Customer Service Relationship Officer
Resume:
ARETHA FRANKLIN AFORO
+233-**-***-**** Email: *****************@*****.***
EDUCATION
GHANA INSTITUTE OF MANAGEMENT AND
PUBLIC ADMINISTRATION (GIMPA) 2019-2023
CHARTERED INSTITUTE IN LOGISTICS AND TRANSPORT (CILT) INTERNATIONAL TRAVEL AND TOURISM INSTITUTE
PASSENGER SERVICE AND OPERATION 4TH September- 31ST October 2018 SHORT COURSE
CUSTOMER SERVICE 30
TH
– 31
ST
October 2018
KUMASI GIRLS SENIOR HIGH SCHOOL
WASSCE CERTIFICATE 2014-2017
WORKING EXPERIENCE
CONSOLIDATED BANK GHANA April 2023 till date
POSITION
• RELATIONSHIP OFFICER
DUTIES
• MAINTAIN A STRONG RELATIONSHIP WITH THE CLIENTS AND BUILD TRUST AMONG THEM
• DISCUSS THE PRIMARY FINANCIAL GOALS OF THE CLIENTS AND HELP THEM ACHIEVE THESE GOALS
• MANAGE CLIENTS INVESTMENTS PORTFOLIOS TO PROVIDE THEM WITH GUARANTED FINANCIAL SUCCESS
• FOLLOW STRINGENT BANKING PROTOCOLS AND POLICIES
• CONDUCT RISK ASSESSMENT ON INVESTMENT OPTION AND REPORT THEM TO THE CLIENT
INNOVA TRUST HOLDINGS LIMITED – NATIONAL SERVICE
POSITION OCTOBER 2021 – OCTOBER 2022
LOGISTICS SUPERVISOR
DUTIES
• MANAGING STOCK LEVELS
• COORDINATING AND CONTROLLING OTHER CYCLES
• MONITORING DELIVERY TIME AND TRANSPORT COST
• PLANNING VEHICLE ROUTES
• EVALUATING QUALITY OF LOGISTICS PROCESSES AND PLANNING IMPROVEMENT.
BRITISH AIRWAYS (AVIANCE) November 2018 – January 2019 POSITION
• PASSENGER HANDLING AGENT
DUTIES
• GREETING AND CHECKING PASSENGER DOCUMENTATION
• PROCESS PASSENGERS AT BOARDING GATE
• TO CHECK PASSENGERS IN USING A COMPUTERBASED SYSTEM ISSUING BOARDING PASS AND BAGGAGE LABELS
• APPLY AIRLINES REGULATION WHICH MAY INVOLVE CHARGING EXCESS BAGGAGE OR UP SELLING
• ADHERE AND APPLY STRICT SECURITY AND SAFETY REGULATIONS
• EFFECTIVELY ASSIST PASSENGER WITH THEIR EXPERIENCE TRAVELLING THROUGH THE AIRPORT
• GREAT CUSTOMER SERVICE
CENTRAL HOTEL, OSU June 2017- November 2017
POSITION
• RECEPTIONIST
DUTIES
• DEALING IN ENQUIRIES IN PERSON AND BY PHONE
• MAINTAINING THE RECEPTIONIST AREA
• GREETING VISITORS
• SCHEDULING APPOINTMENT
• ASSISTING WITH RETAIL SALES
• OPERATING THE PAYMENT POINT AND HANDLING PAYMENT
• TAKING MESSAGES FROM PEOPLE
• FRONT OFFICE PERSONNEL
• PREPARED THE EXPECTED ARRIVAL LIST AND DEPARTURE LIST EVERYDAY
• PREPARE A GUEST FOLDER AND TO KEEP THE MAILS AND MESSAGES OF GUEST WITH RESERVATIONS DOCUMENT
PERSONAL SKILLS
• ABILITY TO SUCCESSFULLY MANAGE MULTIPLE PRIORITIES AND ASSIGNMENT
• EFFECTIVE COMMUNICATION SKILLS
• ABILITY TO DELIVER OUTSTANDING CUSTOMER WITH A CAN-DO ATTITUDE
• GOOD TEAM PLAYER
• POSITIVE ATTITUDE TO WORK AND STRONG WILLINGNESS TO TEAM
• GOOD INTERPERSONAL SKILLS
• ABILITY TO WORK WITHOUT DIRECT SUPERVISION
REFREE
PRISCA CHRISSIE AKWADA
BRANCH MANAGER
CONSOLIDATED BANK GHANA
Email:************@*****.***
MR. SAEED WASIMDEEN
MANAGING DIRECTOR
CENTRAL HOTEL
Email:*****@*******.***
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