Customer Service Experience

Personal details

Name Zandile Mdluli

Address Mzingazi Reserve ward 06

Merensee 3901

Phone number +277******** or +277********

Email address *******.********@*****.***

Driving license code C1

Profile

Due to graduate in 2010, I have acquired knowledge and skills from my course as well as practical and business skills from the banking company in Nelspruit. I have gained a lot of experience in how to use banking websites and mobile apps. I am also in a position of own vehicle.

Work experience

2017- 2021 Customer service clerk

Absa bank

• Responded to customer needs through competent customer service and prompt problem solving.

• Educated customers on best selection by listening to personal desires and purchase limitations

• Issued new and replacement cards and profile maintenance.

• Kept front check out area clean and organized for efficient service.

Teller

Absa bank

• Learned about customer’s financial needs, established trust and optimized sales opportunities resulting in quality customer service.

• Processed customer transactions promptly minimizing waiting times.

• Cash ups at the end of the day.

• Loading cash on ATM’s

• Removing and recording retained cards from the ATM's. 2014- 2017 Teller( Loan consultant)

Gdf Finance

• Issuing Loans to customers

• Performing office duties

• Managing incoming and outgoing calls

• Preparing and handing over clients who missed payments using nardo system.

• Cash ups on day end.

2005- 2008 Cashier

Shoprite

• Greeted all customers entering the store and responded promptly to customer needs.

• Answering questions about store policies and addressed customer concerns.

• Addressed customer needs and made product

recommendations to increase sales

• Operated cash register for cash, cheque and credit card transactions with excellent accuracy level.

• Cash ups on day end.

2008- 2010 Direct sales person

Leegra marketing

• Researched and determine customer needs and offered the right product.

• Sold digital products that will be useful to the customer.

• Helped customers in determining the importance of using digital channels.

• Contacted customers in person on telephone to obtain feedback about services purchased.

Education and qualifications

2001 Matric

high Gedlembane school

2010 Super Secretary

Atti college

Basic computer skills and office assistant

Skills

Customer service Very good

Active listening very good

Emotional intelligence very good

Problem solving very good

References

Ms Khanyisile Shongwe Shoprite Manager 013-***-**** Ms Nothando Khoza Gdf finance manager 013-***-**** Ms Constance Mnisi Absa bank manager 076-***-****

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