Project Manager Technical

PROJECT MANAGER / AGILE SCRUM MASTER

A dynamic and versatile Information Technology professional with 20+ yrs of proven exp in diverse disciplines and industries

10+ yrs in Global Project & Process Management, including strong Program Management with budgetary responsibility to $55M

5+ yrs exp in Global Agile Scrum Master

11+ yrs exp in Risk Management and System Compliance (SOX)

10+ yrs as Global Business Manager and Global Business System Analyst

10+ yrs exp in Global Quality Management and Quality Analyst

10+ yrs of Industry Compliance Regulations exp i.e. Auto, Banking & Financial, Earth & Environment, Government, Health & Safety, Human Resources, Legal, Marketing…

10+ yrs exp in providing accurate project information and program collaboration using PPM (Project Portfolio Management) to steering committee, stakeholders, and sr. managements [VPs and Directors]:

oPrepared RFP (Request for Proposal), RFI (Request for Information), EPM (Enterprise Project Management), BPM (Business Process Management), Tender, and Statement of Work (based on change management, client business change requirements and functional requirements)

oUtilized Business Subject and Technical Expertise to provide (business & technical) process and (business & technical) cases

oDefined project scope

oShared projects forecast & budget with individual parties

oProvided IT strategic solution and project plan based on the result of enterprise architecture consultancy and technology assessment

oShared Schedule and Resource with individual parties

oPrepared Project Plan (Operational, Strategic) and RASCI / RACI chart

oPerformed Project Execution ([WBS] Work Breakdown Structure, Assign Tasks, Performance Monitoring)

oEvaluated (communicate by using Action, Issues, Milestone, Risks, Status Report, Timeline, Work Bench)

oProgressed and Application Development (Analyze, Design, Development)

oPerformed Testing (IST, QAT, UAT) to ensure results-oriented quality services

oIntegrate Implementation, Support, and Documentation

oAdherence to IT PMO Best Practices to ensure project management and project implementation services

10+ yrs of PMLC (Project Management Life Cycle) exp (Initiation Phase, Planning Phase, Execution Phase, Monitoring and Control Phase, Closure Phase)

10+ yrs of PDLC (Project Development Life Cycle) exp (Project Initialization, Project Definition, Project Planning, Detail Planning, Project Execution, Monitoring and Control, Close Project, Project Review)

10+ yrs of SDLC (Software Development Life Cycle) exp (Project Definition, User Requirements Definition, Software Requirements Definition, Software Specification, Software Analysis, Software Design, Software Development, Software Integration, Software Deployment, Software Implementation, Software Training, Sustainment)

10+ yrs of Vendors exp i.e. Atos, Capgemini, Dell, Deloitte, Ebix, Hewlett Packard, InfoSys, Oracle, Tech Mahindra…

10+ yrs Solution Infrastructure Consultant exp engaging periodic team meetings (with Clients, Sr. Managements [VPs and Directors], Stakeholders, 3rd Party Vendors, Marketing, Sales, and IT Teams): to build positive relationship; to seek out industry trends and organization knowledge; to understand and provide business case, strategic plan, project plan, and alternative approaches; to ensure all solutions are client service oriented and supported by business (with Clients, Sr. Managements [VPs and Directors], Stakeholders, 3rd Party Vendors, Marketing and Sales) agreements

Traveled on an international basis to engage with global business and technical teams to develop new client service systems for individual client

Strong supervisory exp involving a multitude of teams up to 200 staff (local and off-shore) in a matrix environment; accustomed to mentoring and coaching team members

Extensive technical exp in a variety of technologies and ability to be “hands-on”

Agile Scrum, Basel II, Brainer, CA Clarity, ChangePoint, CMM (Level III), JIRA, ITIL, Microsoft Teams, MS Office 365 Suite, MS Project EPM, OneNote, Planview, PMBOK (PMP), Prince II, RUP, MS SharePoint 2019, Oracle EPM, Power BI, Six Sigma, Smartsheet, Waterfall, Zoom

Multilingual: English, French, Cantonese and Mandarin

PROFESSIONAL EXPERIENCE

Professional Services, Project Manager, Toronto, ON Feb 2023 – Present

Report to Directors with accountability for 3 Insurance and Accounting projects. Oversee projects from end-to-end including Initiation Phase, Planning Phase, Execution Phase, Monitoring and Control Phase, and Closure Phase using JIRA and MS Teams with global IT teams

Work as Agile Scrum Master to host daily Agile Scrum sessions for all global projects

Manage projects and migrate them onto standard applications or consolidate licenses, based on road map identified for each department

