Call Center Customer Service

MISSY WHITAKER

Phone 602-***-**** - Email **************@*****.***

EXPERIENCE

JUNE 2021 – JULY 2024

ENTERPRISE ACCOUNT REPRESENTATIVE, Willscot Mobile Mini

Negotiated, established, and administrated contractual arrangements and procurement proposals.

Provided strong interpersonal and communication skills.

Acted as the main point of contact between key clients and internal teams.

Served as a primary liaison with contracting representatives to ensure compliance with contract specifications and resolution of problems and issues.

NOVEMBER 2020 – MAY 2021

SALES SUPPORT SPECIALIST, willscot mobile mini

Provided troubleshooting assistance for customer orders, account statuses and relevant problems.

Collected and verified account information for assigned inside sales representatives.

Provided data sheets and guides to help the sales team.

Reviewed pending orders and specific customers requests to ensure excellent customer service and customer experience.

MARCH 2019 – NOVEMBER 2020

ACCOUNT MANAGER, aegis electronic group

Developed positive relationships with customers.

Resolved conflicts and provided solutions to customers in a timely manner.

Generated new business using existing and potential customer networks.

Set and tracked sales account targets, aligned with company objectives.

JULY 2013 – JANUARY 2019

SALES REPRESENTITIVE LEVEL 2, williams scotsman

Established, developed, and maintained positive business and customer relationships.

Expedited the resolution of customer problems and complaints to maximize satisfaction.

Expanded customers base through leads and cold calling.

Coordinated sales effort with team members and other departments.

SKILLS

EXCEL (10+ years), MICROSOFT OUTLOOK (10+ years), OUTLOOK (10+ years), POWERPOINT (10+ years), WORD (10+ years), Salesforce (5 years), Customer Service (20+ years), Call Center (10+ years), Desktop Support (10 years) & ACT.

Contact this candidate