Salesforce Com Data Quality

Akanksha Bommideka

Email: *********************@*****.***

Phone no: +1-832-***-****

LinkedIn: https://www.linkedin.com/in/akanksha-b-dish

PROFESSIONAL SUMMARY:

Having 6 years of IT experience in Salesforce.com CRM platform as Developer and Administrator.

Experience in all the phases of SDLC like requirements gathering, analysis, designing, coding, testing, integration, documentation and development.

Strong implementation and integration experience using Custom Objects, Triggers, Workflow Rules, Approvals, S-Controls, Visualforce Pages and Apex classes.

Experience in building SOSL and SOQL aggregate functions.

Strong knowledge and experience on various development environments like Eclipse IDE and Welkin Suite IDE.

Salesforce.com experience in creating Objects, Fields, Record Types, Page Layouts, Security Controls and Queues.

Experience in creating, maintaining and enhancing Workflows, Approval Processes, Formula Fields, Validation Rules, Field Dependencies, Automated Alerts and Field Updates according to application requirements.

Experience in customization of the Salesforce sales module for capturing the Lead Generation, Accounts and Opportunities.

Experience in analysing business requirements, Entity Relationship diagrams and implementing them to Salesforce Custom Objects, Master-Detail and Lookup Relationships.

Developed reports, dashboards and processes to continuously monitor data quality and integrity.

Experience in implementation of Salesforce.com applications like Sales, Service and Marketing modules.

Extensive experience working on Agile and Waterfall environment.

Experience in deployments to several sandboxes using automated deployment tools.

Well-versed in QA, UAT and Smoke testing.

Experience in Release Management Process and validating the packages.

Experience in understanding and implementing the new Salesforce Lightning Experience.

Experience in creating Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Experience in modifying the Visualforce pages to be supported in Lightning Experience.

Involved in building Lightning Components using Aura Framework.

Worked with team members for full-cycle projects such as developers to complete the consulting projects on time and deliver outstanding services to Salesforce.com clients.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Apex Classes, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Fields, Roll up fields, formula fields, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Process Builder, Apex Webservices, Aura Components, Aura UI Framework, Reports, EDA, Lightning Component Framework, Git lab, Copado, CPQ, Salesforce gMobile, Salesforce DX, Mule Soft Any point Platform, Email Template, Formula Validation Tools, AppExchange

Salesforce Tools and Integration Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production) QTP and Sandbox Testing, Jenkins Plugin- Migration Assistant

Data Visualization Tools

Tableau

Programming languages

Apex, Java/J2EE, PL/SQL

Lightning Platform APIs

REST API, SOAP API, Metadata API, Bulk API, Streaming API, Tooling API

Web Technologies and frameworks

HTML, JavaScript, XML

Bootstrap

Operating Systems

MS-DOS, Microsoft Windows XP/7/10

Database

Oracle, MS Access, SQL Server, People soft

IDE

Eclipse, Force.com IDE

CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified PD-1

Salesforce CPQ Specialist

PROFESSIONAL EXPERIENCE:

Client: DISH Network, Texas March 2023-Present Role: Sr. Salesforce Developer/Salesforce CPQ Developer

Responsibilities:

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Designed and deployed comprehensive Salesforce CPQ solutions tailored to DISH Network’s unique pricing, quoting, and subscription management needs, resulting in a 30% reduction in quote generation time.

Configured CPQ product catalog, price rules, and discounting policies to align with DISH Network’s business processes, enhancing pricing accuracy and consistency across sales teams.

Developed automated approval processes and workflows using Salesforce CPQ and custom Apex code to streamline quote approvals, reducing manual intervention by 50%.

Integrated Salesforce CPQ with ERP systems, third-party billing, and order management platforms, ensuring seamless data flow and operational efficiency.

Conducted regular performance tuning of CPQ processes, addressing system bottlenecks and ensuring optimal performance, contributing to a 20% increase in user satisfaction.