Manage progress and schedule as onsite and offsite liaison for project architects, senior managers, and technical teams

Provide project solutions for individual business issues including hardware and software requirement, solution specification, information, testing, project team structure, reliability, support and maintenance, configuration, user reference sites, and guarantee

Direct multi-disciplinary 5+ team members, spearheading 3 SDLC projects ranging from $500K to $1M:

—Manage 3 SDLC projects i.e. SEB Global FlexPlus Limitation Access Project ($500K); Danaher Veralto Benefit Solution Project ($1M); Bestcount Services’s clients 2022 and 2023 Accounting Projects ($250K each)…

Host Navigational Coaching Model workshops and create 3 dimensions of Navigational Coaching with all team members

Environment: Agile Scrum, ITIL, PDLC, PMLC, PMBOK (PMP), SDLC, Intranet, Internet, MS Office 365 Suite (Access, Excel, Notes, Project, PowerPoint, Word, Visio), Office Timeline, Oracle, QuickBooks, SharePoint 2016, SQL, SQL Server, UNIX, Windows 10, Visual Studio, WebEx

WSP, Project Manager / Program Manager, Toronto, ON Oct 2021 – Dec 2022

Reported to Directors and PMO with accountability for 6 in-house integration programs / projects for WSP and Goldern. Oversaw projects from end-to-end including Discover, Mapping, Provision, Migrate and Configure, Testing and Go-Live. Worked with (Earth & Environment, Marketing, Legal, Human Resources, Health & Safety, Finance) SMEs and global vendors such as Atos, Capgemini and Dell

Oversaw 6 WSP Business Initiatives Programs / Projects (range from $500K to $5M) using JIRA, MS Teams and Power BI

Worked as Agile Scrum Master to hosted daily Agile Scrum sessions for all global projects

Managed Golder IT Transition project and migrate them onto standard WSP applications or consolidate licenses, based on road map identified for each department

Provided project solutions for individual business issues including hardware and software requirement, solution specification, information, testing, project team structure, reliability, support and maintenance, configuration, user reference sites, and guarantee

Directed multi-disciplinary teams of 10 members, spearheading 6 SDLC projects ranging from $500K to $5M:

—Agile projects ($500K to $1M) to provide instant adjustments for customer needs

—Waterfall projects ($1M to $5M) to support company as one of the top industry leaders

—Managed 6 SDLC in-house integration programs / projects i.e. Golder WSP IT Integration Working Group Program [include Earth and Environment, Marketing, Legal, HR, Payroll, Financial, Health and Safety divisions] ($4M); Sharezone to SharePoint Online Migration Project ($500K); eCollaboration SharePoint Online Migration Project ($1M); RenderFarm Solution Visualization Project ($1.5M); 2022 Computer Replacement Project ($5M)…

Hosted BA workshops and created BA Playbook for WSP Canada

Managed progress and schedule as offsite liaison for project architects, senior managers, BA, development, and UAT teams

Environment: Agile Scrum, Agile Scrum Master, ITIL, PDLC, PMLC, PMBOK (PMP), SDLC, Waterfall, 4 Though Marketing, Acc Connect, Accuvio, ADP, ArcGIS, Asbestos InField, AutoCAD, Autodesk PlanGrid, Banana Tag, Bentley KeyLab, BIM 360, Blockchain Tracking, CannAmm, CCOHS, Cognibox, Contractor Compliance, ContractorCheck, CQNetwork, DB2, Driver Check, CV Builder, Document Control Database, EQuIS, eRailSafe, Excess Soil Management Application, Frame.IO, Geoscience Reporting, GINIT, GOCAD Environment Data Management, GoldNet NA Conference & Tradeshow Calendar, GoldNet Virtual Conference & Events Calendar, GotoWebinar, GuideBook, International SOS, HASEP, ISN Networld, JIRA, Journey Management Plan, Jot Form, MS Office 365 Suite (Access, Excel, Project, PowerPoint, Word, Visio), Microsoft Teams, MS Project EPM, OpenGround Cloud, OneNote, Oracle, Oracle Eloqua, OSI, pLog, Power BI, Python Script, RiskConnect Claim and Contract Management, Septic Inspection Field ecoField, SharePoint, Site Assessment Reporting, Sphera, Staffbase, SharePoint 2019, SureHire, SurveyGizmo, Wetland Inventory InSitu, WCB Claims, Wistia Video Hosting & Production, Windows 10, Windows Server 2012, Workcare

Autodata Solution, Project Manager / Program Manager, London, ON Nov 2020 – Feb 2021

