Customer Service Business Development

CL

CZARWIE LAPINIG

*******@*****.*** 732-***-**** Fords, NJ 08863

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Bookkeeping

Mail handling

Document Scanning

Spreadsheet development

Database entry

Payroll Administration

Organizational Development

Business Development

Staff Development

Financial Management

Food Running

Guest Engagement

Safe Food Handling

Order Management

Check payment processing

Service prioritization

Guest Relations Management

Liquor, wine, and food service

Quality Control

Order Accuracy

Dignity Roofing LLC Edison, New Jersey

Office Administrator

04/2009 - 01/2018

Created PowerPoint presentations for internal use or external clients when required.

Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Greeted visitors warmly, handled inquiries and provided general information about the company.

Assisted with budget preparation by providing data entry support into financial tracking system.

Ordered office furniture when necessary following approval from management team.

Developed strong relationships with clients through excellent customer service skills.

Organized meetings, conferences, travel arrangements and other events as required.

Reviewed employee time sheets for accuracy prior to submission for payroll processing.

Composed correspondence such as letters, emails, memos, reports and other documents.

Organized and maintained filing systems, including electronic databases and records.

Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines. Supported Human Resources activities by maintaining personnel files in Summary

Skills

Experience

accordance with legal requirements.

Pizza Hut Woodbridge

Waitress Supervisor

11/1997 - 09/2010

Ensured compliance with all health department regulations related to food handling and storage procedures.

Checked stock levels throughout the day to ensure adequate supplies were available at all times.

Maintained accurate records of sales transactions and inventory levels. Created daily shift schedules for waitstaff according to business needs. Monitored cash register operations during shifts for accuracy of transactions.

Analyzed financial reports such as sales data and labor costs for management review.

Developed weekly specials and promotional items to increase sales revenue.

Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.

Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.

Oversaw food preparation, production and presentation according to quality standards.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Distributed food to service staff for prompt delivery to customers. Woodbridge Hilton Woodbridge

Banquet Manager

08/1993 - 11/1996

Resolved complaints from guests regarding services or facilities provided at banquets.

Performed site visits prior to an event in order to assess any potential issues that may arise during the event.

Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality. Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events. Implemented procedures for ordering supplies, equipment, and food items as needed for events.

Established guidelines and procedures for operating the banquet department efficiently.

Organized, scheduled and supervised staff for banquets. Assisted in developing marketing plans for special events or promotions related to banquets.

Woodbridge Hilton Woodbridge, New

Jersey

Hotel Manager

06/1993 - 08/1996

Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention. Ensured that guests received prompt, courteous attention throughout their stay.

Managed budgeting processes including forecasting revenues and expenses for the hotel.

Assigned duties and monitored performance of all employees in the hotel. Developed and implemented hotel policies and procedures. Handled guest complaints professionally and efficiently. Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan. Resolved complaints from guests regarding services or facilities provided at banquets.

Monitored attendance records, payroll costs, staffing levels, inventory levels, income projections.

Coordinated and monitored banquet operations to ensure quality service standards were met.

Maintained high standards of quality control, hygiene, health and safety. Organized monthly meetings with department heads to review performance metrics.

Negotiated contracts with vendors for services such as food supply or maintenance services.

Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.

Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.

Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review. Handled guest complaints and offered complimentary services for hardship cases.

Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.

Katherine Gibbs Piscataway, NJ

Associate of Applied Business in Business Management 07/1995

Education and Training

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