Led training sessions and created detailed documentation for sales and support teams, improving user adoption rates and minimizing support tickets by 15%.

Developed custom REST web service classes for integrations.

Designed and developed Apex Classes along Controller Classes Extensions and Apex Triggers.

Developed multiple Lightning Components in one Lightning Application and handled Quote configurator functionality with different Objects in one Lightning Component. (Aura and LWC).

Collaborated with cross-functional teams to gather and analyze business requirements, translating them into effective CPQ configurations and customizations.

Managed comprehensive testing phases, including unit, integration, and user acceptance testing (UAT) to ensure the reliability and accuracy of the CPQ system.

Adhered to Salesforce best practices and coding standards while developing custom solutions, ensuring maintainability and scalability of the CPQ system.

Built custom reports and dashboards in Salesforce to provide actionable insights into sales performance, quoting accuracy, and product profitability.

Utilized Agile methodologies to manage CPQ projects, ensuring timely delivery of features and enhancements, and effectively communicating progress to stakeholders.

Ensured all CPQ processes and data handling practices adhered to industry regulations and DISH Network’s internal compliance standards.

Client: US Bank, USA September 2021 –February 2023

Role: Sr. Salesforce Developer

Responsibilities:

Created various Reports (summary reports, matrix reports, pie charts and dashboards) for the better utilization of Salesforce as a sales tool.

Created Page Layouts, Search Layouts to coordinate fields, related lists, custom links and other components on a record detail and edit pages.

Designing, developing, deploying the Custom Objects, Custom Tabs and Components to meet the requirements of the application.

Worked on Validation Rules, Workflow Rules, Process Builders and Customizations within Salesforce.

Developed Apex classes, Apex Triggers and Visualforce Pages on Salesforce custom and standard objects.

Worked on Migrations of different features within the Org.

Involved in handling the support cases from Production.

Worked on SOQL and SOSL queries.

Debug issues related to Platform Events, SFDX and Aura Components.

Connected to Calendly to sync contacts and record form submissions for the contacts.

Created Web -to – case and Email-to-case, case assignment rules, Escalation rules to perform case Management (Service Cloud). Also worked on Web-to-Lead to do lead management (Sales Cloud).

Created Lightning Web Components and Lightning Flexi Pages according to the requirement based on the record type for both desktop and mobile versions.

Built custom user interfaces using Lightning Web Components.

Worked on different sandboxes for developing, testing along with deploying to the production using Change Sets.

The forms created cases, which were integrated with Mule Soft and MoPro systems for further processing.

Hands on experience with various app exchange applications such as Jitterbit, Conga Composer, and Spring CM/DocuSign.

Experience working on Web-to-Case, Email-to-Case (Service Cloud), Web-to-Lead (Sales cloud) functionalities.

Worked on creating Lighting Pages Inside Lightning Communities Builder (Experience Cloud). Developed various Lightning Web Components (LWC) Visual Studio Code for UI applications for both Mobile and Desktop. Used Custom CSS, HTML, Java script and Query

Implemented Salesforce Development Cycle covering Service Cloud, Community Cloud, Chatter and App-exchange applications.

Improved user experience with SSO, users only need to authenticate once, reducing the need for remembering and managing multiple usernames and passwords. JIT provisioning further enhances this experience by automatically creating user accounts in target systems as needed, eliminating the need for manual account creation.

Streamlined onboarding and offboarding, JIT provisioning simplifies the onboarding process by automatically creating user accounts in target systems when new users access them for the first time. Similarly, when a user no longer needs access to a particular system, JIT provisioning can automatically revoke their access, ensuring a smooth offboarding process.

Experience in using source control Git, Copado & Blue canvas. Used Visual studio code, Dev Console.

Used Salesforce Developer Experience (SFDX) to create scratch orgs and build custom Lightning components, applications, pages, etc.,

Integrated bird eye with Salesforce marketing cloud, used in sharing the connection between contacts and marketing engagement data.