Reported to VPs, Directors, and PMO with accountability for 2 in-house global (United States, Canada, Mexico, United Kingdom, Germany, China and Japan) JDP PowerLaunch Integration Programs ($18M) for JD Power and AutoData Solution. Oversaw Agile Scrum projects [i.e. JD Power and Autodata Solution Data Governance Project; JD Power and Autodata Solution Coupa Integration Project; JD Power and Autodata Solution Salesforce CRM Integration Project; JD Power and Autodata Solution NetSuite Integration Project; JD Power and Autodata Solution Oracle EPM Integration Project; JD Power and Autodata Solution OpenAir Integration Project; JD Power and Autodata Solution TripActions Integration Project] )…] using JIRA and MS Teams up to 50+ team members from end-to-end including Global Design, Build, End-to-End Testing, User Acceptance Testing, Deployment, Cutover, and Hypercare Support. SME with global vendors such as Deloitte

Tilray Canada, Project Manager, Toronto, ON June 2019 – Jan 2020

Reported directly to directors, and oversaw High Park Acumatica Medical, Finance, Human Resources, Production, Manufacture, Distribution, CRM, Marketing ERP Web System ($10M) using SmartSheet from end-to-end including, scope, definition, deliverables, timelines, schedule, stakeholder relationships and issue resolution. SME with global IT teams

CompuCom Canada, Project Manager, Toronto, ON June 2018 – Oct 2018

Reported directly to the directors and senior managers, and oversaw 4 Government of Ontario (Agile / Waterfall) projects (range from $1M to $8M) [i.e. Government of Ontario’s Problem Management, Incident Management, and Change Management Support System ($8M)…] using WebEX from end-to-end including, scope, definition, deliverables, timelines, schedule, stakeholder relationships and issue resolution. SME with global vendors such as Bell, Hewlett Packard, Oracle, and Sun

Bestcount Services Inc., Project Manager, Toronto, ON Jul 2017 – June 2018

Supported senior managers to provide successful professional payroll services to individual client. Defined a new Automated Payroll Solution ($5M) using CA Clarity and WebEX for individual corporate customization, record keeping and Canada Revenue Agency new rules and regulations

Manulife Canada, Project Manager / Senior Business System Analyst, Toronto, ON Jul 2016 – Jun 2017

Supported directors and managers providing solutions for 3 Retail IS (Agile / Waterfall) projects (range from $1M to $5M) [i.e. Vitality Program Dynamic Billing Project ($5M)…] using Planview and WebEx. Managed project scope, timeline, schedule, tasks and quality between management groups and technical teams to resolve conflicts. Subject Matter Expert (SME) with vendors such as Ebix, Ipipleline, and other in-house teams

Nissan Canada, Project Manager / Business Analyst, Mississauga, ON Jan 2012 – Jul 2016

Reported to senior managers with accountability for 12 in-house SDLC (Agile / Waterfall) projects (range from $500K to $5M) for auto industry and Ministry of Transportation’s new regulations [i.e. Nissan SAP ERP System ($5M); Nissan English, French, and Spanish Automated Retail Salesforce Global CRM eCommerce Web System for 300+ dealers ($2M); Nissan Campaign Management eCommerce Web System ($3M); Ministry of Transportation Recall Program ($5M)…] using CA Clarity and WebEx. Oversaw projects from end-to-end including, scope, definition, deliverables, timelines, schedule, cost priorities, annual and monthly forecasting, stakeholder relationships and issue resolution. SME with global vendors such as Hewlett Packard, InfoSys, Oracle, RNTBCI, and Tech Mahindra

Prima Technology Ltd, Project Manager / Solution Infrastructure Consultant, Toronto, ON Sep 2008 – Jan 2012

Reported directly to the directors and senior managers, and oversaw 6 full PMLC and SDLC (Agile / Waterfall) projects (range from $1M to $10M) [i.e. Police Account and Financial Management System ($10M)…] using CA Clarity and JIRA with professional services to individual clients building business bridges within industry. Managed stakeholder expectations, negotiations and definition of project scope and deliverables as well as schedule, cost priorities, annual forecasts and conflict resolution. SME with global vendors such as IBM, Hewlett Packard, Microsoft, Oracle, and Sybase. Contributed information for international projects tender proposals. Provided solutions for a range of individual business issues

Bank of Montreal, Project Manager / Program Manager, Toronto, ON Jan 2008 – Aug 2008

Reported to directors and senior managers in Toronto, USA and India managing development of multiple programs (Harris Data Center [$55M], and Basel II [$5M per release]) and projects of $500K to $10M within Harris Bank and BMO

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration in Computer Information Systems, Ryerson Polytechnic University, 1996

