Customer Support Specialist

Terra V. Stallworth

*** ***** ***** ******** ******, GA 30132 404-***-****

Email: ***************@*****.***

CAREER SUMMARY

With over two decades of experience in corporate account management and customer support, I bring a blend of talent and ambition to every endeavor. Adept at fostering collaboration with interal and external stakeholders, I specialize in resolving intricate billing issues while effectively managing multiple projects within stringent timelines. Known for consistently delivering precise results within sizable accounts, I boast a documented history of success and exceptional client satisfaction. My skill set encompasses strategic planning, project management, policy analysis and customer development, all contributing to driving market share expansion. SKILLS

• Project and budget management

• Ability to develop and maintain partner relationships

• Proven analytical skills

• Proficient in Microsoft Office Suite

• Presentation Proficiency

RELATED EXPERIENCE

Business Customer Billing Support Specialist II March 1999 – May 2003 T-Mobile Atlanta, GA

• Successfully managed multiple complex billing projects concurrently

• Prepared and dispatched invoices, adjustments and credit memos to customers efficiently

• Oversaw multiple client accounts to monitor and recover outstanding payments

• Recorded customer communications in the company database to track requests, problems and solutions effectively

• Cultivated and nurtured relationships with internal and external stakeholders

• Generated clients sales reports to assist the account team in recognizing business opportunities

• Calculated discounts, percentage allocations and credits

• Investigated and resolved issues to promptly to maintain billing accuracy

• Addressed customer inquiries regarding invoices and resolved any discrepancies identified during billing and collection process

• Conducted thorough research to rectify billing inconsistencies and errors, employing both individual analysis and collaborative analysis

• Collaborated with management to identify and implement process improvements

• Provided training and mentorship to new team members as a peer sponsor

• Undertook special projects as assigned

EDUCATION

Central Islip Senior High School Central Islip, NY High School Diploma

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