Customer Service Shift Leader
Resume:
Midjina
Jusmon
CONTACT
Tampa Florida 33610
**************@*****.***
ABOUT ME
SKILLS
• Excellent communication and written skills
• Languages: Fluent in French, Creole and English
• Critical thinker
• Time management
•Microsoft Word, Excel, PowerPoint & Outlook
• Detail oriented with ability to work in a pressured time sensitive environment
EDUCATION
Faculte CRAAN, 2017-2018
Associate Business Management
College Saint Pierre, 2010-2016
High school
EXPERIENCE
Salem’s Fresh Eats
Assistant Manager
2020–2023
The Restaurant Shift Leader is responsible for overseeing the daily operations of the restaurant during their designated shift
They ensure that the restaurant runs smoothly, maintains excellent customer service, and upholds food quality and safety standards
The Shift Leader also supervises, training the front of the house and supports the restaurant staff
Provide leadership and guidance to restaurant staff during the shift
Assign tasks and responsibilities to staff members, ensuring efficient workflow
Lead by example and set high standards for customer service and work ethic
Greet and assist customers in a friendly and professional manner
Handle customer complaints and resolve issues promptly and effectively
Ensure that customers have a positive dining experience
Open and close the restaurant as per scheduled shifts.
Monitor inventory levels and report shortages to management
Oversee food preparation, presentation, and quality to meet company standards
Enforce health and safety regulations, including food safety and sanitation practices
Train, mentor, and coach staff members
Clinic Medical de Delmas
Medical Assistant/front desk
2017–2020
Assist with minor medical treatments for patients like treat wound care, give vaccines to patients, bath, help dress patients.
Answer inbound calls, set up appointments
Make outbound calls.
REFERENCES
Available upon request
Hardworking and passionate job seeker with strong organizational skills eager to secure a career in a reputable organization in which I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company's growth objectives, develop my career and excel.
Contact this candidate