Customer service representative
Resume:
(Confidential Information)
Darius D’Shaun Banks
Pflugerville, Tx, 78660
Passionate Adaptive Organized
I am a self-driven and motivated young professional with nearly 3yrs of experience around computer professions. I maintain excellent interpersonal & communication skills (Especially over the phone and via email). I also am a family man of 3 young children that look up to my accomplishments. Focused power hours of personal development such as absorbing music and creating, and self growth. Experience
Priebe Security:
Dec, 2020 - Sep, 2021
Security officer L2
● Security Patrol surrounding post.
● Conducted scheduled patrol.
● Issued keys to contractors, documented all inventory. Marriott:
July, 2019 - March, 2020
Customer Service Representative
● Booked, cancelled and modified reservation's.
● Fast pace calls
● Multitasking and active listening while helping customers/clients with issues. Harte Hanks:
March, 2017 - Aug, 2019
Customer Service Representative
● Collaborating with multiple FedEx LOB’s and foster teamwork across the company to position clients with FedEx Solutions.
● Remote viewing while multitasking with email and using multi-monitors to conduct training.
● Outbound/Inbound/Email queue handling several -over the phone/conferences- training’s.
● I helped Alamo college students make sure they were ready to enroll and sign up for classes.
● Supporting the proof of value of our solutions, and goaled to deliver the best customer experience every time.
● Research and administer programs, projects and processes. University of Texas at Austin:
Dec, 2011 - Aug, 2013
Building Attendant
● I am responsible for cleaning three buildings.
● I empty trash, clean restrooms, run auto scrubber, buff floors.
● File service requests for repairs.
● I secure all buildings that I am assigned to.
Austin Independent School District:
Aug, 2011 May, 2013
Security Officer S2
● Made sure students were where they needed to be.
● Made sure campus doors were secure.
Taco Bell:
Nov, 2007 – Nov, 2012
Floor Lead/Manager
● I trained all new employees on how to prepare all food items and all other duties.
● Such as cleaning the lobby, taking orders, and cleaning restrooms.
● Count tills before the shift and after shift.
● Stock all food supplies.
● How to open and close the store.
ASIP Services:
March, 2004 - Aug, 2008
Custodian
● I was responsible for cleaning all restrooms
● Stocking all supplies
● Responding to customers concerns
● Train new employees on how to clean an office building
● Take out all trash
● How to mix chemicals
● Change paper towels and tissue
● Order supplies
● Maintain all equipment
● Strip and wax floors
EDUCATION:
Hendrickson High May, 2009
Blinn College Aug, 2009 – July, 2011
Austin Community College 8/2011
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