Front Desk Office

P o box 214***-***-****

Hayden lake, Idaho *****

*********@*****.***

Dana Rawlings

Objective To obtain a high quality job with a remarkable company. Summary

My qualifications are as follows: I have been in the hospitality business since 1996 when I started with the Ayres Suites in Diamond Bar, CA. I started out as front desk then later grew with the company to become assistant front desk manager in Yorba Linda, CA. I then moved to Orange, CA. to assist with audits and managing the desk at night, and then moved on to the DoubleTree at Ontario airport. I have been with Caesars Palace and Hilton properties in Las Vegas, NV. And since 2004 I have been in the retail business and back in the Hotel industry with Marriott Corporation in Coeur d’Alene, Idaho. Education 08/1987 Ganesha High School, Pomona, CA. High School Diploma

Professional Experience

11/07/2019 to current Comfort Inn and Mainstay Suites Coeur d’Alene, Idaho Front office Supervisor

My duties are to assist guests with their needs, train and manage the front office, respond to e-mails when needed, respond to emergencies if general managers are not available. I am also responsible for assisting with the sales and marketing of the hotel alongside Sara Curtis.

07/2018 to 11/07/18 Spectrum

Sales Rep.

My job was to sell, connect, disconnect, and reconnect services for our clients including hotels and assisted living. I was also in charge of retrieving the mail and payment drops and processing them for the day. 06/07/2017 to 07/2018 Lowe's Home Improvement Store Head Cashier Observe and

Assist all cashiers according to Lowes policy, correct any mishaps by cashiers, Assist customer service center as needed, process opening and closing procedures as required by Lowes. Assist managers as needed, guard/watch the exit and entrance doors.

03/20/2017 to 05/05/2017 United States Postal Service Rural Carrier Sort mail and parcels according to route description and Addresses, Deliver according to route and addresses. Clean And maintain work area and resort returned mail.

07/06/2013 to 11/18/2016 SpringHill Suites by Marriott, Coeur d’Alene, ID. Night Auditor/Front Desk

My job was to assist guest with the check in, check out experience. I am also responsible for closing the day’s receipts and making sure the accounting is balanced. I am also in charge of making sure the property is secure and guests are comfortable. 04/27/2011 to 07/06/2013

Target, Coeur d’Alene, ID.

Cart Attendant/Cashier

My job is to assist guests with all their needs including: shopping, cashing out. \ 03/2007 to 05/2010 7-11 stores, Las Vegas, NV.

Assistant Manager/Clerk

My job as assistant manager was to create schedules, hire and fire employees, clean the stores, restock, order, make coffee, cook, and cashier, as well as train new employees. 3543 Bernoulli Loop 208-***-****

Coeur d’Alene, ID. 83815 *********@*****.***

Dana Rawlings

Professional

I have managed, supervised, reopened, and started several business including Hilton and 7-11. I have also worked for the Coeur d’Alene Resort as phone operator/dispatch and night auditor. Languages English/some Spanish/very little sign language References

Joan R. Christenson (208) 930 - 4244, 3543 Bernoulli Loop, Coeur d’Alene, ID 83815 Ella R. Rawlings (909) 860 - 0233, 1108 Twin Canyon Lane, Diamond Bar, CA. 91765

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