Customer Service/safety procedures

E: ********@*****.*** 407-***-**** A: Saint Cloud, FL 34771 WWW: Bold Profile

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated to keeping workers safe, practices compliant and company costs low through proactive safety management at worksites. Proficient in protective gear, safety behaviors and hazard management.

WORK HISTORY

The Hertz Corporation at MCO International Airport - Dispatcher/Front Desk

Orlando, FL

03/2018 - Current

Scientific games lottery - Sales Customer Service

Orlando, FL

09/2016 - 02/2018

SKILLS

•Customer service

•Safety Procedures

•Emergency Response

•Conflict resolution

•Comunicación skills

•Passenger assistant

•Team Collaboration

•Problem Solving

•Time Management

•Attention to Detail

•Adaptability

•Hospitality

•Security Protocol

•Cultural Sensitivity

•Multi-Tasking

•Policy and Procedures

•Compliance

•First Aid

•Positive attitude

EDUCATION

Dr Santiago Veve Calzada High school

01/2002

High School Diploma

As a dispatcher I'm responsible for assisting lot operations managers with car counts, lot checks, assignments of special equipment, and communication with costumer service staff about availability of fleet.

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Making Reservations for Automobile pick up and Drop off for guest.

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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

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Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

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Assisted passengers with check-in processes, ensuring a smooth and efficient experience.

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Calling out to retailers to make orders and sell products, calling service tech for issues that retailers are having

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• Managed client records

• Provided policy and service information

TP / TANIA PEREZ

Hotel El Conquistador A Waldorf Astoria Resort - Customer Service Representative and Sales, Room Service(in room dining) Fajardo, PR

01/2014 - 09/2016

RG Mortgage Bank - Bank Teller

Cajuas, PR

01/2011 - 12/2013

Caribbean Cinemas - Customer Service Candy store attendant Fajardo, PR

03/2009 - 01/2011

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customers issues and complaints

• Responsible for tracking and maintaining inventory

• Booked appointments for clients

• Inbound call center

• Upgraded guest to better package

Make guest happy before off the phone and make sure all questions concerns are answered.

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Managed high call volume while maintaining a professional and friendly demeanor with all customers.

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Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.

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Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

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Answer Customer Telephone calls Regarding Vacation Packages and Upgrades

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Respond to questions and concerns from Customers about Services Order Intakes and Verifications to qualify Family before arrival

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Speak with Customers over telephone about their needs and best options for Family Getaway and Services we offer

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I also had to meet a quota of Calls a day and Vacation Packages I sold in a week

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I also had to Meet a Quota calls per day and Sales per week to our New guest at the Resort sold rooms to walkings and passed payments to guest accounts

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In room service delivering breakfast to the guess room, making sure they get an excellent treat.

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Bank Teller, worked over 8 hrs a day, Opening and Closing Accounts, Answered General Inquiries from walk ins and appointments

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Oriented Customers on our Products and Services Maintained Knowledge of all Policies Payments account changes and upgrades to accounts

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Handled Customer service calls on a daily Basis and assist Customers to their needs.

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• Candy store Attendant

• Open and Close store Receiving deposits and cash Cashing out and balancing at the end of the day to make sure every thing adds up

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People Person Very Friendly proving great Customer Service Face to face and over the phone.

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PERSONAL INFORMATION

Valid U.S passport

HOBBIES

Cooking

Traveling

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