National Accounts Service Manager/Coordinator/Project Coordinator
Resume:
** ******* ***** ****, **. Peters, MO ***** **********@*****.*** 314-***-****
DANIEL A. GOODIN
OBJECTIVE
To secure a position that utilizes my work ethic, industry knowledge, and skills that will assist in your company’s future growth and continued success.
EXPERIENCE
August 2021 - July - 2024 Veterans Serving America
St. Louis, MO
Assistant Service Manager/National Account Sales and Rental Coordinator
With extensive experience as a National Accounts Assistant Service Manager and Sales and Rental Coordinator, I excel in managing large-scale service operations and rental processes while delivering exceptional customer service. My focus is on building and maintaining strong relationships with national accounts to drive business growth and ensure customer satisfaction.
Key Responsibilities:
• Assist in managing the national accounts service department, ensuring seamless operations and delivery of high-quality service to major clients.
• Coordinate rental activities for national accounts, including scheduling, contract management, and inventory control to maximize efficiency and profitability.
• Support sales efforts by fostering strong relationships with key national accounts, identifying opportunities, and providing tailored solutions to meet client needs.
• Collaborate with service technicians and account managers to ensure timely completion of repairs and maintenance while adhering to national account standards.
• Handle inquiries, complaints, and feedback from national accounts with professionalism, ensuring prompt resolution to enhance client satisfaction.
• Monitor and analyze service and rental performance metrics for national accounts, preparing reports for senior management to inform strategic decisions.
• Assist in training and developing team members, promoting a collaborative and customer-centric environment aligned with national account expectations.
Key Achievements:
• Increased rental fleet utilization for national accounts by 25% through strategic scheduling and effective inventory management.
• Enhanced customer satisfaction scores among national accounts by implementing improved service protocols and proactive communication strategies.
• Contributed to a 20% increase in sales revenue by identifying and leveraging opportunities within national accounts.
Skills:
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills tailored for national account management
• Proficient in CRM and national account management software
• Customer-focused with a strategic problem-solving mindset
• Ability to work collaboratively in a fast-paced, high-pressure environment
July 2017 - March - 2021 Industrial Battery Products
St. Louis, MO
Assistant Service Manager/Sales and Rental Coordinator
As an experienced Assistant Service Manager and Sales and Rental Coordinator, I have consistently demonstrated strong organizational skills and a customer-focused approach to managing service operations and rental processes. My expertise lies in overseeing daily service operations, coordinating sales and rental activities, and maintaining excellent customer relationships to drive business growth.
Key Responsibilities:
• Assist in managing the service department’s daily operations, ensuring efficient workflow and high-quality customer service.
• Coordinate rental activities, including scheduling, contract management, and inventory control to optimize utilization and profitability.
• Support sales efforts by developing and maintaining strong customer relationships, identifying opportunities, and providing personalized solutions.
• Collaborate with service technicians to ensure timely completion of repairs and maintenance, while maintaining high standards of quality.
• Handle customer inquiries, complaints, and feedback with professionalism and prompt resolution to enhance customer satisfaction.
• Monitor and analyze service and rental performance metrics, preparing reports for management to drive strategic decisions.
• Assist in training and developing team members, promoting a collaborative and customer-centric work environment.
Key Achievements:
• Improved rental fleet utilization by 20% through strategic scheduling and efficient inventory management.
• Increased customer satisfaction scores by implementing new service protocols and enhancing communication with clients.
• Contributed to a 15% increase in sales revenue by identifying customer needs and recommending appropriate products and services.
Skills:
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficient in CRM and service management software
• Customer-focused with a problem-solving mindset
• Ability to work collaboratively in a fast-paced environment
November 2016 – May 2017 Asbury Corporation St. Louis, MO
Parts Department/Team Lead
Supervised team and maintained the parts department. Handled incoming parts inventory while monitoring the purchase orders and vendor tracking information. Developed good working relationship with outside vendors and carriers.
January 2014 – January 2016 Brunswick Corporation St. Peters, MO
Bowl Manager/League Coordinator AMF / Bowlmor Corp.
Promote the growth of league bowling within the center. Supervised all employees on the floor, developed strong customer service skill and managed control desk along with the day to day center operations. After six months of employment was promoted to bowl manager. Increased league bowlers by 30% since started. Perfect attendance with Brunswick.
January 2004 – January 2014 Frontier Lanes O’Fallon, MO
Pro Shop & Counter Person
Assist in the pro shop and counter, working directly with customers which helped in the development of good customer service skills.
August 2012 – January 2013 Lee Enterprises St. Peters, MO
Warehouse Manager
Coordinated shipments and distribution of five major papers with drivers while keeping track of daily reports on computer systems.
March 2011 – March 2012 Lou Fusz Dodge O’Fallon, MO
Wholesale Parts Manager & Delivery
Maintain parts department and the development of new customers
Handle incoming and outgoing parts inventory, along with shipping of the parts via different shippers. Familiar with all modes of shipping, receiving and inventory maintenance.
February 2006 – March 2011 Mid Rivers Automotive St. Peters, MO
Parts & Delivery
Parts delivery within the greater St. Louis metropolitan area
Was key person responsible for the set up, inventory and layout of the parts department when changed locations
February 2003 – January 2006 Century Dodge Wentzville, MO
Detailer / Parts
Car detailing, pickup and delivery of new cars to outlying locations. Assist parts department in shipping parts and delivery of parts.
EDUCATION
August 1999 – May 2003 Fort Zumwalt South St. Peters, MO
High School Diploma
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