Sales Representative Customer Experience

Work History

Sales Representative **/**** to **/*024

Phoenix Exteriors & Solar – Austin, TX

• Went door-to-door and climbed roofs to inspect and evaluate residential roofing conditions

• Streamlined insurance claims by collaborating with adjusters for a seamless customer experience

• Generated 32 leads, sealing 7 major roofing jobs by creating an efficient sales pipeline

• Elevated client satisfaction with prompt issue resolution and top-notch service

• Boosted sales through effective upselling and cross-selling strategies

• Grew customer base via cold calls, networking, and relationship-building efforts

• Leveraged CRM software to keep client info, leads, and sales progress on track. Outside Sales Consultant 12/2020 to 08/2023

Renovations 901 – Memphis, TN

• Mastered territory management, optimizing travel routes to maximize prospect reach KEVIN PHIPPS

Olive Branch, MS 38654 +1-901-***-**** ***********@*******.*** Professional Summary

Expanded client base through strategic networking and cold calls, turning leads into loyal customers

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• Skillfully negotiated contracts, driving up customer satisfaction and closing rates

• Achieved a 5% revenue increase in the first year and another 3% in the second. Owner 01/2012 to 01/2020

Logistics Unleashed, LLC – Olive Branch, MS

• Built the business from scratch, hitting $750,000 in annual revenue Earned accolades as Best Contract Couriers by Quest Diagnostics in North America for 4 years straight

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• Reduced overhead by 9% through savvy cost management and operational improvements

• Cultivated strong client relationships, leading to repeat business and referrals

• Recruited and led a team of 20 drivers, maintaining high safety and performance standards

• Created a positive workplace culture that fostered engagement, collaboration, and loyalty

• Secured major contracts with favorable terms, significantly cutting costs

• Targeted new markets and implemented strategies that boosted revenue. Courier & Route Supervisor 01/2010 to 01/2012

Blue Sky Couriers – Memphis, TN

• Supervised 25 couriers and optimized 13 delivery routes for efficiency

• Enhanced route efficiency, cutting travel time and reducing vehicle wear and tear Maintained open communication lines across management and team members for smooth operations

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• Implemented safety protocols, reducing on-the-job accidents and injuries

• Set clear expectations, leading to a spike in on-time deliveries without sacrificing quality

• Developed crisis response plans, ensuring safe and timely delivery during adverse conditions. Co-Owner/Operator 01/2005 to 01/2010

Quality Hardwood Floors – Memphis, TN

Built from the ground up with sweat equity, client based word of mouth marketing, ending with

$185,000 gross annual profit.

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• Consulted with customers to assess needs and propose optimal solutions. Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.

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Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

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• Managed installation projects, ensuring timely completion

• Boosted customer satisfaction through superior installation and refinishing services

• Maintained OSHA standards in tool and equipment use for safe and efficient operations. Education

Associate's Degree: Multimedia Graphic Arts 01/2010 Southwest Tennessee College - Memphis, TN

Certifications

• Certified Professional Medical Courier (CPMC)

• Certified Medical Logistics Specialist (CMLS)

• Certified Hazardous Materials Handler (CHMH)

• IATA Certification

• US DOT PHMSA Certification

• Motor Carrier Permit

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