Customer Service Team Members

MD Marc Durham

Eden, MD ***** 410-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

I have strong Customer Service and Sales skills working in Retail organizations over the years. I'm able to handle cash and open and close a business and handle it's related paperwork. I am able to learn and perform new tasks regarding sales, customer service, and physically demanding tasks such as product assembly and merchandising.

SKILLS Personalized Customer Service

Employee and Inventory

Management

Sales Maximization

Ability to learn new tasks such as

Account management, Ordering,

and Assembly of products.

Keeping Costs in line

WORK HISTORY CUSTOMER SERVICE AND TROPHY ASSEMBLER 09/2006 to 11/2023 Crown Trophy/Seaside Awards 34898 Sussex Highway Unit 3 Delmar, DE 19940

Increased production efficiency by assembling components quickly and accurately.

Maintained high-quality standards with thorough inspections of assembled parts.

Reduced assembly errors by following detailed instructions and blueprints for each project.

Collaborated effectively with team members to meet production targets consistently.

Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results. Handled Customers personally and their order paperwork THE WICKER OUTLET 10/2003 to 08/2006

Ms. Robin Pratt Ocean City Outlets, Ocean City, MD 21842 Enhanced order accuracy by diligently following pick sheets and double- checking items before packing.

Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.

Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.

Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse. Increased team productivity by implementing streamlined processes and effective communication strategies.

Achieved departmental goals by developing and executing strategic plans and performance metrics.

Reduced operational costs through comprehensive process improvement initiatives and resource management.

Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members. Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization. Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Cross-trained existing employees to maximize team agility and performance.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. EDUCATION High School Diploma 06/1982

Loch Raven High School, Baltimore, MD

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