Customer Service Social Media
Resume:
Petrina Rose
**** ************ **** ******* ** **822
Phone: 347-***-****, ********.**@*****.***
WORK EXPERIENCE
Present
Permanent Makeup Artist
Relevant Skills
Client Relationship Management
• Developed and maintained strong, long-lasting client relationships, ensuring repeat business and referrals.
• Tailored services to individual client needs, improving client satisfaction.
Sales and Upselling
• Increased revenue by promoting additional beauty services and products based on client preferences.
• Consistently met or exceeded sales targets through personalized upselling techniques.
Branding and Personal Marketing
• Built and managed a personal brand using social media and word-of-mouth marketing strategies.
• Designed promotional campaigns to attract new clients and enhance business visibility.
Customer Service Excellence
• Delivered high-quality customer service, resolving client concerns and ensuring satisfaction.
• Maintained a positive client experience that resulted in high retention and repeat appointments.
Consultative Sales Approach
• Conducted in-depth consultations to understand client needs and provide personalized service recommendations.
• Educated clients on services and products, using a consultative approach to close sales.
Time Management and Multitasking
• Managed a high volume of client appointments while maintaining service quality and efficiency.
• Demonstrated strong organizational skills, ensuring smooth operations.
Attention to Detail and Quality Assurance
• Provided meticulous and precise services, maintaining a reputation for quality and care.
• Ensured every client received personalized attention, contributing to long-term client relationships.
Marketing Strategy Development
• Created and executed marketing strategies to promote services, increasing client engagement.
• Monitored and adjusted campaigns based on performance data, optimizing results.
:
SENIOR SHIFT SUPERVISORS, CLUB DEMONSTRATION SERVICES (CDS)
Provide exceptional customer service by understanding each customer's needs and recommending suitable products.
Present food and non-food items from various vendors to Costco members.
Coordinate in-house and vendor-requested events in the absence of an events manager.
Build brand recognition and create a positive impression to increase sales.
Ensure effective setup and organization of merchandise.
Assist the manager with daily operations, including generating reports, conducting interviews, providing training, and handling terminations.
ensure that company policies are followed.
6 time top sale Advisor award winner
Exceed goal by 50% of budget 08-2016-2019
Medical Assistant Extern
Associate in Family Practice, Silver Spring, MD 03/2017-10/2017
General front de-desk and back-office duties
Performed EKG Testing and Phlebotomy
Measure and record patient vitals signs
Scheduling patient appointment
Throat swabs
Assist with physical examination
SEPTEMBER 2007-2015
Early CHILDHOOD TEACHER, FUTURE KIDS PRESCHOOL, KINGSTON JAMAICA
3-time winner for the Teacher of the Month award winner. 11/2007-2014
EDUCATION
Present
Bachelor of Science, Business Management
WESTERN GOVERNORS University
Relevant College Courses
Emotional and Cultural Intelligence
Applied Probability and Statistics
Business Communications
Excel
Fundamental for success in business
Organizations Behavior
Innovative and strategic thinking
Leadership
Critical Thinking and Logic
Business Ethics
Principal of Management
Training and Development
Business Management Tasks
Medical Assistant Certificate
Brightwood College, Beltsville Maryland. 02/2017
CERTIFICATIONS
WGU Strategic Thinking & Innovation Certificate 2022
Leadership Certificate 2022
Management Certificate 2021
Critical Thinking Certificate 2021
President list
Perfect Attendance for the entire study
CPR/BLS and First Aid through American Heart Association
Registered Medical Assistant through American Medical Technologist
OSHA through Brightwood College
HIPAA through the Center for Medicaid/Medicare Services.
Contact this candidate