Diploma, Computer Programming, Humber College, 1992

ITIL V2 Certificate, IBM International

UNIX Operation System Certificate, Digital Corporation

Triton Certificate, BAAN International Service Center

Visual Basic Application Development Certificate, Seneca College

ColdFusion, Macromedia Dreamweaver, Macromedia Flash MX, HTML, Java, Java Script, and Java Beans training - AT&T

Host Publisher, HTML, Java, Java Script, and Java Beans training - IBM International

EFrontOffice 8.0 Certificate, Clarify

TECHNICAL SKILLS

Applications: 4 Though Marketing, Acc Connect, Accuvio, ADP, Airline Risk Calculator, Akana, ArcGIS, Asbestos InField, AutoCAD, Autodesk PlanGrid, Automation, Architecture, Automotive, Avalara, Banana Tag, Banking, Bentley KeyLab, BIM 360, Blockchain Tracking, CannAmm, CCOHS, Cognibox, Contractor Compliance, ContractorCheck, CQNetwork, CRM (Salesforce), Coupa, Customer Services, Education, EQuIS, ERP (Acumatica), ERP (MS Dynamics AX), ERP (Oracle NetSuite), ERP (Sage), ERP (SAP), eRailSafe, Excess Soil Management Application, Financial, Frame.IO, Geoscience Reporting, GINIT, GOCAD Environment Data Management, GoldNet NA Conference & Tradeshow Calendar, GoldNet Virtual Conference & Events Calendar, GotoWebinar, Government, GuideBook, HASEP, Human Resources, International SOS, Insurance, ISN Networld, IVR, Jot Form, Journey Management Plan, OpenAir, Oracle Eloqua, pLog, Public Sector, Python Script, RiskConnect Claim and Contract Management, Quickbooks, Septic Inspection Field ecoField, Site Assessment Reporting, Sphera, Staffbase, SureHire, SurveyGizmo, Telecommunication, Trading, TripActions, Wetland Inventory InSitu, WCB Claims, Wistia Video Hosting & Production, Workcare

Team Sites and Management Tools: Brainer, CA Clarity, ChangePoint, Dropbox, eRoom, Goto Meeting, JIRA, LBMS, Lotus SmartSuite, Microsoft Teams, MS Office 365 Suite (Word, Excel, PowerPoint, Project, Visio), Office Timeline, OneNote, Planview, Power BI, Slack, Smartsheet, SharePoint 2019, Slack, Team Connection, WebEx, Zoom – 10+ yrs.

Hardware, O/S and Platform Tools: AIX, Citrix, Cisco, Cisco AnyConnect, Hybrids Clouds, DOS, EA Server, IIS, Intranet, Internet, ISPF, Mac, Novell, OKTA, OpenGround Cloud, Oracle EPM Cloud, Oracle SuperCluster Clouds, Public Clouds, Private Clouds, Windows 10, UNIX, Linux, SharePoint, Sun Solaris, WebSphere, WebLogic, Virtual System Manager, VMWare – 10+ yrs.

Development Tools: Active Directory, Ad.IQ, API, ASP, DOM, DTD, HTML, (ICM) Integrate Case Management, LDAP, Lotus Connections, J2EE (Java, Java Script), .Net, n-Tiers, Object Oriented Analysis and Design, Portal, PowerBuilder, SharePoint, SOA, SOAP, XML, Visual Age Studio, Visual Studio, W3C Standards, Web 1.0, Web 2.0 Standards – 10+ yrs.

Database / Data Warehouse Tools: Data Analysis, Data Design, Data Mining, Data Mart, Database Cluster, DataGuard, Document Control Database, ETL (Extraction, Transform, Load), Abinitio, DB2 Database, DB2 UDB Data Warehouse, MS Access, MS SQL Server Database, MySQL, Oracle Database, Oracle Data Warehouse, RMAN Recovery Manager Backup, ZFS Storage, ZFSSA Replication – 10+ yrs.

BI, Reporting, and SQL Tools: Brio Tools, Business Objects, Crystal Report, Oracle Hyperion, SQL – 10+ yrs.

Testing Tools: HP (QTP) Quick Test Professional, Load Runner, QA Run, QA Center, Road Runner, SQA, WinRunner – 10+ yrs.

Methodologies: Agile Scrum, Agile Scrum Master, Basel II, CMM, Data Messages, Financial Institution Data Security Policies, FIX, GUI, ITIL, ISO, MOSS, PMBOK (PMP), Project Management Life Cycle (PMLC), OFX, Prince II, RUP, Six Sigma, Software Development Life Cycle (SDLC), SWIFT, Waterfall

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