Accounts Payable Clerk, Data Entry, Costomer Service
Resume:
Geneva Frazier
Cockeysville, MD *****
*********@*****.***
My goal is to learn as much as I can about the company I'll be working for. I strive for excellence in everything I do.
Authorized to work in the US for any employer
Work Experience
P/T Accounts Payable Clerk
Y in Central Maryland - Towson, MD
October 2017 to Present
Process invoices for payment
Enter Expense Reports
Each I run the checks for payments
Match invoices to checks for approval
Mail out the checks
Part Time Accounts Payable Clerk
Y in Central Maryland - Towson, MD
October 2017 to October 2017
paying Invoices thru our system
Administrative Assistant
Baltimore County
May 2008 to June 2009
answering incoming calls, making appointments, entering invoices and checking them for accuracy and calculating time cards.
Baltimore County 911
Part Time Accounts Payable Clerk
Y in Central May
February 2007 to April 2008
911 Call Taker, responsible for taking emergency, non-emergency, police, fire and ambulance calls. Sr. Quality Specialist
Global Payments
September 2001 to January 2007
Calls per Rep
Global Payments
2005 to 2007
2005 to 2007
I was one of three employees to start this position, we were responsible for writing procedures and guidelines for the coaching, and scoring forms. Our job wasn't to discipline the reps but to encourage. We were the second contact to new hires while they were in training. We recorded 10 calls per rep each month to score and coach. Our job was to give our customer service reps all the tools they need to succeed in their job. This helped our Supervisors out and made the customers service reps a lot more comfortable having someone else to talk to.
Bon Appetit, Retail Manager
Auditor
Global Payments
2003 to 2005
for Masterfile and Exceptions
Ran daily DDA reports from SAR system to match up with the bank account changes made from the prior days' work, audited all financial request with strict emphasis on rate and billing changes, provided monthly coaching and gave detailed feedback to Masterfile reps, made training recommendations as warranted.
Auditor for Customer Care
Global Payments
2002 to 2003
performed daily call monitoring to ensure that customer's needs and expectations were met, described procedures and monitoring guidelines to new hires, communicated and documented monthly coaching sessions, communicated immediate feedback with an appropriate sense of urgency, made training recommendations to supervisors for reps, attended monthly calibration sessions with customer care unit managers.
Customer Service Rep I & II
Global Payments
2001 to 2002
Answering incoming calls from US and Canada merchants, logged customer calls, assisted the research team
payroll and helping the catering manager
Manager
PHH Fleet Leasing Company
2000 to 2001
2000 to 2001
I became the dinner room supervisor were I managed 12 employees. My responsibilities was to make sure the food was out on time and the dining room was clean. I was promoted to retail closing manager, I had 8 employees. I was responsible for inventory, scheduling and deposits. PHH Fleet Leasing Company
data entry operator
Title Administration
1988 to 1998
1988 to 1998 department, we keyed in parking tickets and Title registrations. I became and VMA support reps, our job was to answering incoming calls making outgoing calls and authoring and denying repairs for the mechanics. My last position at this company was Collections/Account payable, we were responsible for making outgoing calls to client trying to collect on past due payments. Education
HEREFORD HIGH SCHOOL - Monkton, MD
Skills
• Excel
• Word
• Windows
• Microsoft Excel
• Data Entry
• Microsoft Word
• Customer Service
• Typing I've attended training or have extensive knowledge of the following: Franklin Covey Focus Training Global University Management I & II Business Writing Basics & Principles of Composition Outlook 2000 Oracle MS Access MS Excel MS Word IntelliChief
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