Call Center Representative, Supervisor Team Lead, Security
Resume:
Barbara Lewis
***************@*****.***
Work Experience
Mai Processor
Deluxe Corporation
Sept 202*-**-****
Supervisor, Call Center Representative
Vesta Corporation, Vesta Corporation
May '11 - Dec 13
Vesta Corporation Call Center Representative 05/2011-12/2013
An energetic call center agent with over four years of experience in a
dynamic call center setting. Excellent communication skills I enjoy
helping others. Computer knowledge as well which contributes to my
efficiency and productivity. Experience in resolving complex customer
issues and experience with finding workable solutions to problems. I have
in-depth knowledge with inbound and outbound calls, (Boost Mobile, T-Mobile
payment center for example) supporting customer satisfaction and
encouraging customer loyalty.
Retail Clerk/Cashier-Kmart
Nov '09 - Dec '11 (2 Years, 1 Month)
Retail Clerk/Cashier-Kmart 2009-11/2011
My duties were as follows: Greet customers and ascertain what each
customer wants or needs. Open and close cash registers, performing tasks
such as counting money, separating charge slips, coupons, and vouchers,
balancing cash drawers, and making deposits. Maintain knowledge of current
sales and promotions, policies regarding payment and exchanges, and
security practices. Compute sales prices, total purchases and receive and
process cash or credit payment. Maintain records related to sales. Watch
for and recognize security risks and thefts, and know how to prevent or
handle these situations. Recommend, select, and help locate or obtain
merchandise based on customer needs and desires. Answer questions regarding
the store and its merchandise. Describe merchandise and explain use,
operation, and care of merchandise to customers. Ticket, arrange and
display merchandise to promote sales. Prepare sales slips or sales
contracts. Place special orders or call other stores to find desired items.
Demonstrate use or operation of merchandise. Clean shelves, counters, and
tables. Exchange merchandise for customers and accept returns. Bag or
package purchases, and wrap gifts. Help customers try on or fit
merchandise. Inventory stock and requisition new stock.
Micro-graphic Production Clerk
Mirror Imaging/ Firstar Bank, Mirror Imaging/ Firstar Bank
Sep '99 - Aug '00 (11 Months)
Micro-graphic Production Clerk 9/1999 - 8/2000
Mirror Imaging/ Firstar Bank, Provided customer service. Retrieved
information from different banks (Guaranty, US, Tri City) for our customers
who were being audited by the IRS or who were instructed by their lawyers
to do so because of errors that were found in their accounts. Also working
at the call desk for customers who were emailing their information to us.
Quality Assurance Clerk
Pre-loader, Pre-loader
Jan '94 - Dec '08 (14 Years, 11 Months)
Quality Assurance Clerk/Pre-loader-FEDEX Ground 1994-2008 My duties were a
set of predetermined systematic actions applicable within the framework of
quality assurance with the purpose of ensuring that the customers or final
users get a standard quality product or service. It consisted of separate
yet connected activities: quality control and quality assessment. I did the
on a daily basis all of the damage reports. I worked on a team as a team
player making sure the customers got the best care possible, pertaining to
their packages, envelopes, equipment, and other items that were shipped
through FedEx. Data entry and loading and unloading trucks were also part
of my job. There were numerous other duties.
Education
Bachelor Degree '13 Business Human Resource Management
University of Phoenix
Jan '09 - Sep '13
University of Phoenix- 2009-Present Bachelors in Business Human Resource
Management Houston, TX
Houston Community College
08/14-Present Medical Office Specialist
3100 Holman
Houston, TX 77002
Skills
Clerk
(Expert)
Data Entry
(Expert)
FedEx
(Expert)
Quality Assurance
(Expert)
Quality Control
(Expert)
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