals
Managed inventory levels and restocked supplies to keep up with high production needs Participated in regular meetings with team members to discuss production updates Adjusted machines to increase productivity for runs Inspected and adjusted work performed to meet expectations Assembled and tested various products to meet production requirements and quality control standards Troubleshot production issues and provided timely solutions Used equipment properly to avoid workplace hazards or injuries Volunteered for additional assignments during peak work periods to keep tasks on schedule Maintained machinery to prevent overloads and avoid malfunctions Followed safety procedures and guidelines to maintain safe working environments Performed general equipment maintenance and repair to minimize downtime Organized and prepared workstations and materials needed for operations to maximize productivity Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products
Worked safely around moving machinery
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
Checked packages and merchandise for damage and notified vendors Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Prepared orders for shipment by picking, packing, and labeling merchandise Inspected incoming and outgoing shipments to verify accuracy and prevent errors Performed inventory control, such as counting, and stocking merchandise Cleaned and maintained warehouse in compliance with OSHA safety standards Assembled orders and packed items for shipment, conveying orders to shipping personnel Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
Handled daily customer service aspects and maintained positive relationships with external customers and freight partners
Entered quantity received against purchase order in computer system Confirmed accuracy, quality and quantity of materials received and listed on BOL Loaded, unloaded, and moved material to and from storage and production areas Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors Conducted regular inspections and audits to check quality and verify inventory levels Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations
Completed cycle counts and monthly inventory
Collaborated with various departments to manage timely delivery of orders and avoid delays. Customer Service Associate
cromer EA CPA
March 2008 to September 2013
Provided assistance to clients
Answered phone and assisted customers and clients with changes Assisted customers in person
Created customer appointments
Scheduled reservations for customers
Maintained up-to-date knowledge of customer accounts Explained products and benefits
Confirmed payments, refunds, etc
Provided excellent technical support
Answer incoming calls and emails in an efficient manner Identify customer questions, concerns, and overall needs Provide accurate answers and solutions to customer queries Address customer complaints in a compassionate and patient manner Redirect customers to appropriate teams and/or departments as needed Help sales team generate leads, identify potential leads and forward to sales reps Check voicemail inboxes and return calls in a timely manner Develop professional relationships with ongoing customers through excellent customer service Follow-up with callers on complaint and/or question resolution status Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow company communication procedures, policies, and guidelines at all times Perform each duty above with our customers' satisfaction as the number one priority Skills
• Handled cash, check, credit and automatic debit card transactions with 100% accuracy Compiled inventory and shipping lists and worked with vendors for product pricing and special orders Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate Customer Relations Earned highest marks for customer satisfaction, company-wide Supervised team of 15 staff members Documented and resolved shipping and fulfillment which led to on time delivery and goals being met Resolved product issue through consumer testing Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls Achieved Fullfillment,Assembly & Shipments through effectively helping with daily,weekly and monthly goals being met and exceeded Achieved Quota by completing fulfillment with accuracy and efficiency Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction Compiled inventory lists and worked with vendors for product pricing and special orders Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate Supervised team of 20 staff members Documented and resolved shipment,order and delivery logs which led to faster shipment and quota being met Collaborated with team of 10-20 in the development & shipment of miscellaneous items Documented and resolved shipment issues, material issues, fulfillment goals and more which led to happier customer satisfaction
• High level of professionalism (you are one of the faces of the company Positive attitude can be tough to maintain for some people in the face of an irate customer Calm under pressure Ability to handle stress Friendliness Excellent verbal and communication skills Organized Efficient Multi tasking Ability to learn other software systems relatively easily Email etiquette Team player Empathy Ability to explain the technical or complex simply to customers Confidentiality Data entry proficiency Picker Packer Complaint resolution Report preparation Order fulfillment Creative problem solving Shipping procedures understanding Training development aptitude Retail store support Retail materials management POS systems expert Multi-line phone talent Key holder experience Warehousing functions Administrative support Stocking and replenishing Receiving support Service standard compliance CRM Project Management Salesforce Help Desk Business Development Negotiation Warehouse cleaning Freight Operations Active Listening Stocking and Replenishing Fleet Dispatching Customer Relations Retail Sales Customer Service Order Fulfillment Staff Training Report Preparation Customer Relationship Management Customer Consulting Quality Control Problem-Solving Ability Delivery Scheduling Multi-Line Telephone Operation Typing Proficiency Managing Multiple Tasks Technical Support Quality Assurance Controls Document Control Receiving Support Lead Generation Order Processing Shipping and Receiving Understanding Warehousing Functions Team Development Critical Thinking Process Optimization Administrative Support Conflict Mediation Customer Service Conflict Resolution Minute Taking Product Organization Shipping Procedures Understanding POS Systems and Ordering Platforms Administrative and Office Support Calm and Professional Under Pressure Prioritization Grammar Calendaring Spreadsheets Documentation Proofreading Microsoft PowerPoint Material Handling Loading and Unloading Wrapping and Boxing do Report preparation Complaint resolution Account management Warehousing functions Multi-line phone talent Order fulfillment Receiving support Training development aptitude Route dispatch Creative problem solving Service standard compliance Technical Support Administrative support Shipping procedures understanding Stocking and replenishing Cycle counts Quality controls Product packaging Safety standards and protocols Quality inspections Warehouse organization Shipment procedures Barcode Scanners Equipment monitoring Product restocking Light maintenance Exceptional time management skills Product picking Heavy lifting Equipment operation Inventory audits Inventory monitoring Production line operations Customer relationships Performance improvement Safety processes and procedures Shipping and receiving Pick lists Competitive analysis Cleaning procedures Interdepartmental communication Trend Analysis Customer Response Pallet arrangement Product location Retail merchandising Warehouse safety Inventory management Merchandising Product selection Order execution Staff Scheduling Correct labeling Pallet jack proficiency Loading and unloading Physical stamina Customer support (8 years) Microsoft Word (10+ years) Management
(10+ years) Cold Calling Upselling Sales Typing (10+ years) Cashier
• Warehouse management
• Supply chain
• Research
• Procurement
• Equipment repair
• Purchasing
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