Business Management Customer Service

Highly skilled business management expert with **+ years of experience navigating complex

operational challenges in dynamic environments. Proven track record of consistently delivering exceptional results through effective campaign management, account team training, business prospect identification, sales goal achievement, and fostering strong client partnerships. Looking to obtain a sales opportunity to leverage my expertise in building client relationships and driving revenue growth, to contribute to the success of an organization.

Graduate Courses taken in Liberal

Arts Studies,

Wesleyan University, Middletown,

CT

Bachelor of Business Management

Wayland Baptist University, Eielson

Air Force Base, AK

Associates in Arts

Fulton Montgomery Community

College, Amsterdam, NY

STEPHANIE ROY

16966 Rosedown Glen Parrish FL 34219 315-***-**** ***********@*****.***

• Excellent communication skills, capable of effectively conveying business-driven technology solutions to stakeholders at all levels

• Possesses strong analytical skills, attention to detail, and the ability to prioritize workloads in a fast- paced, multi-project environment

• Highly adaptable, strong leader who can effectively motivate others under stress while maintaining the organization’s strategic goals and objectives.

• Capable in analyzing and optimizing operational systems to enhance their effectiveness and efficiency, with a proven ability to develop comprehensive project plans and budgets, ensuring successful project execution

Sales Account Manager

McIntosh Box & Pallet. 2014 – current

• Manage a portfolio of key accounts, consistently meeting or exceeding sales targets, while also developing and implementing strategic sales plans to expand market share and increase the customer base

• Maintain strong relationships with clients, understanding their unique needs and providing tailored solutions

• Collaborate with cross-functional teams including marketing, production, and logistics to ensure seamless execution of sales orders

• Negotiate pricing, contracts, and terms with clients to maximize profitability and customer satisfaction

• Utilize CRM software to track sales activities, manage leads, and generate accurate sales reports

• Conduct regular market analysis and research to identify potential business opportunities, trends, and competitor activities, using the insights to inform sales strategies and stay ahead in the industry

• Proactively identify and engage with prospective clients through cold calling, networking events, and industry conferences, effectively pitching company products/services and converting leads into loyal customers

• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring client satisfaction throughout the sales process and beyond

• Collaborate with the product development team to gather customer feedback, assess market demands, and contribute to the enhancement of existing products or the development of new offerings

• Stay updated on industry developments, market dynamics, and customer preferences to continuously adapt and refine sales approaches, maintaining a competitive edge in the market

• Lead and facilitate sales presentations, demonstrations, and product training sessions for clients, showcasing the unique value proposition and competitive advantages of company offerings

• Salesforce

• Project Management

• MS Office

• CRM

• SQL Query

• Forecasting

• Cold Calling

• Business Development

• Customer Service

• Relationship Building

• Time Management

• Research / Information Gathering

• Critical Thinking

• Problem-Solving

• Tech Savvy

• Networking

Honorably Discharged Veteran

PROFILE SUMMARY

PROFESSIONAL ATTRIBUTES

WORK EXPERIENCE

EDUCATION

PROFESSIONAL

SKILLS

HONORS

Project Manager

Central Parking March 2013 - 2014

• Implemented parking policies and procedures that not only met high expectations and industry standards but also effectively optimized profitability while minimizing any potential financial risks

• Developed comprehensive presentations and manuals to facilitate staff training, ensuring that all employees were equipped with the necessary knowledge and skills

• Spearheaded the planning, direction, and coordination of staff, collaborating closely with other managers and directors to seamlessly organize, execute, and deliver exceptional special event activities

• Conducted in-depth analysis of compiled data and generated insightful reports, presenting statistical information and identifying trends on a weekly, monthly, or as-needed basis

Customer Service Manager

Control Systems, LLC June 2010 – March 2013

• Managed programs to ensure adherence to technical, quality, and installation requirements in order to maintain compliance

• Created, managed, and presented standard operational policies and procedures while leveraging inventory, purchasing, and revenue reports to analyze data and develop highly effective proposals for clients

• Collaborated closely with manufacturer, engineering, and marketing teams to strategically plan both current and future product improvements

• Performed A/R tasks, managed employee payroll, handled hiring and firing processes, created job postings, conducted interviews, managed vendor and contractor contracts, generated reports, analyzed P&L budget performance, and tracked business goal achievement

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