Guest Services Facilities Manager
Resume:
Kristian Norman
Driven, self-motivated and dedicated professional with exceptional communication skills with the ability to work great on teams, and the fortitude to optimize operations to exceed company goals and expectations. Excellent at problem-solving, and handling detail- oriented tasks while passionately helping others.
Palm Desert, CA 92260
***********@*****.***
• Diversified office leadership skills covering administrative support, project management, client relations and daily operations.
• relations and internal/external correspondence.
• Strategic and well-organized planning with a track record for multi-tasking, problem solving, and rapidly handling new tasks while consistently meeting monthly objectives.
• Dedicated to ensuring a high level job performance while working with teams or independently. Creative planning for specific and tangible goals to ensure high levels of productivity.
• Excellent people and communication skills with a talent for producing high levels of performance working with teams and independently.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Guest Services/Operations Manager
Oasis Rentals - Palm Springs, CA
November 2021 to Present
• Assist with Homeowner request by coordinating and performing Homeowner property inspections prior to owner arrival.
• Coordinate homeowner pre-arrival inspections and any action items required.
• Meet prospective new homeowners, and assist in Homeowner acquisitions efforts as needed
(Coordinated with General Manager)
Properties -
• Quality Control - Housekeeping & Property Inspections & Quality checks (Coordinate with Guest Services & Facilities Manager)
• Property Inventories & Audits (Coordinate with Guest Services & Facilities Manager)
• Property Signage - Audits (assure proper signage, manuals, one-sheets, and instructions are up to date, and in the house)
• Coordinate with Guest Services & Maintenance Manager on required repairs, issues, and property upkeep.
• Provide Arrivals/Departures assistance back up as needed Employees -
• Guest Services Direct Supervisor - Facilitate, Coordinate & Manage/Monitor Guest Services manager’s daily workflow, assisting as needed.
• Facilities Manager(s) Direct Supervisor - Facilitate, Coordinate & Manage/Monitor Guest Services manager’s daily workflow, assisting as needed.
• Audit & Monitor Keeps/Task Lists & Work Orders and follows up on timelines, and status.
• Coordinate Training & Development of Guest Services/Facilities team members
• Set up standard operating procedures (SOPs) for Guest Services & Facilities Managers. General/Office -
• Assist in day-to-day operations and communications of the main oasis email box, respond to guest issues and inquiries, and cover main oasis calls as needed. Misc other duties as required based on workflow needs.
Client Relations Manager
Alfred - Los Angeles, CA
2016 to 2019
Responsible for overseeing and managing client relationships to maintain high retention while continuing to develop long term relationships with repeat clients.
• Implemented and managed key accounts to maximize revenue and profits with the aim to achieve the highest levels of client satisfaction.
• Established new policies to help increase profits and productivity.
• Worked closely with client relation team to create and test customized preferences tailored to each client's individual needs.
• Integrated online logistics to ensure smooth and easy processes allowing clients to book appointments and make request through company website.
• Collaborated with customer service, technical support team and social media teams to produce higher levels of client satisfaction and deliver faster and proactive services. Production Specialist
Beachbody - Santa Monica, CA
2011 to 2014
Experience working with digital assets and metadata to organize asset catalog structures for print, web, video, and social media.
* Conducted research, tracked and ingested digital assets for testimonials on multiple social media platforms.
* Organized asset catalog structures for print, web, video, and social media.
* Provided inter-departmental communication and supply of testimonials digital assets.
* Worked with Senior Managers, Business Leaders, Product Managers and post production teams to create marketing strategies, identify, streamline, and process the collection of assets.
* Established and developed congenial and trusting relationship with potential testimonials.
* Managed rights usage and expiration of media assets. PowerPoint presentations, photo array, and production binders for production projects.
* Coordinated travel arrangements and hotel accommodations for production shoots.
* Managed test group photo assets, progress stats, participant results and approval for time sensitive product development programs.
* Helped define and implement asset storage policies for protection and integrity.
* Insured dependable and rapid access and distribution to internal and external parties. Production Manager
Zed Ink Productions - Los Angeles, CA
2009 to 2011
Provided executive support to company owners and production staff for creative design, film, and television events.
* Responsible for all office correspondence, managing calendars, appointments, phones, database entry, supply inventory, contacts, event coverage, meeting & project preparation, expense reports and travel coordination.
* Supervised production coordinators, freelance producers, graphic designers, and interns.
* Used DAM reporting tools to identify assets in need of priority troubleshooting to quickly solve issues with internal and external partners.
Senior Executive Assistant
Milken Family Foundation - Santa Monica, CA
2007 to 2009
Assistant to Senior VP of Production and production department including producers, editors, graphic designers, photographers, and audio/visual technicians at non-profit organization.
* Coordinated production scripts, budgets, and schedules for educator awards and ceremonies.
* Prepared travel schedules and itineraries for founders, board of trustees, and professional staff for charity events.
* Budget and expense coordinator for ongoing department and building construction projects.
* Oversaw musical talent rehearsals in preparation for live performances. Talent Agent Assistant
TalentWorks - Burbank, CA
2004 to 2007
* Direct liaison between managers and clients on high volume desk with A-list clientele.
* Negotiation of client contracts, episodic television and feature film submissions, schedules, script coverage, deal memos, client calendars and travel.
* Coordination with production companies and casting directors for auditions, tapings, public appearances and locations shoots.
* Scouted talent for representation at actor showcases, commercial and theatrical performances. Jr. Booking Agent
IMT - Santa Monica, CA
2002 to 2004
Booked talent for live events across the US and responsible for facilitating air, hotel, travel arrangements and itineraries for clients.
* Exposed talent to all forms of media, while maintaining close contact with domestic editors and producers for print, television, and motion picture.
* Negotiated and managed talent contracts, day rate, and per diem for final delivery.
* Director of creative functions for talent photo shoots, wardrobe, and materials to ensure professional development and readiness of clients.
Education
Completed Courses in Business Administration
Los Angeles Valley College
2009
Real Estate Principles
El Camino College
2005
High school diploma in General Studies
Crete-Monee High School - Crete, IL
August 1994 to August 1997
Skills
• Driven, self-motivated and dedicated professional with excellent communication skills and a fortitude for optimizing operations while exceeding company goals and expectations.
• Diversified office leadership skills covering administrative support, project management, client relations and internal/external correspondence.
• Strategic and well-organized planning with a track record for multi-tasking, problem solving, and rapidly handling new tasks while consistently meeting monthly objectives.
• Dedicated to ensuring a high level job performance while working with teams or independently.
• Creative planning for specific and tangible goals to ensure high levels of productivity.
• Excellent people and communication skills with a talent for producing high levels of performance working with teams and independently.
• Metadata
• Product Development
• Computer literacy
• Google Suite
• Analysis skills
• Typing
• Customer service
• Supervising experience
• Guest services
• Leadership
• Hospitality
• Google Docs
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