Customer Service Medical Billing
Resume:
DONNA BLACKBURN
*** ***** ***** *********, ** ***40
**********************@*****.***
PROFESSIONAL PROFILE
Self-directed, well-rounded professional backed by leadership, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Critical thinking skills are necessary to interpret and apply information and resolve problems.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Strong time management skills with ability to establish priorities to meet timelines.
Work as part of a team and maintain a professional and positive work environment.
Communication Platforms – Zoom and Skype.
Microsoft Office Applications – Word, Excel, and PowerPoint Type 40 WPM.
KEY QUALIFICATIONS
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Procedures
Medical Office Procedures Scheduling Medical Terminology
HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Medical Billing Accounts Receivable
Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management
Posting Payments Government (Medicare & Medicaid) Third Party Payers
Managed Care (HMO PPO POS) Workers Compensation Anatomy & Physiology
Electronic Health Records (EHR) Electronic Medical Records (EMR)
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Donna’s Cleaning – Fortville, IN 03/1997 – Present
Owner / Operator
Train, supervise, and direct employees and oversee the day-to-day activities of the business.
Communicate with customers, vendors, and employees via inbound and outbound calls.
Handle inbound and outbound telephone calls, answer inquiries, provide quotes, process invoices, collect payments, prepare and make bank deposits, and update and purchase inventory.
Keep accurate and complete financial records.
Effectively meet customer needs and build productive customer relationships.
Subway – Fortville, IN 01/2020 – 03/2023
Key Carrier / Crew Member / Customer Service Associate
Opened and closed the store, trained new hires, completed inventory, and processed truck orders.
Performed various tasks including food production and serving customers at the front counter.
Took orders, operated cash register, accepted payments, and made accurate change.
Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.
Worked in a fast-paced, team environment and communicated effectively with managers and co-workers.
Payless Shoe Store – Greenfield, IN 05/2015 – 09/2020
Retail Sales Associate / Cashier / Customer Service Associate
Provided excellent customer service with active listening to determine customer needs.
Opened and closed store, managed inventory, and worked at multiple store locations.
Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
Handled inbound and outbound telephone calls, operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
Entered data for Rewards Program enrollment.
Worked as part of a team and interacted with diverse customers and staff members.
VOLUNTEER EXPERIENCE
Volunteered at Kennith Butler Memorial Soup Kitchen (07/2010 – 01/2024)
Prepared food and produce, sanitized cafeteria, distributed clothing, and guiding individual to additional resources
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