Customer Service Office Manager

Audrey Milligan

** ********** ***** *********, ** 30016

***************@*****.*** 678-***-****

Experience:

**/**** – Now Precision Machine and Tool Works, Inc.

Customer Relations Specialist/AR

·Meet with current customers and potential new customers

·Assist in the quote process of all new parts & dies

·Input all quote numbers into database and file

·Completing NAFTA forms yearly for customers & requesting all updated insurance, W9 forms

·Invoicing all customers through QuickBooks or their Portal sites

·Receiving payments into QuickBooks, giving receipts to customers

·Procurement of material and material quotes from vendors

·Ability to work under pressure and meet deadlines

·Complete correct orders & verify to customer as well as try to up sell

·Produce POs to vendors for material or outside services required for jobs

·Staying Informed with production and shipment of orders

·Weekly meeting to update and discuss current projects, team worker

·Extensive use of Microsoft Office, Internet, Access, QuickBooks & Acrobat Reader

·Assist when needed in collections

·Meet with office manager & GM monthly to discuss orders and sales

·Time management & ability to prioritize responsibilities

·Effectively manage customer returns and risks

·Adapt quickly to new & changing environment/programs

·Check mail and distributing to correct persons, filing, answering phones & ordering office supplies

06/2016 -03/2019 Evans Tool & Die, Inc.

Customer Service Specialist

·Meet with current customers and potential new customers

·Assist in the quote process of all new parts & dies

·Input all quote numbers into database and file

·Completing NAFTA forms yearly for customers

·Assist the sales engineers and production department with orders, & procurement of material

·Ability to work under pressure and meet deadlines

·Complete correct orders & verify to customer as well as try to up sell

·Staying Informed with production and shipment of orders

·Weekly meeting to update and discuss current projects, team worker

·Extensive use of Microsoft Office, Internet, ERP, Sales Force & Acrobat Reader.

·Compile customer database and update regularly in Sales Force

·Assist when needed in collections

·Meet with controller monthly to discuss orders and sales

·Time management & ability to prioritize responsibilities

·Effectively manage customer returns and risks

·Adapt quickly to new & changing environment/programs

12/2008 – 06/2016 Smith and Loveless, Inc. Conyers, GA

Administrative Assistant/Parts Specialist

·Teamwork with sales and service

·Sales and up sales of parts and retrofit items

·Input orders and confirm to customer

·Quote customers with correct information.

·Time management & prioritize responsibilities, Data Entry

·Extensive use of all office equipment

·Keep office supplies stocked

·Sign for delivers & verify they are correct, also ship orders correctly

·Extensive use of Microsoft office, ERP, Internet & Acrobat Reader

·Warehouse/Inventory Management

·Compile customer database and update regularly in CRS

·Inter sales cost daily into spreadsheet, meet with management monthly on sales/inventory of office

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