Experience in customizing and configuring Web-to-Lead, Web-to-Case, Email-to-Case features, and custom Lead to cash conversion process.

Executed billing rules, GL rule, Revenue recognition rules, Tax rules, payment gateways.

Developed various billing rules, GL rule, Revenue recognition rules, credit notes, Tax integration with avalara.

Worked on bug fixes and enhancements for the required functionality.

Worked on debug logs to catch the exceptions.

Performed Bulk Data Migration to Salesforce using Import Wizard, Dataloader.IO and Workbench.

Worked on ServiceNow to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

Worked with development team to migrate updates into the production environment.

Interact with Business and End users to implement the functionalities of the requirements.

Client: ACS Solutions Pvt, ltd, India January 2019–July 2021

Role: Salesforce Developer/ Administrator

Responsibilities:

Experience in creating Page Layouts, Search Layouts to coordinate fields, related lists, custom links, and other components on a record detail and edit pages.

Well versed in designing and developing Apex classes, Components, Controllers and Visualforce Pages on Leads, Accounts and Opportunities.

Creating contacts automatically from elementor forms and log form submissions automatically on the contact profiles automatically

Involved in designing, development and to deploy the Custom objects, Custom Tabs, Components, Page Layouts, Apex classes, Triggers and Visualforce Pages to meet the requirements of the application.

Worked on Validation Rules, Workflow Rules and Customizations within Salesforce.

Customized the Dashboards to track the usage for productivity and performance of business centres along with their sales teams.

Experience in building Lightning Web Components and Events using Lightning based Components, Lightning UI Components.

Created Business Requirements, User Stories, Test Cases, User Acceptance Testing and Deployments (Change Set, COPADO, VS code, Workbench building and using metadata Packages in XML). Used Atlassian Jira to create and track user stories and managing projects. Created and Deployed using Scratch Orgs (SFDX).

Reduced administrative overhead, JIT provisioning automates the process of creating user accounts in target systems, reducing the administrative burden of manual account provisioning.

Integrated Salesforce with MuleSoft to connect with enterprise applications in the cloud and on-premises.

Used in activating the data sync between salesforce and active campaigns.

Customized tabs for various business centers, users, and groups.

Experience in working on Field level, Object level and Record Level Security based on Roles and Profiles.

Worked on test classes and experience in working on SOQL and SOSL queries to consider governor limits and worked on debug logs to catch the exceptions.

Experience with S-controls to manage call sheets within sales, capturing call activity and prep data.

Experience in Classic to Lightning migration.

Experience in converting Account and Opportunity Visualforce Pages to Lightning.

Developed Lightning Apps to provide better and more interactive interfaces to end users.

Experience in leading Agile delivery activities such as design, estimating, retrospectives and continuous improvement.

Client: InfoSage, India June 2017 – December 2018

Role: Salesforce Developer/ Administrator

Responsibilities:

Handling customer issues related to different products offered by the bank using Oracle CRM, Salesforce CRM & Genesys Contact Software.

Provide support to the customers via Salesforce Service Console Application by sending automated emails or Knowledge Articles.

Get customer related information using Global Search and gather all the required info from Related Records and Chatter

Create Reports and Dashboards on Account, Contract, Case and Task Standard objects.

Manage digital banking services like Mobile Banking, Internet Banking, ATM banking using Finacle.

Using the I-View application, service requests placed by customers using digital banking are categorized and processed by different teams.

Manage user access via Profiles and Permission Sets to access different objects, pages, applications, and Dashboards.

Use Web-to-Lead and Email-to-Case automation tools to covert the customer queries and support requests as Cases within SFDC environment.

Gather information from Oracle CRM in csv format use the data to create Dynamic Dashboards.

Create Tasks in Salesforce and assign them to the respective user or Case for a follow-up action.

EDUCATION:

Bachelors in Computer Science and Engineering from JNTUH.

Masters in Computer Science from University of North Texas.

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