Customer Service Data Entry

Carmen Walton

************@*****.*** 850-***-**** Pensacola, FL

SUMMARY

Seeking Customer Service Agent role with 13 years of experience in customer support, technical troubleshooting, and account management. Skilled in data entry, service restoration, and package customization. Advanced from sales to technical and porting departments, demonstrating versatility and commitment to service excellence. WORK EXPERIENCE

Pure Talk Holdings, Inc Covington, GA

Customer Service Representative Aug 2021 - Jul 2024

• Provided comprehensive customer support, including package customization and technical troubleshooting, enhancing client satisfaction and retention.

• Streamlined data entry processes, ensuring accuracy and efficiency in opening new customer accounts.

• Developed proficiency in porting services, effectively managing the transfer of customer phone numbers to new devices.

Regions Bank Pensacola, FL

Call Center Personal Banker Jun 2019 - Feb 2021

• Provided comprehensive customer service, addressing client inquiries and resolving issues to ensure customer satisfaction and loyalty.

• Delivered technical support for banking services, aiding customers in navigating digital platforms and troubleshooting common technical problems.

Alorica Verizon Call Center Pensacola, FL

Call Center Agent Jan 2014 - Feb 2020

• Addressed customer inquiries, processed payments, and conducted troubleshooting to resolve service-related issues efficiently.

• Restored interrupted services and modified existing customer packages to meet client needs and preferences.

• Maintained accurate and organized records of customer interactions and account changes. Gentiva Home Health & Hospice Pensacola, FL

CNA - Certified Nursing Assistant Apr 2010 - Jan 2015

• Provided comprehensive patient care, including monitoring vital signs and assisting with feeding to ensure patient comfort and well-being.

• Maintained accurate patient records, documenting vital statistics and care activities to support healthcare team in patient management.

EDUCATION

Georgestone Tech

High school or equivalent, Nursing

Pensacola, FL

Jun 1996

CERTIFICATIONS

CPR

Certified Nursing Assistant (CNA)

SKILLS

Call Center (10+ Years) • Customer Service (10+ Years) • CSR (10+ Years) • Customer Support (3 Years) • Computer Literacy (8 Years) • WPM 70 Data Entry • Great Customer Service Skills • Payment Intake Knowledge (8 Years)

• Medication Administration • Nursing • Hospice Care (10+ Years) • Data Entry (10+ Years) • Organizational Skills (10+ Years) • Time Management (10+ Years) • Banking (3 Years) • Customer Support (10+ Years) • Software Troubleshooting (3 Years) • Empathy (10+ Years) • Communication Skills (10+ Years) • Financial Services (3 Years) • Technical Tools (3 Years) • Problem Solving (7 Years) • Remote Work (7 Years) • Tech Tools (4 Years)

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