Customer Service Legal Secretary
Resume:
Lauryn Guidry
Washington, DC *****
*************@*****.***
LinkedIn Profile
Professional Summary
Dedicated and results-driven University student with a strong track record of managing diverse responsibilities while maintaining an unwavering commitment to excellence. Recognized for outstanding team-building skills and a professional, empathetic approach in interactions with clients, patients, and stakeholders. With a background in social justice, government, healthcare, and community engagement, I bring a versatile skill set and a passion for positive change to any professional setting. Adept at conducting research, fostering critical thinking, and facilitating effective communication, I am poised to contribute to meaningful endeavors and make a lasting impact in my chosen field. Currently pursuing a Bachelor of Science in Sociology at Howard University, I am eager to embark on the next phase of my journey, embracing new challenges and opportunities for growth.
Work History
Tucker McCann Law Group LLP- Hyattsville, MD
Legal Secretary/ Assistant (February 2024-present)
●Produced, organized, and maintained a firm-wide case list.
●Drafted and filed legal documents.
●Facilitated client communication through phone and email.
●Maintained a firm-wide calendar by scheduling meetings and updating with case events.
●Built case files and troubleshooted various technical concerns.
●Trained in case management systems
●Communicated with Spanish-speaking clientele when necessary.
City And County Of San Francisco - San Francisco, CA
Social Justice Fellow/ Pre-Law Intern (June 2023 - August 2023)
●Spearheaded Civilian Oversight initiatives.
●Formulated policies addressing policing practices of SFPD for the Department of Police Accountability.
●Conducted comprehensive research on subsidized housing practices, shaping SFHA policies for three surrounding areas.
●Developed guidelines for handling Public Records within SFHA.
●Reviewed and negotiated contracts for Project-Based Housing Properties.
●Orchestrated impactful group discussions and community activities to address diverse needs.
Emanuel Cleaver, House Of Representatives (MO-05) - Washington, DC
Congressional Intern (August 2022 - February 2023)
●Managed a high-volume phone system, responded to emails, and organized distribution lists.
●Researched and tracked legislative issues pertinent to current public concerns.
●Provided exceptional visitor service by assessing needs and delivering appropriate assistance.
●Drafted and edited internal legislative and external press letters, receiving constructive feedback from leadership.
●Coordinated office relocation, handling donations and shipments, and trained incoming interns in the absence of the Staff Assistant.
Samuel U. Rodgers Health Center - Kansas City, MO
Medical Office Receptionist (May 2022 - August 2022)
●Efficiently scheduled over 30 daily appointments for healthcare providers.
●Welcomed and assisted patients with professionalism via phone and in person.
●Prepared patient charts and ensured readiness for nurse and doctor assessments.
●Maintained patient databases while adhering to HIPAA protocols.
●Managed financial documentation for accounting purposes and drafted time-sensitive patient letters.
The DeBruce Foundation - Kansas City, MO
Intern (May 2021 - September 2021)
●Established a recruitment plan for DeBruce Career Corps, prioritizing inclusivity across gender, ethnicity, race, and economic background.
●Developed social media strategies to attract the desired audience for the organization's resources.
●Conducted research on educational practices and demographics of ten Kansas City Metropolitan area schools.
●Featured in two Foundation Media projects, including News programming and promotional video.
●Participated in workshops and presentations related to projects to gain knowledge.
●Prepared project presentations and several reports to assist senior staff.
Samuel U. Rodgers Health Center - Kansas City, MO
Women's Health Medicaid Specialist (May 2021 - August 2021)
●Bridged the gap between approximately 5 pregnant women per day and temporary Medicaid prenatal coverage.
●Documented all communication with applicants and inputted information into the system using NEXTGEN.
●Scheduled appointments with applicants to gather information and explain benefits processes.
●Developed and maintained courteous and effective working relationships.
●Assisted clients with completion of applications and paperwork.
●Communicated with people from various cultures and backgrounds on the application process.
●Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
●Worked effectively in fast-paced environments.
●Accommodated Spanish-speaking patients when necessary.
Education
Howard University - Washington, DC
Bachelor of Science in Sociology (Expected May 2025)
●Pursuing since 2021
Lincoln College Preparatory Academy - Kansas City, MO
High School Diploma (June 2021)
Skills
●Team Building
●Record Keeping
●Data Analysis
●Critical Thinking
●Cultural Awareness
●Research Abilities
●Social Development and Integration
●Writing and Editing
●Community Outreach
●Customer Service
Accomplishments
●International Baccalaureate Diploma Programme Graduate
●Black Community Fund Scholarship Recipient
●Life on Purpose Scholarship Recipient
●Howard University Dean's List 2022-2023
●Howard University College Democrats Member
●Howard University Future Law Scholars Member
●Running Start Member
●Howard University Black Women Pre-Law Society Member
●Congressional Black Associates Intern Member
Languages
●Spanish (Professional Working)
Volunteer Experience
Howard University Alternative Spring Break - Team Leader (March 10, 2023 - March 17, 2023)
●Led a team in volunteer work at an at-risk "elemiddle" school, providing academic support to students.
●Served as the point of contact between Howard University students, transportation, and educators.
Lucas Kunce for Missouri - Phone Banker (May 2022 - June 2022)
●Conducted outreach to inform and encourage voters for the 2022 Missouri Senate Primary.
●Effectively communicated candidate stances on legislative issues.
Missouri Faith Voices - Phone Banker (September 2020)
●Engaged Missourians to participate in the voting process.
●Emphasized critical local and national ballot issues.
The Tutoring Cafe at Takoma Elementary - After-School Aid (August 2022 - Current)
●Provided academic assistance and ensured the safety of at-risk students.
●Supported fundraising and grant application efforts for the program.
DeBruce College & Career Core - Youth Advisor (August 2019 - Present)
●Offered valuable insights from a young adult perspective to inform Foundation programs and initiatives.
●Led workshops and presentations for executive staff and peers.
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