Information Security Service Management

LATRICE E. SMITH

Plano Texas 314-***-**** **********@*****.***

https://www.linkedin.com/in/latrice-smith-2ab4411b INFORMATION SECURITY / CYBERSECURITY/ SERVICE MANAGEMENT Versatile and collaborative technology professional with 10 years of progressive experience working in highly regulated industries, matrixed organizations, and cross-functional teams. Proven history of identifying business risk and security issues, designing proactive solutions, managing systems, data, and processes, and delivering exceptional service support. Adept at meeting needs, improving processes, and exceeding expectations. Highly collaborative with strong communications, project management, and task prioritization skills.

• Data & Information Mgmt

• Threat/Vulnerability Mgmt

• Business Continuity Planning

• Regulatory Compliance

• Service Management

• System Administration

• ISO 27001/ SOC2

• NIST/FIPs

• COBIT/ ITIL/ ITSM

• Enterprise Risk Management • Identity & Access Mgmt (IAM) • GDPR/CCPA CAREER HIGHLIGHTS

2020 Modern-Day Technology Leader Award, BEYA STEM Outstanding Achievement Award (OAA)

“Latrice represents exemplary manner, leadership, and exceeding the expectations of her current role under the Information Security organization.”

PROFESSIONAL EXPERIENCE

The Boeing Company, St. Louis, MO June 2013 – May 2024 Information Security Policy & Compliance Officer September 2020 – May 2024 Role within Boeing Information and Data Analytics business unit. Responsible for implementation of information security processes, cybersecurity public policy, advocacy, and government affairs.

• Led the development and implementation of comprehensive information security policies, ensuring alignment with industry standards and regulatory requirements. Achieved 90%+ compliance with industry-specific security standards (ISO 27001, NIST), resulting in successful audits and enhanced data protection.

• Collaborated with policy team to draft position papers, briefing materials, and related documents. Based on dynamic changes, carved new and modified existing company security policies to provide guidance.

• Lead and implemented the Assessment and Authorization (A&A) processes using enterprise risk management framework and cybersecurity governance.

• Collaborated with product, legal and other teams to evaluate new and existing products and features to ensure they reflect the business policies, procedures, industry best practices.

• Performed security analysis of operational and development environments, threats, vulnerabilities, and internal interfaces to define and assess compliance with accepted industry and government standards. Helped to define plans for cybersecurity risk mitigation and opportunity.

• Supported monthly metrics for the Policy team using Tableau-production monitoring and presentations. Product Systems Data Analyst October 2018 – July 2020 Role within Boeing Information and Data Analytics business unit. Responsible for serving as Technical Lead for the Supplier Quality Information System (SQIS) application to spearhead risk assessment and mitigation.

• Implemented proactive security measures, including regular vulnerability scanning and patch management, reducing the organization's risk exposure by 30%.

• Facilitated the plan to retire the Product System Application and saved $34K yearly on the servers.

• Managed tickets from customers through the HP Service Manager and JIRA. Plano, Texas

Latrice E. Smith

Information Systems Data Analyst December 2016 – October 2018 Role within Boeing Information and Data Analytics business unit. Responsible for service management and incident response and resolution on emergent tasks and issues. Tracked monthly status and delivered scorecard reports to leadership.

• Utilized the Boeing Access Request Tool (BART) to monitor multiple enterprise-wide security systems, investigate permission security access, manage group mailbox, and develop and implement business processes.

• Managed and resolved 1,000+ security incidents per month, reducing mean time to resolution by 20% through the implementation of streamlined incident response processes. EARLY CAREER EXPERIENCES

IT Career Foundation Program (ITCFP), Boeing, St. Louis, MO June 2013 – December 2016 Explore rotation opportunities across entire information technology value stream.

• ITCFP Rotation 3, Functional Analyst June 2015 – December 2016

• ITCFP Rotation 2, Project Lead June 2014 – June 2015

• ITCFP Rotation 1, Service Delivery Management June 2013 – June 2014 Intern, Bayer, St. Louis, MO June 2012 – September 2012 TECHNICAL SKILLS

Applications: Microsoft Word, Excel, Access, PowerPoint, SharePoint, Adobe Acrobat Audio and Video: Skype, Teams, Zoom, Cisco

Operating Systems: Unix/Linux, IOS, Android, and Windows Software Development: C++, Java, SQL Oracle, Visual Basic Systems/Tools: Amazon Web Services (AWS), Azure, Confluence, Enovia, Jira, Salesforce, Service Now, Tableau, Workday

EDUCATION AND CREDENTIALS

Certificate, Women's Executive Leadership Forum, Washington University, St. Louis, Missouri, May 2020 Master Information Management, Washington University, St. Louis, Missouri, May 2017 Bachelor of Science in Computer Science, University of Arkansas, Pine Bluff, Arkansas, May 2013 AFFILIATIONS/COMMUNITY INVOLVEMENT

National Society of Black Engineers Conference (NSBE), 2014 - 2019 Women of Color Award Conference (WOCC), 2015 - 2016

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